Got it a few days ago and was finally able to install it today. First off, it was very easy to in...
Got it a few days ago and was finally able to install it today. First off, it was very easy to install just make sure you look at the instructions. It comes with an adapter for the water line to the fixture. Its optional to use. You can have the main head and hand held on at the same time. You can adjust height of the handheld on the bar itself. Everything looks great and the water feels better than my last head for sure. Definitely, definitely worth getting. My wife loved it
I put this shower kit in my master bathroom shower. The things I love 1. The hose for the handhel...
I put this shower kit in my master bathroom shower. The things I love 1. The hose for the handheld wand is metal (very rare these days), most are plastic. Metal is much sturdier than plastic plus it gives some weight to it which makes it hang nicely vs plastic that tends to tangle and awkwardly twist upwards. Second, the size of the rain shower head is great...very large. 3. The bronze is a nice color bronze that blends well with other bronze products nearby from other well known manufacturers. 4. This one needs an asterisk*** I like the water pressure after removing THREE water flow restrictors and one filter screen (Prior to removal, I could not use the rain shower head and wand at the same time, as the pressure was pathetic). Even using them separately was not that great prior to removal. They are super easy to remove-they are spring loaded and pop out with no trouble at all. 5. I like the many spray options that the wand offers. 6. I like that you can use each independently (in which they each work better when used alone) or both together. I love that the rain shower head mounts very tall (husb is 6'4" and has plenty of room) and far away from the wall. It is really nice how you can easily adjust up and down the height of the wand's position. No tools needed to install, easy install. I chose to use the tape (which I was hesitant about) but did not want to put holes in my tile until I knew that I loved this product. Surprisingly, the tape works well so, I saved the screws for possible future use, if needed. Seems very sturdy of a mount, but time will tell if the tape gives out. Overall, It is a very nice quality product and has a high end look as well. My only suggestion (which I think is a must) is to remove the 3 water flow restrictors and filter to receive normal water pressure. I suppose you should test it with your water pressure and see, but I'm pretty sure you will agree. Don't give up on the product until you have removed all of these. I think you will be very happy with it after. I took away one star for needing to remove the restrictors as it needs to be noted for those that may not want to deal with this. One other item to note is that although I love the design that allows you to adjust the height of the wand mount as well as angle of wand, this mount and mechanism is made of plastic and not sure if constant adjusting and removing/remounting of wand over time will be a future source of cracking/snapping. Time will tell. I just feel like they used the metal to make wand hose, would be nice to have that mechanism made of metal as well. I guess that would make it heavier which may compromise the tape mount method. Anyway, just my observations. Overall I do recommend and actually look forward to showering with it. More of a spa-like experience.
Easy to install, good product and looks great in our bathroom
by
Verified Purchase
Customer review from American Standard
Feb 12, 2024
Good for a couple months
Have had this system in use for about 6 months and the diverter valve will not function and is stuck in one mode. Now I need to replace the valve and hope it's available. Can't even explain how bad this stinks.
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Customer review from American Standard
Jul 5, 2023
Diverter Valve stinks
Got an "upgrade" from American Standard all to have these diverter problems. Having to send out plumbers on our dime is not worth it. Do not get this shower.
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Response from AmericanStandardBrandsJul 7, 2023
Hello Amy123, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team
Jun 30, 2023
DIVERTER ISSUES......AGAIN!!!
Purchased back in Feb 2023....within a couple of weeks of usage the diverter started giving us problems. I purchased 2 replacement diverters and had a professional plumber install a new one. Not even 2 months later, we are experiencing the same issues with the diverter not working properly. Extremely frustrated because I was hesitant to spend the amount that was wanted for this particular shower head. It had all of the features we were looking for but are extremely disappointed that this issue has happened twice within 4 months of purchasing it.
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Response from consumer connectionsJul 10, 2023
Hello MAMAG77,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
Customer review from American Standard
May 14, 2023
Beautiful BUT diverter valve problems ongoing!
