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Questions and Answers for Shaw Fraser Saddle Birch 3/8 in. T x 5 in. W Engineered Hardwood Flooring (29.53 sq. ft./Case)

Internet #313575290

Model #DH40500493

Store SKU #1005503835

  • Birch engineered hardwood floor with varying length planks
  • Float, glue, nail or staple staggered install
  • Prefinished low gloss scraped wood grain texture

Questions & Answers

19Questions
caret
Q:Hello, searching to match existing flooring and replace carpet in master bedroom. New home. I have a box left over from the builder with Shaw item #5U41500529. Is this Shaw Fraser Bayside the same color as the Delray Oceanside #00529? Thanks for the help.
by|Dec 20, 2021
1 Answer
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A:  Hi Joel, Thanks for reaching out! To better assist with your question, please contact our Consumer Concierge team at at 844-742-7429 or askshaw@shawinc.com. We are available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. Please reference code BV01 and provide the information you shared here. ~kj

by|Oct 28, 2023
    caret
    Q:What gauge staple is recommended for this flooring?
    by|Sep 8, 2021
    1 Answer
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    A:  Hi Scott, thanks for reaching out with your installation question. The minimum length staple/cleat is 1” for this product. If you have additional questions or need support, please contact our Consumer Concierge team at 844-742-7429 or email askshaw@shawinc.com and please reference BV01. Available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. ~kj

    by|Sep 8, 2021
      caret
      Q:I wanted to install this flooring over an existing glued down floor using nailed down method. instructions say not to do tha
      by|Jun 8, 2021
      1 Answer
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      A:  Hello Ronnie, If the existing is hardwood installed over concrete, then no, it would need to come up before installing this floor. If you have additional questions please contact our Consumer Concierge team at 844-742-7429 or email us at askshaw@shawinc.com. We are available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. As always, thank you for choosing Shaw Floors! ~kj

      by|Jun 9, 2021
        caret
        Q:Can I install this on a ceiling on my covered lanai?
        by|Feb 9, 2021
        1 Answer
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        A:  Thank you for your question. We do not recommend installing Shaw Engineered Hardwood Flooring on the ceiling. Doing so could compromise your warranty. For further assistance, please reach out to our Consumer Concierge team at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8am until 6pm EST. ~kj

        by|Feb 9, 2021
          caret
          Q:I ordered an entire box as a sample, and 90% of the pieces look significantly lighter that the image provided (and much more visible wood grain). I expected variation, but not a significantly lighter floor than pictured. Can anyone share pictures of it installed?
          by|Nov 9, 2020
          1 Answer
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          A:  Hello Rob, Thank you for reaching out about your Shaw Fraser flooring. You are correct; there is moderate color variation between planks. In this particular style, no two planks are alike, and often you will need to open several boxes to get the right mix for the install. If you would like more details or assistance with choosing a color, our Consumer Concierge team would love to help! You can contact us at askshaw@shawinc.com or call 844-742-7429. We are available Monday thru Friday, 8 AM until 6 PM, Eastern Standard Time. ~kj

          by|Dec 31, 2020
            1 found this answer helpful
            caret
            Q:How fo i get sample for gray one for this.
            by|Nov 2, 2020
            1 Answer
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            A:  Hello, Peter. Thank you for your interest in Shaw Fraser flooring. Please reach out to our Consumer Concierge team at 844-742-7429 to request a sample. We are available Monday thru Friday, 8 AM until 6 PM -eastern standard time. Have a great day! ~kj

            by|Nov 3, 2020
              caret
              Q:Is there a coordinating bullnose for the Shaw Fraser Saddle flooring?
              by|Oct 31, 2020
              1 Answer
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              A:  Hi Lucy, Thank you for your interest in Shaw Fraser Saddle flooring. We currently do not offer an exact match bullnose for this product. We recommend reaching out to your local The Home Depot retail store, and they will help locate a color that will coordinate with your flooring. ~kj

              by|Nov 6, 2020
                caret
                Q:Hi, interested in this engineered hardwood floor. Got two questions on the production specifications: 1. For the installation, spec only lists Nail Down. But in the product review, other installation options are also addressed, such as floating which is what I am planning to DIY at home. 2. Underlayment options says "Underlayment is not required". Does that mean the floor comes with pad? We are going to install the floor on the concrete surface. Thanks, Chad
                by|Aug 21, 2020
                1 Answer
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                A:  Thank you Chad for reaching out to us with your questions concerning Shaw Fraser Coco. This flooring can be installed by the nail, staple, float or glue down installation methods. For the floating installation we recommend the use of a 6 mil Poly underlayment or a 2 in 1 underlayment. We have a Consumer Concierge team available if you should have any further questions or concerns. Please contact this team at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8 am until 6 pm est. Thank you again for the wonderful questions and have an awesome day!~clf

                by|Aug 21, 2020
                  caret
                  Q:Is this at all similar to Shaw's Addison Maple Cocoa in color?
                  by|Jul 25, 2020
                  1 Answer
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                  A:  Thank you for contacting us with your question regarding Shaw Fraser Coco. The Addison Maple Cocoa is a deep rich brown color and the Shaw Fraser Coco is more of a medium brown with orange or red undertones. We have a Consumer Concierge team that would love the opportunity to assist you with finding a product with a similar color. Please reach out to this team at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8 am until 6 pm est. Thank you again for the great question and we look forward to speaking with you very soon.~clf

                  by|Jul 27, 2020
                    caret
                    Q:can i get a sample
                    by|Jun 28, 2020
                    1 Answer
                    Answer This Question

                    A:  We appreciate you contacting us today about Shaw Fraser Coco. A sample of this product will need to be acquired with the local Home Depot store or via their website. A flooring associate should be able to order a sample for you if a sample is not available in the store. Thank you again for the great question and if you should have any further questions, please reach out to our Consumer Concierge team at askshaw@shawinc.com or (844) 742-7429, Monday through Friday, 8 am until 6 pm est. Have an amazing day!~clf

                    by|Jul 2, 2020

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                      Finish Type

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                      Plank Width

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                      Installation Method

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