Buzz on the internet says the Hahn 3-stage system is re-badged Aquasana. With the demise of Hahn comes the dilemma of finding replacement filters. Aquasana does not recommend the application; but they DO fit. These things have become generic. Internet buzz says stay away from the similar with foreign-sounding names. That's hard to argue. The Hahn filters fit. I'll buy again in six months
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Verified Purchase
Customer review from aquasana.com
Oct 3, 2022
Problem with flow rate
After installing the 3 filters, the flow rate from the faucet was very low. After looking online I found a youtube video that explained how to raise one of the filters inside the cannister, and after adding two hose washers to the bottom and re-seating the filter, it flows great. From Google sesrching it sounds like a lot of other people have had this problem, so I hope Aquasana will fix it for the future. We are happy with the filters, especially since they remove the PFAS chemicals.
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Response from Support Team Nov 1, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits. Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Verified Purchase
Recommended
Customer review from aquasana.com
Oct 1, 2022
Absolutely a Great product
These are so easy to replace and they do filter the water and the taste is so good
water
by
Verified Purchase
Recommended
Customer review from aquasana.com
Sep 26, 2022
3 stage filter System
Simple, just remove the old ones, install the new ones and battery.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Sep 22, 2022
Like your product
When it came to the time that our 3-stage filter need to be replaced, and we did not do timely our dog did not drink the water. But after we replaced the filter, out dog drinks it without hesitating. So again the product does make differences.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Sep 17, 2022
Great filtration for my vacation rental properties
Easy to install system as well as change filters. Filters come with small battery for system that powers a “beep” signal when filters need to be replaced. LOVE that it helps keep so many single use plastic water bottles out of environment. I’ve installed systems in my short term vacation rental properties and encourage guests to bring their own reusable bottles…. People love the mindfulness
by
Verified Purchase
Recommended
Customer review from aquasana.com
Sep 13, 2022
Okay, expensive
Water here is already good quality, so this is just a luxury
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Verified Purchase
Customer review from aquasana.com
Sep 5, 2022
Filter won't go back in place
I've enjoyed the product until yesterday when I attempted to change the filters. Two went back in place with no problem. The pre-filter housing, however, will not fit back in place and I am currently unable to use the fiter. I will be calling customer support regarding this issue.
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Verified Purchase
Customer review from aquasana.com
Jul 21, 2022
Great pure water
I have been using this filter system for years and it makes my water taste wonderful. Highly recommended with the caveat that the flow from the spout is rather limited.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Jul 20, 2022
Excellent
Easy to install. Great tasting water. Comfort knowing we have pure water.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Jul 18, 2022
Do not recomend
My 1st cartridge change something broke
On main body water leaking all over.
Customer support took care of me.
Sent new one i paid shipping.
Go to install could not get water to come
Out, removed reinstalled this thing for 2hrs.
Finally came up with putting water in cartridge holder pushing cartridge into top
It worked. Well next day flodded kitch.
Taking on and off messed up supply hose
Cut back all hoses reinstall no leaks
All works fine till last night.
No water coming out again.
My previous discontinued whirpool
I had for 15 years .never a problem till it wore out.
So research found aquasana easier to install, easier to change cartridges.
Will last forever since it dosnt work and you done turn it on
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Response from Support Team Jul 28, 2022
Hello,
Thank you for your review. We’re so sorry to hear your system experienced issues! For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits.
Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Verified Purchase
Customer review from aquasana.com
Jul 13, 2022
Long time waiting
Everything was OK, I know that I request normal shipping, but this take more days than I expected
by
Verified Purchase
Recommended
Customer review from aquasana.com
Jul 11, 2022
Replacing filters has caused a leak
We have had good success replacing filters in the past. My latest replacements have caused a slow leak which I can not remedy. The leak appears to be coming from under the large housing on top of the unit, on the left side of the Black pre-filter. I have checked all 'O'-rings...they appear OK. I have not over-tightened any fittings. Can you supply replacement 'O'-rings?
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Response from Support Team Jul 28, 2022
Hello,
Thank you for your review. Our team is more than happy to offer any replacement part needed for your system! Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options and process the order needed.
-Aquasana Customer Support
Verified Purchase
Recommended
Customer review from aquasana.com
Jul 7, 2022
Ummm...very frustrating
Ummm...it took a while to make it work. I had to replace all the rings and put tons (and I mean tons) of lube around the threat area so that it would stop leaking. Cause it was leaking quite a bit. Very frustrating
by
Response from Support Team Jul 28, 2022
Hello,
Thank you for your review. For any of our filters, should an issue occur and a replacement is needed, we do offer a One-Year Guarantee on our products. It is always our goal to provide quality, affordable products with health benefits.
Please contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We will take the next steps to discuss your warranty options.
-Aquasana Customer Support
Verified Purchase
Customer review from aquasana.com
Jul 7, 2022
Worked fine until filter replacement
We enjoyed the clean water, but when filter change time came, we were very unhappy that we invested in this product. The filters cannot be replaced because the design is poor. The filter casing all leaked upon replacement. The company sent us a new set of casings, but by that point we had disconnected the unit to be able to use the sink. If this happens every time, we will need to disconnect the whole unit while we await help from customer service and the replacement casements. Ridiculous. We will use the second set of filters up and then buy another system for water filtration.
by
Response from Support Team Jul 28, 2022
Hello,
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please give us a call, and we will work to provide a resolution soon. You may contact us directly at 866-662-6885, Monday thru Friday from 8 am-6 pm CST.
