Hello BW, thank you for your honest review, I am sorry to hear of the issue you have described. I encourage you to contact us directly via warranty support to see if there is something we can do to make this a better experience for you. Please reach out to us with your purchase information, a link to this review, and a few photos of the issue, you can reach us at service@advaning.com - I hope this helps, thank you.
Best, Chris L. ADVANING