Customer Reviews for Bruce Plano Oak Gunstock 3/4 in. Thick x 3-1/4 in. Wide x Varying Length Solid Hardwood Flooring (22 sqft / case)

Good afternoon Gary. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. Obviously cracked and split planks would not be something we would consider to be acceptable in any product line, as they are uninstallable. Our recommendation would have been to return the flooring so that a warranty claim could be filed. I do apologize for any inconvenience. Have a great day.

Good Morning. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. The milling issues, color variation, and other things that appear to be damaged are an acceptable part of this product line, as it is designed to give a rustic natural look. I do apologize for any inconvenience. Have a great day.

Good Morning Arthur. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not up to expectations. This floor is part of the Plano collection. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. The milling issues, color variation, and other things that appear to be damaged are an acceptable part of this product line, as it is designed to give a rustic natural look. You will have a higher than average waste when installing this flooring. I do apologize for any inconvenience. Have a great day.

Good Morning. Thank you for taking the time to post a review of our product. Your feedback is very important to us. I am sorry you were not satisfied with this flooring. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, that create the warmth, beauty and originality of each hardwood floor. The color variations and milling imperfections that are common in this line are acceptable in the production of this floor. They give the floor more of a natural look. Again I am sorry you weren't happy with this floor. Have a great day.

Good Morning,

Thank you for taking the time to post your review. I apologize for any inconvenience you encountered with this floor. The Plano Collection is part of Bruce’s Natural Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. We recommend purchasing at least a 10% or more overage when installing this floor. Again I do apologize for any inconvenience. Have a great day.

Hi RCT,
Thank you very much for taking the time to enter your comments. Your input is vitally important and we always want expectations to be met. The Plano collection features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. We are sorry to hear that you had a difficult time installing the material and would welcome the opportunity to review this further with you. If you would like to discuss ways for us to provide additional assistance for you, please call our Customer Relations & Technical Services at 800-233-3823, Monday through Friday from 9 a.m. to 4:30 p.m., EST.