Had this system for over 2 years, worked great at first, then experienced same problem with diverter valve as many others have! Fix from American Standard is send you another valve which lasts 6 months, I expect everyone of these fixtures has same problem, you pay plumber to replace same each time or try to do yourself which isn't easy! NO PERMANENT FIX IN SIGHT! Totally unacceptable for a fixture costing almost $500. A/S can't solve this problem or offer an acceptable replacement product?
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Response from AmericanStandardBrandsMay 15, 2023
Hello Jimmie, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team
Apr 17, 2023
Diverter will likely fail
We have had our system for 11 months. As many other reviews have mentioned, the diverter valve on this system will likely fail within a few months. For us, the entire system was replaced once and additionally the diverter valve was replaced 3 times. Including the original system, this means the diverter has failed 5 times in 11 months. The positive reviews on this product were probably written shortly after the unit was installed before the diverter failed. I'm hoping American Standard will offer a redesigned diverter replacement that actually works.
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Response from Consumer ConnectionsApr 21, 2023
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. I have been told that the design team is working on a solution for this. I have not heard anything definite yet but it is being worked on.
Sincerely, your American Standard Consumer Connection Team
Customer review from American Standard
Apr 15, 2023
diverter will fail
As many other reviews have suggested, the diverter valve will fail within less than a year. We have had our system for 11 months. The entire system was replaced once and additionally the diverter valve was replaced 3 times. Including the original system, this means the diverter has failed 5 times in 11 months. The positive reviews were probably written shortly after the unit was installed. I'm hoping American Standard will offer a redesigned diverter replacement that actually works.
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Response from AmericanStandardBrandsApr 19, 2023
Hello Ronald, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team
1 found this review helpful
Mar 30, 2023
terrible diverter
love it but the diverter is no good installed in Nov 2022 and already replaced the diverter Now the one that you sent is no good after 2months
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Response from consumer connectionApr 5, 2023
Hello Stuck In The Shower,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. We are always working towards making our parts better. This one has been a bit of a bug but the faucet does carry a limited lifetime parts warranty with copy of purchase receipt. If you have further questions or need to make a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
Customer review from American Standard
Mar 23, 2023
Junk
Failed within a year as everyone else has stated. No parts will work. What a piece of crapola.
Buyer BEWARE big time.
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Response from AmericanStandardBrandsMar 24, 2023
Hello William, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This faucet carries a limited lifetime warranty with copy of purchase receipt to the original purchaser. If you need to mae a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team
1 found this review helpful
Mar 12, 2023
Forget the China junk, go American Standard
After trying 3 less expensive, Chinese manufactured similar products that leaked, failed, couldn't be installed I bought American Standard as my last hope for a great shower to complete my new home. I wasn't let down by the "American Standard". It installed perfectly, easily and works flawlessly.
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Verified Purchase
Customer review from American Standard
Jan 31, 2023
Diverter fails
The diverter will fail within a year. I was sent a replacement diverter - also failed with a year. Overall, poorly designed and poor quality. Regretting this purchase.
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Response from consumer connectionFeb 2, 2023
Hello TML1,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. The product has a lifetime warranty on repair parts with copy of purchase receipt. If you ever need to place a warranty claim please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Your American Standard Consumer Connection Team
Customer review from American Standard
Jan 31, 2023
Diverter breaks within 1 year
The diverter is the weak link in this shower. I have replaced mine twice. It is plastic and cheaply made. For the cost of this unit, I'm shocked by the poor quality. I would not recommend this shower to anyone. The part is also a pain to replace.
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Response from AmericanStandardBrandsJan 31, 2023
Hello TML1, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This shower has a limited lifetime parts warranty with copy of purchase receipt. If you have any other issues or concerns please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team
2 found this review helpful
Jan 29, 2023
Leaks everywhere. We weren't able to install it....
Leaks everywhere. We weren't able to install it.
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Response from AmericanStandardBrandsJan 30, 2023
Hello Grace, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. If you run into issues returning it please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team
Verified Purchase
Jan 20, 2023
Diverter Will Fail < 1 year
I bought it a year ago and the diverter has failed, now only does rain faucet
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Response from Consumer ConnectionsJan 24, 2023
Hello,
Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET.