We look forward to hearing from you!
-Aquasana Customer Support
Customer review from aquasana.com
Jul 7, 2022
Still cloudy
The filters came with the house when I bought it. I’m glad we have it but wish it filtered even more, as we still have a ton of minerals that get through and make for cloudy water.
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Response from Support Team Jul 28, 2022
Hello,
Thank you for your review. The AQ-5300 has been tested and certified to NSF/ANSI Standards 42, 53 (includes P473), and 401 for the reduction of over 97% of chlorine and chloramines, 99% of lead, and 96% of PFOA/PFOS.
In addition, the filtration technology retains naturally occurring beneficial minerals found in water like calcium, potassium, and magnesium. If you have higher-than-average levels of calcium in your water, it will become visible.
-Aquasana Customer Support
Verified Purchase
Recommended
Customer review from aquasana.com
Jul 6, 2022
Works like a charm
These filters have worked perfectly for us. Flow is excellent. Installation was not difficult.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Jul 5, 2022
Like the product, not the marketing
The 3-stage filter does a good job, and I ma happy with it. What I don't like is the barrage of marketing emails and sales offers you send me. I can pretty well determine on my own when the filters will need to be replaced, so no more than one email every 6 months would be appreciated
by
Verified Purchase
Recommended
Customer review from aquasana.com
Jun 28, 2022
Outstanding addition to our Kitchen!
Love the new pre-filter sump that was received last week. There was a small chip in the existing sump which was causing a leak under our sink/counter, and this new one made a huge difference! Not only that, but we are very happy to have filtered water to drink again! Thank you!
by
Verified Purchase
Recommended
Customer review from aquasana.com
Jun 25, 2022
Excellent for the price.
Great value for the price and easy installation and filter change.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Jun 19, 2022
Pricey
It's nice not having to buy bottled water but these filters are still a bit pricy.
by
Response from Support Team Jul 29, 2022
Hello,
Thank you for your review. Kindly keep in mind that we offer our Water for Life Program which ships replacement filters directly to your home. You will also receive a 15% discount and free shipping.
https://www.aquasana.com/find-the-water-for-life-option-thats-right-for-you/
-Aquasana Customer Support
Verified Purchase
Recommended
Customer review from aquasana.com
Jun 1, 2022
It is good to drink quality water
We are enjoying our new water filtration system, the reverse osmosis. High marks on everything. My only disappointment is with the noise it makes when the tank refills up. I think it has to do with the water pressure in our building. I plan on following up with customer services. Otherwise, we are happy, and we now are drinking more water, which of course is good for our health.
by
Verified Purchase
Recommended
Customer review from aquasana.com
May 22, 2022
Replacement filters
I was concerned I would mess things up and have a big mess. The filters ended up being easy to install. Instructions were excellent!
by
Verified Purchase
Recommended
Customer review from aquasana.com
May 9, 2022
Good product - worth the rating.
I don't buy in to rating products often - or removing a star for minor inconveniences.
Though this product works great there are some frustrations on the manufacturer's website that could be solved to make this even better. The colour coding makes no sense. The product description vs the physical filter vs the colours on the actual sumps & hanging bracket aren't consistent and is frustrating. The size of the filters isn't easy to see either. There's no reason for this to be so confusing and obfuscated. A simpler design on the website and a CLEAR product description - along with some modern niceties such as "This doesn't match your previous orders, do you wish to continue?" prompting - would go a long way in making this a better overall experience. Thanks for making a product without involving the slave labour of many other overseas products of this genre.
by
Verified Purchase
Recommended
Customer review from aquasana.com
May 9, 2022
Sink top filtration system
Aquasana product is as advertised, good solid product, easy to install and filter replacement is a breeze. Works well and looks good.
by
Verified Purchase
Recommended
Customer review from aquasana.com
May 1, 2022
Impression of Aquasana
The filters are great, these were my first replacements. Did have an issue with the washer seal on one, used the seal off of the old one and it worked fine. Overall, still pleased with the product
by
Verified Purchase
Recommended
Customer review from aquasana.com
Apr 21, 2022
Reorder of aquasana filters
It was very convenient to order replacement filters on line. They arrived in a reasonable amount of time and I got them installed without a problem
by
Verified Purchase
Recommended
Customer review from aquasana.com
Apr 11, 2022
Overall impression of Aquasana products.
The filter is simple and straightforward ti install.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Apr 4, 2022
Easy Replacement
Filter kit came with everything I needed for an easy replacement of all three filter elements. After learning the process on the first filter, the remaining two were easy. Noticable improvement in water taste immediately.
by
Verified Purchase
Recommended
Customer review from aquasana.com
Mar 31, 2022
Very Good Customer Service
Bought new home and these filters were already installed. A few months later the beeper is going off and find out that its time to change the filters. You need to be careful replacing these to avoid damage, and crawling under the sink was a pain. Called customer service and they stayed with me the entire time and walked me thru the process and even helped fix some errors in the install. We enjoy having the filtered water available as local water is not the best. I singed up for the automatic delivery at a good savings.
Now that Ive done this once the next time should be easy.
Thanks for all the assistance.