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Customer Reviews for American Standard Spectra Versa 4-Spray Round 24 in. Wall Bar Shower Kit with Hand Shower 1.8 GPM in Legacy Bronze

Internet #311248529

Model #9038804.278

  • Showerhead, hand shower, slide bar, diverter, shower arm, hose
  • Enjoy using showerhead and hand shower, alone or together
  • Easy retrofit installation

Customer Reviews

  • 3.5
    out of 80 reviews
  • 60% recommend this product
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Showing 1-30 of 80 reviews
Got it a few days ago and was finally able to install it today. First off, it was very easy to in...
Got it a few days ago and was finally able to install it today. First off, it was very easy to install just make sure you look at the instructions. It comes with an adapter for the water line to the fixture. Its optional to use. You can have the main head and hand held on at the same time. You can adjust height of the handheld on the bar itself. Everything looks great and the water feels better than my last head for sure. Definitely, definitely worth getting. My wife loved it
by
  • Recommended
1 found this review helpful
I put this shower kit in my master bathroom shower. The things I love 1. The hose for the handhel...
I put this shower kit in my master bathroom shower. The things I love 1. The hose for the handheld wand is metal (very rare these days), most are plastic. Metal is much sturdier than plastic plus it gives some weight to it which makes it hang nicely vs plastic that tends to tangle and awkwardly twist upwards. Second, the size of the rain shower head is great...very large. 3. The bronze is a nice color bronze that blends well with other bronze products nearby from other well known manufacturers. 4. This one needs an asterisk*** I like the water pressure after removing THREE water flow restrictors and one filter screen (Prior to removal, I could not use the rain shower head and wand at the same time, as the pressure was pathetic). Even using them separately was not that great prior to removal. They are super easy to remove-they are spring loaded and pop out with no trouble at all. 5. I like the many spray options that the wand offers. 6. I like that you can use each independently (in which they each work better when used alone) or both together. I love that the rain shower head mounts very tall (husb is 6'4" and has plenty of room) and far away from the wall. It is really nice how you can easily adjust up and down the height of the wand's position. No tools needed to install, easy install. I chose to use the tape (which I was hesitant about) but did not want to put holes in my tile until I knew that I loved this product. Surprisingly, the tape works well so, I saved the screws for possible future use, if needed. Seems very sturdy of a mount, but time will tell if the tape gives out. Overall, It is a very nice quality product and has a high end look as well. My only suggestion (which I think is a must) is to remove the 3 water flow restrictors and filter to receive normal water pressure. I suppose you should test it with your water pressure and see, but I'm pretty sure you will agree. Don't give up on the product until you have removed all of these. I think you will be very happy with it after. I took away one star for needing to remove the restrictors as it needs to be noted for those that may not want to deal with this. One other item to note is that although I love the design that allows you to adjust the height of the wand mount as well as angle of wand, this mount and mechanism is made of plastic and not sure if constant adjusting and removing/remounting of wand over time will be a future source of cracking/snapping. Time will tell. I just feel like they used the metal to make wand hose, would be nice to have that mechanism made of metal as well. I guess that would make it heavier which may compromise the tape mount method. Anyway, just my observations. Overall I do recommend and actually look forward to showering with it. More of a spa-like experience.
by
  • Recommended
8 found this review helpful
Happy customer
Easy to install, good product and looks great in our bathroom
by
  • Verified Purchase
Good for a couple months
Have had this system in use for about 6 months and the diverter valve will not function and is stuck in one mode. Now I need to replace the valve and hope it's available. Can't even explain how bad this stinks.
by
    Diverter Valve stinks
    Got an "upgrade" from American Standard all to have these diverter problems. Having to send out plumbers on our dime is not worth it. Do not get this shower.
    by
    Response from AmericanStandardBrandsJul 7, 2023
    Hello Amy123,
    Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
    Sincerely,
    Nicole
    Your American Standard Consumer Connection Team AmericanStandard
      DIVERTER ISSUES......AGAIN!!!
      Purchased back in Feb 2023....within a couple of weeks of usage the diverter started giving us problems. I purchased 2 replacement diverters and had a professional plumber install a new one. Not even 2 months later, we are experiencing the same issues with the diverter not working properly. Extremely frustrated because I was hesitant to spend the amount that was wanted for this particular shower head. It had all of the features we were looking for but are extremely disappointed that this issue has happened twice within 4 months of purchasing it.
      by
      Response from consumer connectionsJul 10, 2023
      Hello MAMAG77, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team
        Beautiful BUT diverter valve problems ongoing!
        Had this system for over 2 years, worked great at first, then experienced same problem with diverter valve as many others have! Fix from American Standard is send you another valve which lasts 6 months, I expect everyone of these fixtures has same problem, you pay plumber to replace same each time or try to do yourself which isn't easy! NO PERMANENT FIX IN SIGHT! Totally unacceptable for a fixture costing almost $500. A/S can't solve this problem or offer an acceptable replacement product?
        by
        Response from AmericanStandardBrandsMay 15, 2023
        Hello Jimmie,
        Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
        Sincerely,
        Nicole
        Your American Standard Consumer Connection Team AmericanStandard
          Diverter will likely fail
