Dear Carolyn, we are sorry to hear this product did not meet your expectations. Treated wood is typically still wet when it's delivered to our retailers. As lumber dries, it may split, cup and warp, which are natural occurrences of wood. This is more likely to occur to occur in lower-grade boards, where knots and uneven grains are already present. Each piece of lumber is unique and carries physical characteristics that may include the following: knots, warping, shrinkage, swelling and/or splitting. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Feb 7, 2024
Plywood was warped, coming apart, and had big bubbles in the layers. Some were fair at best.
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Response from UFPI RepresentativeFeb 8, 2024
Dear JJofJax, ProWood is sorry to hear this lumber did not meet your expectations. Treated wood is typically still wet when it's delivered to our retailers. As wood dries, it may split, cup and warp, which are natural occurrences of wood. If you would like the opportunity to discuss this further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you
Verified Purchase
Jan 17, 2024
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Verified Purchase
Dec 27, 2023
Yes I like professional help that I received at Home Depot
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Response from UFPI RepresentativeJan 3, 2024
Dear Home Depot Customer, We greatly appreciate the time you took to leave a positive review. ProWood values your business and wants to ensure your satisfaction. If you have any further needs or inquiries, please don't hesitate to reach out to our customer service department at CustomerService@ProWoodLumber.com. Our dedicated representatives will be more than happy to assist you.
Verified Purchase
Dec 27, 2023
Please make it easier to see the price. When checking out, thought the cost was 10.68. Price tags was not changed from previous product that was in that spot.
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Response from UFPI RepresentativeDec 28, 2023
Dear HomeDepotCustomer, ProWood appreciates your business and values your feedback. If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Nov 29, 2023
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Oct 4, 2023
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Verified Purchase
Sep 15, 2023
Poor quality for extreme price!
Well I first had to take 12 to 15 sheets off the top due to quality. Warped and knotted some even separating already. I had to have it that day so I found the best 2 pieces that I could work with. The price is still crazy high! Nothing against the staff and the company as a whole but quality and price are the reasons for this poor review.
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Response from UFPI RepresentativeSep 19, 2023
Dear Josh, ProWood appreciates you taking the time to let us know about your frustrating experience with the lumber that your local store had available in stock. We do value you as a customer and can assure you that our lumber is normally of excellent quality. If there is anything that we, as the manufacturer, can do regarding the lumber itself, please reach out to us at CustomerService@ProWoodLumber.com and one of our customer service representatives will be happy to assist you.
Aug 30, 2023
The panel is perfect for my outdoor project.
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Response from UFPI RepresentativeAug 30, 2023
Dear HomeDepotCustomer, thank you for the excellent review! ProWood really appreciates your business, and we hope that you enjoy your project for many years to come! If there is anything else that we can do for you, please e-mail our customer service department at CustomerService@ProWoodLumber.com, and one of our representatives will be happy to assist you.
Verified Purchase
Aug 23, 2023
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Verified Purchase
Aug 9, 2023
On two of the five plywood I purchased the corners start it to delaminate.
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Response from UFPI RepresentativeAug 9, 2023
Dear HomeDepotCustomer, ProWood appreciates your business and values your feedback. If you would like the opportunity to discuss the issue further, please reach out to us at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Jul 23, 2023
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Verified Purchase
Jul 20, 2023
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Verified Purchase
Jul 19, 2023
Lumber staff was super helpful with selecting and loading. Treated ply was better grade than competition.
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Response from UFPI RepresentativeJul 21, 2023
Jon, Thank you for taking the time to leave a positive review on our product.
Verified Purchase
Jul 12, 2023
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Verified Purchase
Jun 28, 2023
Had mold all over it. The layers weren't even filled all the way in. The board wasn't even square. Poor
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Response from UFPI RepresentativeJun 29, 2023
Dear DIANE, thank you for letting ProWood know about your frustrating experience with the selection of lumber that you received. We do value you as a customer and can assure you that our lumber is normally of excellent quality. If there is anything that we can do, or if you would like to discuss this further, please e-mail our customer service department at CustomerService@ProWoodLumber.com, referencing this review, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 26, 2023
Had multiple weak spots. Would not expect that much flexibility...
Had multiple weak spots. Would not expect that much flexibility when set on 2x6 joist.
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Response from UFPI RepresentativeJun 26, 2023
Dear Wayne, we appreciate your business and value your review. If you would like the opportunity to discuss this lumber further, please reach out to ProWood Customer Service at CustomerService@ProWoodLumber.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
May 10, 2023
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Verified Purchase
May 4, 2023
decking was thinner than what was used on my deck...
decking was thinner than what was used on my deck 10 years ago, edges are off and ill have to use wood putty to try and smooth it out
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Response from UFPI RepresentativeMay 9, 2023
Michele, thank you for sharing your experience with us. If there’s anything we can do to help you with this plywood, please e-mail our customer service department at UFPRetailCS@UFPI.com, referencing this review, and one of our representatives will be happy to assist you.
Verified Purchase
Feb 8, 2023
It didn’t take long before this product warped....
It didn’t take long before this product warped.
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Response from UFPI RepresentativeFeb 8, 2023
KISA, we are sorry to hear this product did not meet your expectations. Treated wood is typically still wet when it's delivered to our retailers. As wood dries, it may split, cup and warp, which are natural occurrences of wood. If you would like the opportunity to discuss the issue further, please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
Feb 1, 2023
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Verified Purchase
Mar 22, 2022
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Verified Purchase
Dec 17, 2021
The plywooy was so warped I was unable to install...
The plywooy was so warped I was unable to install it wher I wanted to.
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May 18, 2021
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Verified Purchase
May 3, 2021
This wood was good. Expensive but good....
This wood was good. Expensive but good.
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Verified Purchase
Mar 31, 2021
For it to be labeled pressure treated one of my...
For it to be labeled pressure treated one of my boards started to separate luckily I didn’t need that end so it was cut off