Thank you for posting your feedback. We apologize for the inconvenience that you have experienced with the installation of the door. The Andersen 400 Series Traditional Self-Storing Storm Door is a 2-Hour Easy Install door (not 45-Minute Easy Install). This model of storm door does not come pre-hung and requires drilling of holes for the hardware, as well as drilling and attaching of hinge and latch rails to the door frame. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 855-337-8822 if you still need assistance with your door. Please be ready with the serial number when you call. - Noel