Sincerely,
Your American Standard Consumer Connection Team
Customer review from American Standard
Nov 30, 2022
Purchased two and both falied in 6-months
I purchased two and they were professionaly installed. Both diverters failed in 6-months. It is hard to get replacement parts. Google this....it is a common problem and you will have it as well. You have been warned.
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Response from AmericanStandardBrandsJan 26, 2023
UpsetItisBroke, Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. We will be happy to assist you in getting your issue resolved. Sincerely, your American Standard Consumer Connection Team
3 found this review helpful
Nov 30, 2022
I put had two And both failed in 6 months
I purchased two of these units when we were doing a remodel on both of our bathrooms. They were professionally installed by a competent plumber. Within six months. Both shower units have failed. They’re three-way push diverter valve on. Both of them is broken and we can’t change the water from one side to the other. For the amount of money we spent on the fact that both of them failed. This is very disappointing. I have been googling it, and it seems to be a very common problem. You’ve been warned.
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Customer review from American Standard
Nov 23, 2022
The button to toggle between shower heads only works 50%...
The button to toggle between shower heads only works 50% of the time, and the water pressure is way too low. |
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Response from AmericanStandardBrandsJan 25, 2023
Hello, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This faucet has a limited lifetime warranty with copy of purchase receipt. Please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team
Verified Purchase
6 found this review helpful
Nov 18, 2022
Simply Just Garbage
Bought this for a bathroom, diverter button broke after 2 months. Customer service was great in sending a new button within 2 weeks, but 2 months later the new button broke. Another button was sent and three months later that one is broken. Read the reviews, this is common! You’ve been warned!
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Customer review from American Standard
Oct 13, 2022
Larger than it looks.
I’m very pleased with the order. The rain shower head and the extra adjustments is great. I love and the size is perfect. Larger than I thought it would be.
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Verified Purchase
Recommended
Aug 26, 2022
Disappointment
Terrible water pressure
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Response from AmericanStandardBrandsAug 29, 2022
Hello Matt. I would suggest contacting our Consumer Connections Department, Monday to Friday, 8am to 6pm EST @ 1-855-836-9615 and speak to an Adviser. Sincerely, Your American Standard Consumer Connections Team.
Verified Purchase
Customer review from homedepot.ca
Jul 12, 2022
This shower package turned out to be an excellent fixture...
This shower package turned out to be an excellent fixture in our remodeled bath.
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Verified Purchase
Jun 17, 2022
Diverter got stuck frequently
The diverter PN: M970678-0070A of this shower faucet system got stuck frequently and very difficult to pull it out. The first one got stuck in the above head position after 2 years, because we did not operate it. the second got stuck in 6 mths and we operated once a week. Also, it's very hard to remove and plastic stem broke when being pulled out. Is there a different design of diverter? Rotating design?
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Customer review from American Standard
May 4, 2022
Great product, however the California water pressure requirement (1.8) limits...
Great product, however the California water pressure requirement (1.8) limits the pleasure produced.
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Verified Purchase
Apr 19, 2022
Broke in less than a year
We had this installed be a general contractor and less than 9 months later it will not switch back and forth between handheld and shower spray. So disappointed.
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Response from Consumer ConnectionsApr 19, 2022
As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section. Sincerely Your American Standard Consumer Connections Team.
Customer review from American Standard
Apr 5, 2022
Too expensive for what it is, although it’s really nice...
Too expensive for what it is, although it’s really nice and works well. I’ve had it for about a month and no complaints so far. Installation was really easy and the overall quality seems good.
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Verified Purchase
Dec 22, 2021
Great water flow and coverage. Hand held really pumps out...
Great water flow and coverage. Hand held really pumps out water, love it!
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Nov 19, 2021
Looks great but performance lacks
Purchased it 6 months ago. First wasn't happy not able to get the handle flush against the wall plate. Sticks out 1/2". Second the push button diverter does not go just the hand held. I only get to select shower head or hand held w/shower head.
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Response from Consumer ConnectionsNov 22, 2021
As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team.
Customer review from American Standard
Nov 18, 2021
Great But!
Love my system, but after you finish your shower, minutes later you hear water pouring out of the rain shower head. Does anyone else have the same problem? Can it be fixed or is this common and acceptable?