Customer Reviews for Bruce Plano Oak Gunstock 3/4 in. Thick x 3-1/4 in. Wide x Varying Length Solid Hardwood Flooring (22 sqft / case)

Good afternoon. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. The milling issues, color variation, and other things that appear to be damaged are an acceptable part of this product line, as it is designed to give a rustic natural look. We recommend an overage amount of 10-15% with this flooring so you can cull out boards that don't look good and end up with a beautiful floor. I do apologize for any inconvenience. Have a great day.

Hello,

Thank you for taking the time to enter your comments, you input is a valuable part in helping us to provide better products. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, that create the warmth, beauty and originality of each hardwood floor. Our floors are packaged in varying lengths, and the packaging is completely random. Because of the random lengths and color variation of hardwood floors we always recommend installing form at least 3-4 cartons of flooring at a time. I do apologize for any inconvenience this has caused you. Have a great day.

Hi there, Thank you for taking the time to review our product.  We sincerely apologize, on behalf of AHF Products for the unhappy experience you have had with our product. We strive to provide you with the best possible product and service and when you feel that it fails to meet your expectations, it’s important for us to know. Our Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections however if you feel the issues are beyond the expectations of the flooring product, you can have a claim filed. The claim process is initiated by Home Depot. You can take your proof of purchase back to them, and they can file the claim on your behalf. Again, I apologize for the experience you had with our flooring.  If you would like to discuss this further, please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST. Have a wonderful day.

Hello,

Thank you for taking the time to post your review of our product. I am sorry for the issues you have experienced with this flooring product.

Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, which create the warmth, beauty and originality of each hardwood floor.

The Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.
 
If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase.  From this, the retailer would be able to identify your flooring product. 

Please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  

Once again, thank you for contacting AHF Products.