Hi Liminal1, Your feedback is very much appreciated. We apologize for this inconvenience. Please note that reed is a natural, lightweight product, therefore, gaps between them are unavoidable. Reed fencing can enhance privacy but please keep in mind that it is not made to be a privacy fence. If you are looking for more privacy, please use more layers of reed to reach the look desired. Reed is an excellent, cost-efficient choice for temporary projects such as covering unattractive areas or using to decorate the landscape. Again, I'm sorry for your experience. In the future, please reach out to our customer service and we will be happy to assist you, we offer very friendly return and exchange policy.