Customer Reviews for Andersen 3000 Series 32 in. x 80 in. White Left-Hand Retractable Storm Aluminum Door with Brass Hardware

We purchased this screen door from Home Depot last summer for our enclosed back porch and this summer the screen track is already falling out

Nice storm door but I don’t know why they do this See pictures attached It’s on the glass …

Upgraded the window to Low-e and the company put labels on the low-end pane so when they were removed, they damaged the coating. Reached out to Anderson as indicated on the box. No response.

The storm door was really easy to install however the quality was not what I expected from Andersen. One side of the screen track was warped out of the box.

Living room gets really dark. I love being able to open the front door and let light in and see what’s going on. We’ve had it for a few weeks and really like it. FYI, supposedly you can switch out the glass for a screen. The screen is in the garage. I doubt we’ll ever try to switch it out.

The screen has two holes in it and the frame didn’t come with the protective cover so it’s scratched and marked up all over. Didn’t notice until after installation. Called Anderson directly and they won’t replace door, will only send replacement screen and touch up paint for the scratches. The paint never came so I had to call and request it again. The screen replacement kit arrived missing 2 of the 6 components and they told me too bad, I can still install it with the missing parts.

Purchased a month ago. Glass shattered and video @ house shows nothing happened that would cause this. Called Anderson. said shattered glass is not covered. I told them I can send video showing that it just fell. didn’t care. Policy=shattered not covered. Point is, glass is not strong. Might look good but is basic. Lesson learned. I’m getting plastic. Can’t be that any wind or mosquito near the door, can cause it to shatter. Had to pay $80 for new glass and have to get it installed.

Well built door, good options for self install. Hate the fact they put stickers (ad’s etc) on the door and when you take them off they leave a residue. Cleaning affects the e-coating. Regardless of water or non invasive product used.

The product is usually easy to install (I’ve bought three of these over the years from Home Depot). The last one has been a nightmare. We got it installed and the door wouldn’t latch. The bottom of the door stuck out about 3/4” from the frame! So… took it off, sanded the siding down and reinstalled it. Better, but still wonky in the frame! Now putting in shims to try to straighten out that gap at the bottom. It finally latches, but still have a bit of a gap. Guess we’ll be happy with that. The door itself is very nice, and I’d still recommend them to anyone who wants one. I just think our 40-yer old house just isn’t square anymore.

This storm door was nice until the upper window separated from the mesh screen. The rubber seal ripped, making it unfixable. I contacted Andersen support, and they sent a replacement part for me to install. It arrived broken and was of lower quality than the original. Customer support was unhelpful, and dealing with the warranty was a hassle. I do not recommend this door or its manufacturer because of the poor quality and the need to fix a poorly manufactured product myself.

Check your door, mine has a gap at either end & allows bugs in EVERY DAY if screen is opened Rubber seal was made wrong & does not seal Possible they cheaped out & made it out of a more flimsy design Sad that a $400+ door is made this bad, 2nd door -had to bring the 1st one pack as paint was rubbed off on the hinge Andersen support wanted to send me TOUCH up PAINT!! ON a brand new door Returned door to store & took home another one See the pics

I purchased this Andersen storm door from Home Depot. I have not had an opportunity to enjoy it. The first strong wind destroyed it. I will never purchase an Andersen door again it’s not worth the money.

Love my new storm door

Door sags 1/2" inch from hinge to latch. In pictures you can see the hinge widens as you go up the door. Door drags on sill and sticks when trying to open. Called customer service and was told this is within specifications. Also, the door doesn't open all of the way without disconnecting the shock. Screen doesn't stay down when fully opened.

The latching system is non-existent. Andersen maybe thought it would be cool to have the door handle sit in the frame channel but any strong wind will rip the door open, which is what happened to us. Door glass shattered. Andersen says tough luck. Never again will this company ever see a dollar of mine. And I’ll make sure to take this up with the BBB because a professionally installed door that won’t stay shut is absolutely defective. But Andersen won’t do the right thing and refund us.