          We have had our system for 11 months. As many other reviews have mentioned, the diverter valve on this system will likely fail within a few months. For us, the entire system was replaced once and additionally the diverter valve was replaced 3 times. Including the original system, this means the diverter has failed 5 times in 11 months. The positive reviews on this product were probably written shortly after the unit was installed before the diverter failed. I'm hoping American Standard will offer a redesigned diverter replacement that actually works.
          by
          Response from Consumer ConnectionsApr 21, 2023
          Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. I have been told that the design team is working on a solution for this. I have not heard anything definite yet but it is being worked on. Sincerely, your American Standard Consumer Connection Team
            diverter will fail
            As many other reviews have suggested, the diverter valve will fail within less than a year. We have had our system for 11 months. The entire system was replaced once and additionally the diverter valve was replaced 3 times. Including the original system, this means the diverter has failed 5 times in 11 months. The positive reviews were probably written shortly after the unit was installed. I'm hoping American Standard will offer a redesigned diverter replacement that actually works.
            by
            Response from AmericanStandardBrandsApr 19, 2023
            Hello Ronald,
            Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a limited lifetime warranty with copy of receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
            Sincerely,
            Nicole
            Your American Standard Consumer Connection Team AmericanStandard
              1 found this review helpful
              terrible diverter
              love it but the diverter is no good installed in Nov 2022 and already replaced the diverter Now the one that you sent is no good after 2months
              by
              Response from consumer connectionApr 5, 2023
              Hello Stuck In The Shower, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. We are always working towards making our parts better. This one has been a bit of a bug but the faucet does carry a limited lifetime parts warranty with copy of purchase receipt. If you have further questions or need to make a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team
                Junk
                Failed within a year as everyone else has stated. No parts will work. What a piece of crapola. Buyer BEWARE big time.
                by
                Response from AmericanStandardBrandsMar 24, 2023
                Hello William,
                Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This faucet carries a limited lifetime warranty with copy of purchase receipt to the original purchaser. If you need to mae a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
                Sincerely,
                Your American Standard Consumer Connection Team AmericanStandard
                  1 found this review helpful
                  Forget the China junk, go American Standard
                  After trying 3 less expensive, Chinese manufactured similar products that leaked, failed, couldn't be installed I bought American Standard as my last hope for a great shower to complete my new home. I wasn't let down by the "American Standard". It installed perfectly, easily and works flawlessly.
                  by
                  • Verified Purchase
                  Diverter fails
                  The diverter will fail within a year. I was sent a replacement diverter - also failed with a year. Overall, poorly designed and poor quality. Regretting this purchase.
                  by
                  Response from consumer connectionFeb 2, 2023
                  Hello TML1, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. The product has a lifetime warranty on repair parts with copy of purchase receipt. If you ever need to place a warranty claim please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Your American Standard Consumer Connection Team
                    Diverter breaks within 1 year
                    The diverter is the weak link in this shower. I have replaced mine twice. It is plastic and cheaply made. For the cost of this unit, I'm shocked by the poor quality. I would not recommend this shower to anyone. The part is also a pain to replace.
                    by
                    Response from AmericanStandardBrandsJan 31, 2023
                    Hello TML1,
                    Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This shower has a limited lifetime parts warranty with copy of purchase receipt. If you have any other issues or concerns please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
                    Sincerely,
                    Your American Standard Consumer Connection Team AmericanStandard
                      2 found this review helpful
                      Leaks everywhere. We weren't able to install it....
                      Leaks everywhere. We weren't able to install it.
                      by
                      Response from AmericanStandardBrandsJan 30, 2023
                      Hello Grace,
                      Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. If you run into issues returning it please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
                      Sincerely,
                      Your American Standard Consumer Connection Team AmericanStandard
                      • Verified Purchase
                      Diverter Will Fail < 1 year
                      I bought it a year ago and the diverter has failed, now only does rain faucet
                      by
                      Response from Consumer ConnectionsJan 24, 2023
                      Hello, Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. Please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET and Saturday, 10AM - 4PM ET. Sincerely, Your American Standard Consumer Connection Team
                        Purchased two and both falied in 6-months
                        I purchased two and they were professionaly installed. Both diverters failed in 6-months. It is hard to get replacement parts. Google this....it is a common problem and you will have it as well. You have been warned.
                        by
