Questions and Answers for Samsung 5 cu. ft. Extra Large Capacity Smart Front Load Washer in Ivory White with Super Speed Wash and Steam

A:  Hello Leila, We would love to discuss your washer to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146213942) to help our team pull up your information when you message us. Have a great day. ^Charles

A:  Leila, I am having the same issue. Did they have a solution to that?

A:  Misty, moving the knob will light up the LED for the cycles around the dial when selected. The display panel will only display the time remaining and on which part of the cycle you are currently on. To see and explain the different parts of the display panel, please see pages 33-35 of the manual. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630144043054/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_230626.pdf Have a great day. ^Charles

A:  Dear Valued Home Depot Client, To better assist you, don't hesitate to contact our Home Depot Customer Service department at (800) 466-3337. Call any day between 6:00 am to 2:00 pm (ET). They can answer your question or transfer you to your local store to ensure that they have set a delivery with an installation appointment. Have a great day. -John

A:  They won’t set it up if you are stacking it. We paid extra for set up and they just threw them in the room and left bc they said they weren’t stacking, so we had to pay someone else to come set up.

A:  Good day, Thank you for asking this question. The door of this washer model is not reversible. To check if the dryer's door is reversible, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146188757) to help our team pull up your information when you message us. Have a great day. -John

A:  Hi Joey, This washer model is not compatible to be stacked to dryer model #DV405GTPAWR/AA. Have a great day. -John

A:  Hello there. I appreciate you reaching out. We want to learn more about the washer drum and whether it is normal for it to move freely to provide better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146128088) to help our team pull up your information. Have a great day. ^Camille

A:  Hi there, No, you can't change the direction of the washing machine door, but if you have a Samsung dryer, it has this capability. Have a great day. Melardo

A:  Hi there, Yes, this washer has ATC (Auto Temperature Control) enables it to control water temperatures in each washing cycle using the internal thermistor. It is designed to maintain certain washing temperatures for the best results. Some important reminders using ATC: 1. If you select NORMAL or HEAVY DUTY, you may notice the washer supplying cold water. This is normal because the machine is designed to reduce power consumption. In these cycles, the water temperature for Level 5 is similar to bath-water temperatures, and Level 3 is similar to comfortable swimming pool temperatures. 2. To wash clothes at a specific temperature, you must choose a different cycle first. Have a great day. Melardo

A:  DSuzanne, let us assist you in maximizing the efficiency of your washer. If your washer takes too long to wash or the wash cycle never ends, we recommend checking if the clothes are distributed properly, and the correct cycle is being used. In addition, the washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. You may watch this video about the washer won't spin (from 0:05 to 0:58), click the link to learn more about washer spin issues, and click the hyperlinks on steps 1 (washer load) and 3 (washer cycles, settings, and features): https://www.youtube.com/watch?v=0D13Fhc07hQ Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145973205, to help our team pull up your information. Have a great day. Melardo

A:  OK: Just received new 5.0 washer, built 2022-2023. Only problem I noticed after it was delivered, didn't notice anything wrong until delivery men left, that the rear access cover was dented in . Removed it, no damage to motor! Cabinet small bottom dent!

A:  Greetings, Congratulations on your new washer. We would love to speak to you directly since we need more information about your unit. Please feel free to get back to us via the following options below, as we look forward to answering your question about your washer. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145927566, which will help our team pull up your information. ^Rainly