Customer Reviews for Andersen 3000 Series 36 in. x 80 in. Terratone Right-Hand Retractable Aluminum Storm Door with Nickel Hardware
- Pre-assembled for easy installation in as little as 45 minutes
- Simple step closer keeps your door open with a tap of your toe
- Retractable screen that rolls out of view when not in use
Customer Reviews
May 18, 2023
Easy install
Very easy to install. Great product and classy glass inserts with screen pulldown.
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May 14, 2023
Liked but didn’t last
Install was easy and we’ve really enjoyed the air floor it has allowed for our house. Less than a year into use the screen tore in the retraction mechanism. Unlike a solid screen there appears to be no way to patch the screen so it quickly damaged the entire screen so that one side is completely disconnected
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May 9, 2023
The MOST HORRIBLE INSTALLATION
Home Depot installed this door as part of our contract. The installer had a lot to say about how incompetent many installers are, and how he does it right.
After he installed it and left, I opened the storm door and engaged the hydraulic lock to keep it open. The door immediately fell out of the frame. The cheap chromed installation screws were just long enough to go into the frame wood about 1/8" or less. The trim nails touched nothing at all.
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Apr 21, 2023
Needed better QC on the paint
The install was easy and it looks great except for the paint, it looked like it needed another coat of paint, it had spots where you could see the primer.
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Apr 12, 2023
Works great, if used lightly
Quality Going downhill. I have installed this model door on a lot of homes they are truly simple to install. The problem i have seen is the longevity. The fit and finish is poor. The z bar that holds the hinges seems to always be offset and it causes the hinges to wear themselves out and cut through
The washers on the Z-bar. This causes the door
To fall out of square and the little screws to pull out of the hinge. Would like to see a more robust hinge for the money. Great door for the first couple years but not a product that will stand the test of time.
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Response from AndersenApr 13, 2023
Thank you for your review. We apologize for the inconvenience this have caused you. We would like to resolve the concern to your satisfaction. We would appreciate it if you can contact the Andersen Storm Door Solution Center at 855-337-8822. Please be sure to have the serial number ready when you call for faster assistance. -Paul
Apr 8, 2023
Totally broken after one year
After one year the roll up screen is completely unusable. I wouldn’t recommend this door to anyone. Andersen and HD have refused to help.
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Response from AndersenApr 10, 2023
Thank you for writing a feedback. We are sorry to hear that the door does not meet your expectations, but we would like to know more about your concern so we can help you resolve the issue. Kindly contact us at 855-337-8822. Please be ready with the serial number when you call. The serial number is located on the hinge side of the door. – Arnie
Mar 20, 2023
Good storm door with some flaws
I ordered this storm as a replacement of old door from Home Depot. It took around a month to be delivered. I got it installed just to discover metal plate on top of the door (see attached picture) is not aligned resulting in door getting stuck. I had to call a professional who removed the metal plate and cut out a small piece and put it back. Now it is working fine and opening fine.
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Mar 9, 2023
NEEDS CHAIN
WHY ONE STAR? To get your attention. The storm door is very good. BUT It should come with a chain to keep the door from swinging open it high winds. GET ONE ! Costs about $8.00.
After installation the installer warned me that there can be a vacuum between the storm door and the main door which may keep the storm door from clicking shut. I was not advised nor did I think to get a chain which would keep the storm door from swinging out past 90 degrees and becoming damaged in high wind. Now my jam is cracked and both pneumatic closers are broken. Come on Andersen it a cheap part. Include it. Damage not covered by warranty.
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Response from AndersenMar 11, 2023
Thank you for your feedback. We apologize for the inconvenience that you experienced with the door, but we are glad to learn that the door is very good. We do not recommend installing wind chain on our storm doors. Our experience, which is backed up by tests conducted by our Engineering department, is that a wind chain does not significantly increase the ability of the door to resist wind damage. In fact, our tests indicate that, under certain conditions, the presence of a wind chain may actually increase the likelihood of damage to the door and door jamb. Because of this, we strongly discourage the installation of wind chains on our doors and do not offer one. If you wish, you can certainly install a third-party wind chain on your door. However, if you do this, please be aware of the fact that any damage due to the presence of a wind chain would be excluded from coverage under the terms of the door's Warranty. Also, it would not be possible to install wind chain at the top since it may damage or affect the operation of the retractable screen. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 855-337-8822 for assistance about your door. Please be ready with the serial number upon your call. - Noel
Mar 4, 2023
Broken Hinge
We have absolutely loved this door. It was not difficult to assemble or install. It has been great until the hinge broke. Now it does not close right and is putting stress on the closing mechanism. A $400 dollar for should not have a hinge break in less then a year. Will be trying to work with Anderson to get a replacement.
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Feb 8, 2023
Broken Hinge 3 Times in Less than 7 months.
I Have replaced this piece twice already. This is the third time it has snapped in less than 7 months of use. I don't have small children or animals that would do this damage. This last time, I opened the door to near fully open to accept a package and snap.