                        Response from AmericanStandardBrandsJan 26, 2023
                        UpsetItisBroke,
                        Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. We will be happy to assist you in getting your issue resolved.
                        Sincerely, your American Standard Consumer Connection Team AmericanStandard
                          3 found this review helpful
                          I put had two And both failed in 6 months
                          I purchased two of these units when we were doing a remodel on both of our bathrooms. They were professionally installed by a competent plumber. Within six months. Both shower units have failed. They’re three-way push diverter valve on. Both of them is broken and we can’t change the water from one side to the other. For the amount of money we spent on the fact that both of them failed. This is very disappointing. I have been googling it, and it seems to be a very common problem. You’ve been warned.
                          by
                            The button to toggle between shower heads only works 50%...
                            The button to toggle between shower heads only works 50% of the time, and the water pressure is way too low. |
                            by
                            Response from AmericanStandardBrandsJan 25, 2023
                            Hello,
                            Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This faucet has a limited lifetime warranty with copy of purchase receipt. Please contact us at 1-800-442-1902 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
                            Sincerely,
                            Your American Standard Consumer Connection Team AmericanStandard
                            • Verified Purchase
                            6 found this review helpful
                            Simply Just Garbage
                            Bought this for a bathroom, diverter button broke after 2 months. Customer service was great in sending a new button within 2 weeks, but 2 months later the new button broke. Another button was sent and three months later that one is broken. Read the reviews, this is common! You’ve been warned!
                            by
                              Larger than it looks.
                              I’m very pleased with the order. The rain shower head and the extra adjustments is great. I love and the size is perfect. Larger than I thought it would be.
                              by
                              • Verified Purchase
                              • Recommended
                              Disappointment
                              Terrible water pressure
                              by
                              Response from AmericanStandardBrandsAug 29, 2022
                              Hello Matt. I would suggest contacting our Consumer Connections Department, Monday to Friday, 8am to 6pm EST @ 1-855-836-9615 and speak to an Adviser. Sincerely, Your American Standard Consumer Connections Team. AmericanStandard
                              • Verified Purchase
                              This shower package turned out to be an excellent fixture...
                              This shower package turned out to be an excellent fixture in our remodeled bath.
                              by
                              • Verified Purchase
                              Diverter got stuck frequently
                              The diverter PN: M970678-0070A of this shower faucet system got stuck frequently and very difficult to pull it out. The first one got stuck in the above head position after 2 years, because we did not operate it. the second got stuck in 6 mths and we operated once a week. Also, it's very hard to remove and plastic stem broke when being pulled out. Is there a different design of diverter? Rotating design?
                              by
                                Great product, however the California water pressure requirement (1.8) limits...
                                Great product, however the California water pressure requirement (1.8) limits the pleasure produced.
                                by
                                • Verified Purchase
                                Broke in less than a year
                                We had this installed be a general contractor and less than 9 months later it will not switch back and forth between handheld and shower spray. So disappointed.
                                by
                                Response from Consumer ConnectionsApr 19, 2022
                                As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section. Sincerely Your American Standard Consumer Connections Team.
                                  Too expensive for what it is, although it’s really nice...
                                  Too expensive for what it is, although it’s really nice and works well. I’ve had it for about a month and no complaints so far. Installation was really easy and the overall quality seems good.
                                  by
                                  • Verified Purchase
                                  Great water flow and coverage. Hand held really pumps out...
                                  Great water flow and coverage. Hand held really pumps out water, love it!
                                  by
                                    Looks great but performance lacks
                                    Purchased it 6 months ago. First wasn't happy not able to get the handle flush against the wall plate. Sticks out 1/2". Second the push button diverter does not go just the hand held. I only get to select shower head or hand held w/shower head.
                                    by
                                    Response from Consumer ConnectionsNov 22, 2021
                                    As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team.
                                      Great But!
                                      Love my system, but after you finish your shower, minutes later you hear water pouring out of the rain shower head. Does anyone else have the same problem? Can it be fixed or is this common and acceptable?
                                      by
                                        • Recommended
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