Customer Reviews for Andersen 36 in. x 80 in. LuminAire Black Single Universal Aluminum Gliding Retractable Screen Door Fits 32 to 36 in. Opening

The box states “designed for 32-36” wide doors. Well the sill adapter that is included in the box is only 30 1/2 inches long which won’t even fit a 32” door. I spent over 45 mins on the phone with the solution center and was told that I would need to order a 36” sill adapter at a cost. Why isn’t the 36” sill adapter included so it can be cut to fit a 32” to 36” door? This product, as it is advertised, is misleading and should be reported.

I have had this screen for less than a year. A plastic piece at the bottom broke off. They won’t warranty it and make you buy another half of the door for $96. It’s a 10 cent piece that shouldn’t have broke in 9 months. Very dissatisfied

Installation was very easy. It looks great and operates easily. I would recommend this Retractable Screen.

This was a fairly easy process to build and hang. Took me about 30 minutes. I’d say I’m a skilled DIY person used to many types of home projects. If you get stuck while reading the instructions there is a video on the HD website for this product. This is the third time I’ve installed one of these types of screens. It is an ideal screen for the front door if you’re looking for a sleek modern look with excellent function.

Well made and very easy to install. Moving the screen back and forth is smooth as silk. The locking mechanism is great, too.

I loved the idea of this door and if the issue is fixed it would be a great product. Unfortunately with consistent daily use, the screen at the top seam rips from wear of the screen buckling when closing. Even if replaced, I think it would happen again. The screen is not actually secure in the top and bottom track, it easily falls out of place when closing, which causes the screen to bend and buckle, which is why it is ripping.

Just finished installing it. The cheap plastic endcaps broke before I even got it out of the box. And the screen won't retract without going off kilter and coming out of the track 1st time I used it. What a waste of $200. I love the concept of this door. It was exactly what I was looking for, but poorly quality. $200 and it looks great closed, but only retracts 3 or 4 inches. Very disappointing.

The door did install in less than 30 minutes, but when I slid it open, it would not retract. Called Andersen (as stated on the box) they said it would take up to 11 days to send a new one.I searched online for ways to adjust the tension (it's really just a shade turned vertical) and apparently the doors are not designed for the consumer to do this. Other brands out there have nice YouTube videos showing how to adjust the tension on similar doors, but not Andersen.I'm going to return mine and find something else, it's not worth the hassle of getting a new one and finding that I have the same problem 6 days or 6 months in the future.Otherwise, it's a well designed door, but this well-documented problem results in two stars from me.

Did everything right and went to try it out and the screen did not retract! They're sending me a new screen, but not fun to do all the work and have out but work.

On installation it did not even retract! We are taking it back!

First, don’t be that donkey who returns this to the store if something is wrong. Ours was clearly returned to the store for being defective and a lazy worker just restocked it. Anderson was a 5 minute call to replace it. TLDR; awesome design of a door for a back door that doesn’t slide. Took 15 minutes to install (if not for donkeys mentioned before). Highly recommend!

It would have been better to get a slightly wider screen. I feel like this obscures the View of our door anszz CSA also access to the key and handle. We had a 36 inch wide door and 36 inch wide screen. Would have been better to have the screen 38 wide.

First off, it does not come with a big enough sill to seal the door. There's a gap between the screen and the door frame. You have to pay extra for the bigger sill. But what's worse is it stops retract after 6 months. If you do a search on Andersen screen doors no longer retracting you will see this is a common issue. I wish I would have checked that before paying the extra money for an Andersen. You think you are buying a better product, but you are just throwing your money away. Then good luck trying to contact Andersen. No one is available to talk to. Save your money. Don't buy an Andersen.

Love the way the retractable screen doors look and keep the bugs out, but it comes with a warning! Be careful when being opened by guest. We found that we had to be very careful to tell everyone not to push it when opening, or you will rip the screen. We didn't have for very long before someone opened the screen by pushing it to the retractable casing, making the screen wrinkle and rip. I am a bit bummed that the screen material is so delicate that it didn't last very long. It's not like you can stand there and tell everyone going in and out of a door to just let it retract at it own speed. The screen is not covered in the warranty. Buyer Beware!

Very easy install, works great. I told my wife it says 30 minutes to install, so I should be able to get it done in 2 hrs. She timed me it took 18 minutes, after it was out of the box and I read through the instructions.

This was the easiest install I have ever done. Took longer to unpack it than it did to install. Fit perfectly

This alternative to a traditional screen or storm door is awesome! It is super easy to install. From the time I cut into the box to completion was only 20 mins. Instructions were easy to follow, and it comes with the drill bit and phillips screw driver adapter.

