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Customer Reviews for Brookside Ava Stone California King Upholstered Platform Bed with Slats

Internet #312316286

Model #BSCKSTUPPL

Store SKU #1005096547

  • Upholstered platform bed brings an elegant feel to your space
  • Platform bed frame with sturdy wood legs for optimal stability
  • Linen-inspired upholstered bed frame is durable and reliable

Customer Reviews

  • 4.1
    out of 100 reviews
  • 75% recommend this product
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Showing 1-30 of 100 reviews
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Really nice looking. Have to nail in slats which is...
Really nice looking. Have to nail in slats which is sort of a pain, but didn't take too long
by
This platform bed is very nice and great for the...
This platform bed is very nice and great for the price. It does take at least 2 people for assembly to ensure the slats line-up evenly as you need to nail them into the frame. I gave it 4 stars because it was a pain to attach the headboard (same brand) into the frame. Not all of the holes lined up so we secured the headboard to the frame as best we could but it could use some improvements.
by
Adjustable Bed
Can I use the frame on an adjustable bed Please let me know Thanks
by
    • Recommended
    We ordered this bed frame and a 10" foam mattress...
    We ordered this bed frame and a 10" foam mattress from Home Depot. We found that it was really easy to assemble and it is very comfortable. It took very little time to put it together. Directions were easy to follow. I would recommend both the bed and the 10" Foam Lucid mattress.
    by
    Really great bed! Bought two of these and they are...
    Really great bed! Bought two of these and they are fanastic.
    by
    It was easy to assemble and looks great...
    It was easy to assemble and looks great
    by
    Excellent platform bed. Easy to assemble....
    Excellent platform bed. Easy to assemble.
    by
    The bed arrived with dirty spots on fabric. Could not...
    The bed arrived with dirty spots on fabric. Could not get them clean also the headboard does not fit we had to adapt it and it was a pain
    by
    Response from Maven TeamJul 13, 2020
    Hi HomeDepotCustomer, this is Brookside.

    We are very sorry that this headboard arrived with dirty spots on the fabric. Did you contact us about this situation? Please know that we are always here to help.

    Could you tell us more about the condition of the packaging? All our products go through a quality inspection before they are sent out, but products can become dirty if the packaging is damaged while it is in transit.

    If you receive a dirty or damaged product, we are always glad to help you get a replacement or assist with a return. Please email us at: support@brooksidehomedesigns.com for fast, friendly assistance.

    Best,
    Brookside
    -Part of the Maven Family maven
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Picked it up curbside at store. Fit in my SUV....
    Picked it up curbside at store. Fit in my SUV. Easy to assemble. Looks great. Easy to make up the bed every morning.
    by
    • Verified Purchase
    Assembling it was pretty easy though had some trouble putting...
    Assembling it was pretty easy though had some trouble putting the slats. There is some extra space in between the bed frame and the mattress but besides all that it’s pretty great! Has a nice modern look.
    by
    1 found this review helpful
    Solid bed. High quality material. And looks good too!...
    Solid bed. High quality material. And looks good too!
    by
    • Verified Purchase
    Good price, easy set up. Hard to put on fitted sheet because sits inside platform but that would ...
    Good price, easy set up. Hard to put on fitted sheet because sits inside platform but that would be the case with any design like this.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    The bed is 2 inch longer than the mattress, which...
    The bed is 2 inch longer than the mattress, which means that there is a large open gap. One of the center support beam is broken after three days. Fortunately Home Depot has good return policy. The bed is already returned to store.
    by
    Response from Maven TeamJun 16, 2020
    Hi yi, this is Brookside.

    We are sorry that this bed frame is longer than the mattress and that one of the center support beams broke.

    While this bed frame is designed to be slightly larger than a standard mattress, this is to provide enough room to allow you to make the bed efficiently. Once you add the bedding, the gap should not be noticeable.

    Can you tell us more about how the center support leg broke? This bed frame is designed to be durable and it should not be breaking so easily with normal use.

    Seeing as this bed frame has been returned, is there anything that we can do to improve your experience? We value you as a customer and care about your satisfaction.

    Please email us at: support@brooksidehomedesigns.com if there is anything that we can do for you.

    Best,
    Brookside
    -Part of the Maven Family maven
    Slats ripped the fabric from both side frames as I tried to fit them in. Also, slats were difficu...
    Slats ripped the fabric from both side frames as I tried to fit them in. Also, slats were difficult to screw into the wood of the side frames.
    by
    Response from Maven TeamJun 18, 2020
    Hi Julirodri43, this is Brookside.

    We are sorry that the slats ripped the fabric and that they were difficult to screw into the frame.