We installed the Anderson 3000 storm door on 3/13/2024 and were very happy with the looks and operation of the retractable screen. Today, 3/29/2024, barely 2 weeks after installation, the glass window pane in the upper retractable portion of the storm door spontaneously exploded into a million pieces. We were in a different part of our house when we heard the shattering of the glass. The entire upper window was spider-webbed into broken glass. There was absolutely no activity around the door when the glass exploded. A call to Anderson revealed that this was not under their warranty--no surprise there--and we could order a replacement window for $93. Have to wonder how long it will last.

Andersen 3000 series storm door The door was ordered thru Home Depot on 3/9/23 and received 4-6 weeks later Everything was fine until our first heavy storm that had the rain hitting the door and the door started leaking at both lower corners of the picture frame that holds and "seals" the glass. Andersen reply: We would like to note that the entry door, not the storm door, is considered the main line of defense in protecting your home from the outside elements. You can caulk (put sealant) the area where water is infiltrating to resolve the issue of water infiltration. If Andersen would have asked me about the issue so that they could make improvements to their product I would not be as disappointed as I am. It is their complete lack of interest as to the performance of their product that has me completely disappointed with the company and product. Based on my service at Andersen I would not buy or recommend their product to anyone.

Easy to install and well constructed. Exactly the quality I would expect from Anderson.

Installation was OK, but the latching is a little haphazard. Without locking, I discovered that a decent gust of wind can manage to catch and force the door open, and the door closer at that point has no chance. Put enough force on the screws to split the wood underneath the aluminum wrapping, so that will be a fairly involved repair. I'm going to have to put some sort of door stop to prevent a re-occurrence, or buy a heavier door.

I really wish I could write a positive review but this door is junk. For as much as they charge, it shouldn’t leak. The seals between the glass and frame are trash and your door will probably leak when it rains. I advise anyone looking into this door to look at a different brand.

Door frame became brittle and cracked after 2 years. Contacted Andersen the balmes it on external force like hail storm or someone stepped on it. Disgusted by their assumptions.

Think twice before buying this model: the top edge of the door (actually the screen window panel) rubs against the drip rail unless you put a spacer between the drip rail and hinge rail. In my case, I used washers (see picture). My door frame is pretty square, and I followed Anderson customer service instructions in trying a variety of install tweaks. I think this is a design flaw: the design doesn't incorporate the extra vertical clearance needed for the screen window panel.

Door is not high-quality at all for the price, during the first rain within 2 weeks of purchase I saw puddles of water on the threshold. Door cannot repel any water, and in fact, seems designed to attract it. Don’t know if they forgot to manufacture the rest of the door, but do yourself a favor and get a Larson. you’ve been warned.

Lower glass shattered 3 months after install. Heard a noise, checked out the door and glass was shattered. Andersen Customer service would not replace as "Shattered Glass" isn't covered by their warranty. I had to purchase a new glass for it... The whole door felt very cheap. Overall, would not purchase again. Very disappointed.

This door is perfect for my needs. I love the self-storing screen. I also like the foot activated feature to prop the door open. I switched from an iron bar security type storm door, so this is much more open and seems as if there’s no storm door there. Love the weight of this door as well. I got the sandstone and it matches my windows perfectly.

Several areas on the door show light wear/scrapes on the frame of the door. I special ordered an Anderson 3000 door had it installed 6-19-23. I love the door except that when the upper glass is lowered all the way open, to expose the screen, the glass slides back up about 11". If I open it again all the way it does exactly the same thing. I talked with Anderson and was told this is normal! It seems to have to much tension on an inner spring. Very poorly designed.

I purchased two of these doors. We can not use the doors because the doors are so poorly sealed that when you open the door, 20 or more millers come into the house. I don't know if this is a door issue, Home Depot didn't install them properly, or a combination of the two. There is a loose piece on both sides of the window and I can actually put my finger in there. I have also attached two pictures as evidence to the mess that the millers leave on the inside of the door.

Great looking door! We have installed 3-4 doors over the years and it usually is a major chore. We decided to give it another try with this style and it was by far the easiest install we have done and it looks great! Probably took us about an hour. Very happy with the purchase!