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Response from AndersenFeb 11, 2023
We are sorry to hear about the broken hinge rail. The hinge rail of an Andersen 3000 Series Self-Storing Storm Door is backed by a Limited Warranty. Please note, the hinge/hinge leaf is not available separately. If the hinge is broken, the entire hinge rail assembly will have to be replaced. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 855-337-8822. Please be ready with the serial number of the door when you call. - Arnie
Jan 31, 2023
Bracket weak link
Had this door for about a year and then bracket for closer device broke. I am ashamed for the engineer who designed it so weak.
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Response from AndersenFeb 2, 2023
We are sorry to hear about the bracket of your door. We'd love to help and fix the issue you are experiencing with the door. Kindly contact the Andersen Storm Doors Solution Center at 855-337-8822. Please obtain the serial number located on the hinge side of the door when you call to expedite the service. - Arnie
Jan 26, 2023
Sometimes no good....
Sometimes no good.
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Response from AndersenJan 27, 2023
We are sorry about the issue with the door. Please call us at 1-855-337-8822 when you are near your door and we will be happy to help. Kindly have the serial number of the storm door ready. You will find it anywhere on the hinge part, on a white or silver sticker. - Charmaine
Jan 10, 2023
Do not buy this door
Made a custom purchase of this "quality" door two years ago. Installed well within manufacturers tolerances for smooth operation. Less than a year later (maybe six months), hinges were sagging, started having interference between the door and frame at top and on handle side. Has gotten so bad that it barely closes, makes terrible grinding metal on metal noises. Bought Anderson due to reputation - but this experience has ruined this brand for me.
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Dec 18, 2022
Really Impressed
We were looking to upgrade our old rear storm door. When looking at some of the options in the store we were quickly drawn to the functionality and look of this series of door. However, what really impressed me was the installation.
I’m a bit of a DYI person but am far from a skilled tradesman. This install went so smoothly, even if taking me more than the advertisement 45 min. I would do this again in a heartbeat.
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Dec 17, 2022
Do not buy. Weak closure design
Ordered in store Sep'21 Installed Oct'21 The entire design of the closure is weak. Any wind=won't close Stiff breeze=damage No warranty coverage for poor design Replacement parts were bent by the breeze while I was installing/adjusting them and I wasn't working in a strong wind Had to remove and bend them back into shape with tools
Does not meet my expectations for the high price and name brand
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Response from AndersenDec 20, 2022
We are deeply sorry for what happened with the closer. Please note that external force is outside the Limited Warranty since this is not a manufacturing defect. The best way to prevent the closer from being bent is to make sure the storm door is latched completely after use. - Charmaine
Nov 6, 2022
Poor quality of screen.
Same issue happened on me . The screen trim is very poor quality. The sun make it easy to crack. I installed on 3/1/2022 now is 10/28/2022. The screen trim getting broken
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Response from AndersenNov 7, 2022
We are sorry to hear about the issue on the screen. We want to assist you with your concern. Please contact again the Andersen Solution Center at 855-337-8822 for further assistance about your door. - Arnie
Oct 26, 2022
Very convenient having the sliding screen, nice quality and very...
Very convenient having the sliding screen, nice quality and very easy install. I would highly recommend.
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Response from AndersenOct 27, 2022
Thank you for posting your review. We are happy to hear you are very satisfied with the door. Thank you for recommending the door. Have a good day! - Noel
Oct 23, 2022
Broke after a year
I loved the style of the door and the fact it was an Andersen. Thought it would last more than a year. I hardly ever move the retractable window I usually keep it half screen and half glass all year round after a little over a year the glass started sliding out of the tract. Called Andersen was told that’s not covered under warranty the glass is only covered for 90 days; my lovely screen door now looks like complete crap. The glass is completely shifted. Wouldn’t recommend
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Response from AndersenOct 24, 2022
Thank you for posting your review. We are glad to hear that you loved the style of the Andersen 3000 Series Self-Storing Storm Door. We are sorry for the inconvenience that you experienced. We would like to assist you on this case as your door is backed by a Limited Warranty. Please contact the Andersen Storm doors Solution Center at 855-337-8822. Please be sure to have the serial number ready when you call for faster assistance. - Joseph
Oct 14, 2022
Storm door but watch location
Our contractor installed 2 doors. We love them. The major problem is with the door handles. The sun and heat make them so hot you have to cover them in summer to use.
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Oct 12, 2022
Glass will shatter and not under warranty
Glass shattered in the middle of the night after 2 months installing it, customer service was horrible and would not honor their warranty. If you have a choice, I would choose another company as this product will definitely fail on you and you will have to buy another one.
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Oct 1, 2022
Durability
Carpenter installed the door on Sept. 17 2022. The side track on the left side has already warped. In 2 weeks time!
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Response from AndersenOct 3, 2022
We are sorry to hear about the issues on the door. We want to assist you with your concern. The panel of your door and its parts are backed by a Limited Warranty. Please contact the Andersen Storm Door Solution Center at 855-337-8822 for assistance about your door. - Arnie
Sep 14, 2022
Sun distroys PLASTIC screen tracks
Very disappointing of an Anderson product.
Within 6 months the sun warped the PLASTIC retractable screen tracks and now the screen is pulling itself out of the frame.
