Customer Reviews for Bruce Plano Oak Gunstock 3/4 in. Thick x 3-1/4 in. Wide x Varying Length Solid Hardwood Flooring (22 sqft / case)

Dear Valued Customer,
Thank you for taking the time to enter your comments about our flooring product. We apologize for the inconvenience you have experienced with your flooring. The Plano Collection is part of Bruce's Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. Again, we apologize for the inconvenience and hope this information is helpful. Have a great day.

Good Morning,
Thank you for taking the time to enter your comments about our flooring product. We apologize for the inconvenience you have experienced with the color matching of your flooring. Color variations in hardwood flooring are a natural occurrence due to species, age, characteristics of the wood and exposure to light. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring. Differences between the pictures on our website and the actual product could vary due to variations in computer color displays and monitor settings. For these reasons, we highly recommend obtaining a sample of the flooring you think matches your flooring, so that you can take it home and compare. Again, we apologize for the inconvenience and hope this information is helpful. Have a great day.

Good morning Don,
We apologize for the inconvenience; it is our aim to provide quality products and services to our customers and to meet your expectations. If you believe there is a problem with the floor itself, you can begin an investigation to determine what is causing the issue. To do this, please return to your local Home Depot with your proof of purchase as we do not have individual representatives here to inspect your floor. The retailers are trained and authorized to inspect our floors for us. You will need your sales receipt as it serves as your proof of purchase. If the problem is a warranted issue, the retailer will submit a claim form to Armstrong. Once again we are truly sorry for this experience.

Good afternoon. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections, so it will have a higher waste factor. A 1/3 loss would not be considered to be acceptable even with the milling specs for this flooring. In this situation we would have recommended you have the store file a warranty claim on the bad flooring rather than just having you purchase additional flooring. Again I do apologize for any inconvenience.

Good Morning,
Thank you for taking the time to post a review of our flooring product. It is our aim to provide quality products and to meet your expectations. We are very sorry that this flooring was not up to expectations. This floor is part of the Plano collection which is part of Bruce’s Natural Grade category. This collection will feature a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. Again, we apologize for the inconvenience and hope this information is helpful. Have a great day.

Good afternoon Bob. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. The milling issues, color variation, and other things that appear to be damaged are an acceptable part of this product line, as it is designed to give a rustic natural look. I do apologize for any inconvenience. Have a great day.

Good afternoon. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. With this flooring we recommend an overage of 10-15% to allow you to be selective of what is installed and give you a great looking floor. I do apologize for any inconvenience. Have a great day.

Good afternoon. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. Our typical recommendation when purchasing a Natural Grade floor is to consider 10 - 15% overage to allow you to be more selective as to which pieces get installed. Again I do apologize for any inconvenience. Have a great day.