Dear Home Depot Customer, Thank you for letting UFP Retail Solutions know about your frustrating experience with the lumber that your local store representative picked out and the customer service you received from them. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please contact us at UFPRetailCS@UFPI.com, and one of our customer service representatives will be happy to assist you.
Recommended
Apr 24, 2024
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Response from UFPI RepresentativeApr 26, 2024
Dear Joshua, Thank you for the positive review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Mar 27, 2024
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Response from UFPI RepresentativeMar 29, 2024
Dear Peupeu, Thank you so much for taking the time to leave a positive review. ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 1, 2020
All boards delivered were straight and solid.
All boards delivered were straight and solid.
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Verified Purchase
Recommended
Mar 21, 2017
Used it for deck boards instead of the smaller deck boards.
Used it for deck boards instead of the smaller deck boards.
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Verified Purchase
Recommended
Mar 8, 2017
The boards were very straight. Amazing grain. Made it easy to create a beautiful wooden deck
The boards were very straight. Amazing grain. Made it easy to create a beautiful wooden deck
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Verified Purchase
Recommended
Sep 18, 2024
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Verified Purchase
Sep 16, 2024
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Verified Purchase
Sep 11, 2024
The wood was good quality and Delivery was on time.
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Response from UFPI RepresentativeSep 13, 2024
Dear Home Depot Customer, ProWood appreciates you taking the time to let us know about your experience and values your feedback! If there’s anything else that we can help you with, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 11, 2024
Timely delivery and pleasant experience
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Response from UFPI RepresentativeSep 12, 2024
Dear Home Depot Customer, thank you for the positive review! ProWood really appreciates your business. If there is anything else that we can do for you, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Sep 11, 2024
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Verified Purchase
Sep 5, 2024
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Verified Purchase
Sep 4, 2024
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Verified Purchase
Aug 30, 2024
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Verified Purchase
Aug 29, 2024
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 14, 2024
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Verified Purchase
Aug 7, 2024
They were used to build/replace a wonderful deck.
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Response from UFPI RepresentativeAug 8, 2024
Dear Bob, ProWood appreciates your business and values your feedback. If there is anything else that we can do for you, please email our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 31, 2024
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Verified Purchase
Jul 29, 2024
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Verified Purchase
Jul 24, 2024
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Verified Purchase
Jul 24, 2024
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Verified Purchase
Jul 17, 2024
I needed to replace a few steps on my back deck. I cut board into 3 pieces. Worked perfectly. It would be nice if the plywood saw was up and running. I had to go to the Wappingers store to get my plywood cut. Do better! Thank you.
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Response from UFPI RepresentativeJul 19, 2024
Dear Home Depot Customer, Thank you so much for taking the time to leave an excellent review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 17, 2024
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Verified Purchase
Jul 17, 2024
Not one bad piece of wood. Delivery was perfect.
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Response from UFPI RepresentativeJul 19, 2024
Dear Darrell, Thank you for the positive review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 17, 2024
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Verified Purchase
Jul 10, 2024
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Verified Purchase
Jul 10, 2024
Wood was great shape
It meets my expectations
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Response from UFPI RepresentativeJul 16, 2024
Dear Radd, ProWood appreciates your business and values your feedback. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jul 3, 2024
All of the lumber was great with the exception of 2 boards which were warped too bad to use.
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Response from UFPI RepresentativeJul 3, 2024
Dear Wade, Thank you for the positive review! ProWood really appreciates your business. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.