This retractable screen door does not fit properly. It states that the height is 80 inches so I purchased it for my door based on the height being 80 inches but there is a gap at the top of the door. I would not have purchased it if I knew this would happen.

The retractable screen door was great but after four months, the screen door stops retracting. Found a plastic part on the bottom broke. This means the quality is not good. I'll see if they have parts to fix it. Other than that, it's down the drain.

A few days after installation, and just a few open/closing of door, the screen separated from the top frame bar. Note: nobody walked through the screen while it was closed, as I have heard others detail this happening. I have tried to get the screen back into place but it was already torn. See pics attached. Nice concept, but it doesn't work as designed. Plan to remove and install a real storm door. Good luck to anyone purchasing, just be wary of this defect.

We bought this screen a few months back and it’s already broken. The bottom left corner has cracked below the track which has caused the lower plastic piece to come detached. Please see picture. So very disappointed. We don't use this door a lot or have kids that would be abusing it. There is a limited warranty and I’m really hoping this is covered. If not, huge waste of money.

It had one job: retract the screen. Right out of the box it couldn't do it (see images). The screen closes nicely but does not retract. Trying to manually move it to the retracted position just causes the top and bottom to move unevenly and the screen to bunch up. Aside from the floppy screen the appearance is good and the materials otherwise seem to be good. Installation is easy. I didn't get to the point of installing the sill adaptor but I assume that is as easy at the rest. Uninstalling it is also easy, which is good since that job comes right after the install. Save yourself a bunch of wasted time by not buying this.

I purchased this door in Sept 2020 and the installation onto my screened in porch was fairly easy. Two months later I noticed that the end cap on the bottom where the screen retracts had cracked, because its plastic, and now the screen door won't retract properly. This is not a door we used a lot or abused in anyway. I called Andersen regarding the warranty and they said the warranty only counts if its damaged inside the box. Once its installed, there is no warranty. This is a lot of money for plastic that does not appear to be able to withstand the elements. Don't waste your money, get something that will last.

February 2020 we bought this product to replace an old retractable screen door that had stopped retracting. We had it installed by Home Depot to be sure it was done correctly. We haven’t closed the screen for several months since it’s been so hot here. Last week I noticed pieces of plastic on the step below the door and when I looked closer I could see the pole on which the screen apparently wraps had fallen through and was sitting on the step. Needless to say the door no longer closes. I’ll be contacting Andersen about the 5 year warranty on this product that lasted less than a year.

Nice fit, easy install.

SO disappointed in this screen door. First one I bought, paid to have it installed and when it was finished the handyman realized the latch was broken. Exchanged it at Home Depot for another one. Paid to have this one installed AGAIN and within a week the screen had detached from the frame. It says on the box not to return to the store and to call Andersen themselves. Called customer service and they told me to take it back to Home Depot. Horrible customer service and no consideration for not only the ridiculous price I paid for the screen door, but the extra money I spent driving to and from the store to exchange and then to have it installed not once but twice. Now I will get a new door NOT from Andersen and will have to pay once again to have an actual quality product installed. I would say beware purely from the horrible customer service. Never recommending this product or brand.

The most imported that it wasn’t easy to installed very hard and screen keeps coming out we did exactly what it said on directions ..I will never recommend this to my Cali you and friend it’s very poor installation and very cheep plastic side doors screen ..

This is a supposedly 36 in. x 80 in. screen door, but Anderson only supplies a 30.5" sill which looks cheesy. Also that it is a shiny gloss finish whereas most door sills are matte/brushed finish. Anderson parts area wants another $20 + shipping for a proper 36" sill match, like the $169 for this screen wasn't enough! When the screen is in use, the mesh is not very taut vertically and appears wavy from the looseness. No way to adjust the vertical tension on the mesh.

Just installed it today. Easy but I may be lucky because the doorway was square, etc. I see some complaining about a trip hazard but there’s a piece installed on the interior side that will help prevent this, I almost overlooked this piece. My only concern going forward is it not retracting properly based on other’s comments. I have Phantom Screens that are awesome but this was 40% of the price of a PS (excluding my labor). Fingers crossed.

This door was easy to assemble and it worked great—until my dog tried to run through it. I was able to re-seat the screen after that, but when my kid walked into it, the screen got pulled out too far to fix, and Andersen offered me replacement screen housing (though not a replacement screen) for $40 less than a new door. Now it's an expensive embarrassment, and I'm going to have to replace it with a traditional door. Don't buy this if you have pets or kids. A waste of nearly $200.