A neighbor of mine bought the replacement kit and it's almost impossible to replace these tracks, she no longer has a screen door - just glass.
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Response from AndersenSep 15, 2022
We apologize about the issues with the screen door. Please allow us to assist you with it. Kindly contact the Solution Center at 1-844-813-6664. Kindly have the serial number of your door ready when you call. -Claire
Sep 4, 2022
Easy install
Save yourself some cash and install it yourself. Was very simple and some great YouTube videos. I only needed a drill and screwdriver. The doors come with the drill bit so you don’t have to buy one.
I installed myself with out the need of a helper.
Door is excellent quality and pre assembled. This is the 1st storm door I have installed and it was a breeze.
Very attractive door and insulated well
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Response from AndersenSep 6, 2022
Great to hear the installation went smoothly! We sincerely appreciate hearing from satisfied customers such as you. Have a great day! -Claire
Sep 4, 2022
Great door
I would highly recommend this door. Very easy to install. It did take about 2 hours but completely my fault. Anderson has done a great design for the door and the DYI install!!
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Response from AndersenSep 7, 2022
Thank you for your feedback and for sharing your installation experience. We are pleased to hear the door looks and works great. Thank you for your recommendation. - Arnie
Sep 2, 2022
Beautiful and easy to Install
Beautiful door that was easy to install. Only took an hour for my husband and I to install and we are NOT usually diy people.
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Response from AndersenSep 7, 2022
Thank you for your review and for sharing your installation experience. We are happy to hear you find the door beautiful. Have a nice day! - Arnie
Aug 27, 2022
Screen broke off within the first year
From Anderson, I expect much better quality. The screen broke off within the first year. the cheap plastic also broke. Looks terrible with the broken screen and unusable.
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Response from AndersenAug 29, 2022
Thank you for posting your feedback. We are sorry to hear about the issue on the screen. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 1-844-813-6664 for assistance about your screen door. Please be ready with the serial number upon your call. - Arnie
Aug 27, 2022
Great looking door
I love the door, it was extremely easy to install, even by myself. I had a little trouble with one of the plastic safety latch pieces, but other than that, no problems. The door looks great, and everything works as expected. I am a little worried about the durability of the retractable screen, as the one in the store was damaged, but so far it is great.
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Response from AndersenAug 29, 2022
Thank you for your feedback. We are happy to hear the door is great looking.
Replacement parts for our storm doors are available directly through our Solution Center. The screen is backed by a Limited Warranty. Should you need assistance in the future about your screen, please contact the Andersen Solution Center at 855-337-8822. - Arnie
Replacement parts for our storm doors are available directly through our Solution Center. The screen is backed by a Limited Warranty. Should you need assistance in the future about your screen, please contact the Andersen Solution Center at 855-337-8822. - Arnie
Aug 25, 2022
Beyond expectations
Bought this intending on having it professionally installed, but after a couple of rescheduled appointments from the contractor, I decided to install it myself. It says 45min install, but I took my time and read every step twice or more to ensure I wasn’t missing something- took me about 1.5hrs. It looks so nice and functions as it should. The hidden screen that rolls down when you pull the top glass down is super cool. Our hall was really dark and this added the perfect amount of light.
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Response from AndersenAug 30, 2022
Thank you for purchasing an Andersen storm door. We apologize for the inconvenience if it took you about 1.5 hours to install the door, but we are happy to learn you are very satisfied with the door. The advertised timeframe of 45-Minute Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. Enjoy your new door and have a great day! - Noel
Aug 19, 2022
Andersen series 3000 retractable storm door
I have installed 8 of these doors over the last 10 years for family and friends. They all have been pleased with having the screen embedded in the door to easily go from screen to glass and back. My last installation required a helper to lift the door into place. At 73 I appreciated the help! Several comments that may help others with installation. First of all make sure that you center the screws that go into the door frame that eventually will be covered by the plastic screw covers. Perhaps use a hole punch prior to drilling. Secondly, when installing the plastic covers over the screws, insert the plastic piece into the outside portion of the track first - start at the top. Firmly hold the plastic cover with fingers and use a 3 inch plastic spackling tool to push in the other side of the plastic cover. You will actually hear it snap in place. Slowly move down the door every 3 to 5 inches to continue this process. The plastic tool works beautifully and will not scratch the metal frame.
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Jul 18, 2022
No strike plate!?
They don't have a strike plate, yet there are two mounting holes where the strike plate should be? it leaves the door looking unfinished. I reached out to support and they said that these two holes are for the clips installed during shipping & this door has a "built-in strike plate". It's just a poor design & regret buying this door.
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Response from AndersenJul 19, 2022
Thank you for posting your feedback. We apologize for the inconvenience that you have experienced with the door. The striker plate is not available to an Easy Install door since the handle side Z-bar (latch rail) for this type of door was designed with a groove/channel where the door latches. The latch bolt and deadbolt on the handle set secure right into the latch rail or frame of the storm door unit. Please check this link for additional information about the built-in striker: https://helpcenter.andersenwindows.com/stormdoor/s/article/Latch-Rail-with-Built-In-Strike-on-45-Minute-Easy-Install-Storm-Door. - Noel
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Price:
$598.00