    Could you tell us more about how the slats ripped the fabric and how the slats were secured to the frame? These slats should not cause damage to any part of the frame and they can be screwed in with a screwdriver or a power drill.

    Regardless, your satisfaction is important to us and we are always here to help. Reach out to us at: support@brooksidehomedesigns.com and we will work with you to find a solution.

    Best,
    Brookside
    -Part of the Maven Family maven
      Nice bed
      Nice bed
      by
      • Verified Purchase
      • Recommended
      Very nice, sturdy bed frame. Do be careful though if...
      Very nice, sturdy bed frame. Do be careful though if the bed is going on a surface that isn't carpet. I recommend putting grippers on all 4 corners and both support beams and you will be fine :) Very aesthetically pleasing too
      by
      This bed was super easy to build and it was...
      This bed was super easy to build and it was great for the price
      by
      • Verified Purchase
      It was easy and looks good...
      It was easy and looks good
      by
      • Verified Purchase
      Very easy to put together and it is very durable...
      Very easy to put together and it is very durable ! Great buy!
      by
      Easy to assemble. Exactly like the description. Good quality and...
      Easy to assemble. Exactly like the description. Good quality and affordable.
      by
      Heavy and sturdy - generally pleased with the quality and...
      Heavy and sturdy - generally pleased with the quality and the clean aestethic for the cost. The panel at the foot of the bed came with a 3 inch tear in the interior fabric, which was a bummer but it was too heavy for me to rationalize returning after we had brought it upstairs.
      by
      Response from Maven TeamJun 2, 2020
      Hi AlyssaB, this is Brookside.

      We are happy to hear that this bed frame is heavy and sturdy, but we are very sorry that it arrived with a tear in the fabric.

      Was there any damage to the packaging? All of our products go through a quality inspection, but damage can occur to the frame during the shipping process if the package is not handled with care.

      Please know that we are here to help, and we will make this right for you. Reach out to us at: support@brooksidehomedesigns.com for fast, friendly assistance. We value you as a customer and care about your satisfaction.

      Best,
      Brookside
      -Part of the Maven Family maven
      Good quality. Matches headboard perfectly....
      Good quality. Matches headboard perfectly.
      by
      Was easy to put together, attached to my headboard, sturdy...
      Was easy to put together, attached to my headboard, sturdy and beautiful. Very pleased with this purchase.
      by
      Easy to put together, very sturdy, beautiful fabric.
      Easy to put together, very sturdy, beautiful fabric.
      by
      • Recommended
      This is an amazing platform bed! It’s very sturdy -...
      This is an amazing platform bed! It’s very sturdy - easy to put together- and looks super expensive! We love our purchase! We got the matching headboard as well!! Our only con would be the wood slats that go across we’re kind of rough so some sharp slivers kept falling all over the floor and knocking our hands when assembling the bed. No big deal just wish they were a bit smoother. Definitely not worth knocking a star over!
      by
      Slats don't fit!
      Normally I do not post any negative reviews, but this bed situation is not acceptable. I purchase his bed through Home Depot for $250 only to realize that after assembling the entire thing the slats do not fit. I have tried to maneuver these in every certain way but they do not fit. Some of the slats are about 1/2 of an inch to an inch too wide for the bed. I called Home Depot to see if I might be able to switch out the slats only because I have already assembled the entire bed but my only option is to disassemble entire bed, return the bed in its entirety and reorder it on my own or fix the slats myself. I am very handy and will be fixing the slats myself. I should have only paid $100 with all the labor I am having to do. Also, the screw holes are non-existence and are needed to be manually made. I had to use a drill not just a screwdriver for this bed. I will either be returning this product and not purchasing again or I will fix the slats myself and never recommend this purchase to anyone. :( Thumbs down.
      by
      Response from Maven TeamJun 18, 2020
      Hi pili45, this is Brookside.

      We are very sorry that the slats are not fitting on this bed frame. Have you contacted us for assistance? Please know that we are always here to help with any problems that you run into.

      This bed frame is backed by a warranty against manufacturer defects and unnatural wear to the materials, which does include parts not fitting properly.

      Please contact us at: support@brooksidehomedesigns.com with your information and we will help you file a warranty claim or work with you to find another solution. We value you as a customer and care about your satisfaction.

      Best,
      Brookside
      -Part of the Maven Family maven
        1 found this review helpful
        It was easy to assemble, but I recommend two people to assemble it. It looks good and I am satisf...
        It was easy to assemble, but I recommend two people to assemble it. It looks good and I am satisfied with it.
        by
        • Recommended
        The bed was easy to put together and looks great....
        The bed was easy to put together and looks great.
        by
        Showing 1-30 of 100 reviews

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