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Customer Reviews for American Standard Cadet 3 Toilet Trip Lever in Satin Nickel

Internet #100657339

Model #738903-2950A

Store SKU #1000313699

  • Sleek design for a decorative touch
  • Compatible with Cadet 3 toilets
  • Includes mounting hardware for easy installation

Customer Reviews

  • 3.7
    out of 28 reviews
  • 55% recommend this product
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Showing 1-28 of 28 reviews
This product is advertised as "Made from premium quality brass for long-term use" and "Compatible...
This product is advertised as "Made from premium quality brass for long-term use" and "Compatible with Cadet 3 toilets". First, it is 100% made-in-China plastic. If there is any brass in this lever at all it would have to be a component of the paint used to make the plastic appear to be satin nickel. Secondly, it is not the same part that came with my Cadet 3 toilet nor does it work in my Cadet 3 toilet. It is several inches too short. When you hook the flapper valve chain to the lever the flapper valve cannot close so the tank cannot fill. I returned this item. Then I contacted American Standard, explained the problem to them and they shipped me the same incorrect part.
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Response from AmericanStandardBrandsSep 9, 2020
I'm sorry to see you aren't completely satisfied with your American Standard Cadet trip lever. We will work with the Home Depot digital team to have the information corrected.. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Your American Standard Consumer Connection Team. AmericanStandard
  • Verified Purchase
Lever differed from original
The inside lever was not the same length as original specified for Cadet 3. Also, it was plastic vs. metal which may affect durability. Suspect this product is out-sourced with little quality control.
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Response from Consumer ConnectionMay 29, 2024
Hello Smiles, Thank you for reaching out to American Standard. I’m sorry to hear that you have reservations about your new 738903 trip lever. I know that situation can be concerning. If you have any questions, please reach out to us using the Contact Us form or Chat option on our website, and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team (americanstandard-us.com/contact-us)
  • Verified Purchase
Handle isn’t the quality I thought it would be
This is lever is plastic, the rod that goes into the tank is too. Maybe someone would like the light thin quality, I don’t. Nice they offer the finish color . Wish it had a sturdy metal and straight line design handle I should have read the description better before I ordered. Remodeling the bathroom and haven’t installed the toilet yet, now I’m worried about the toilet quality.
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  • Verified Purchase
Glad I could find it
Installed easily and works like it's supposed to!!
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  • Verified Purchase
Flush lever
Its 100% plastic and will fail again. Also I called and gave the model number from the tank and ordered what they gave me. I'd say it is at least an inch short and there is no slack from chain to flapper. I feel its a wee bit tight. Tight enough to pull at an angle and over time cause the flapper to leak. We will see.
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  • Verified Purchase
This lever doesn't flush as easily as the one that...
This lever doesn't flush as easily as the one that the toilet came with. The arm is much shorter and you have to hold the lever down with a lot of force for a very long time to get it to flush. It is, however, great to not have to lift the lid to flush the toilet anymore.
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Response from AmericanStandardBrandsJul 7, 2022
drjo,
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. We will be happy to assist you in getting your issue resolved. Sincerely, your American Standard Consumer Connection Team AmericanStandard
  • Verified Purchase
Cadet 3
One month, so far ok, flushes everything good, very quiet, plastic seat comes with it, but i prefer a wood seat
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  • Verified Purchase
The lever was a bit shorter than the original, but...
The lever was a bit shorter than the original, but was able to make it work.
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  • Verified Purchase
Exactly what I asked for...
Exactly what I asked for
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  • Verified Purchase
Hard to see product online got the wrong one surprised...
Hard to see product online got the wrong one surprised it wasn’t available in the store
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
I will save money with my new Cadet 3 toilet.
I am very happy with the (2) Cadet 3 that I installed, it also will reduce my water usage.
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  • Verified Purchase
Great Buy!
Love the flush ! So quick and clean. Fits right neatly into the area.
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  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Easy to install and does exactly what it is designed to do.
Easy to install and does exactly what it is designed to do.
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  • Verified Purchase
  • Recommended
perfect!...
perfect!
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  • Verified Purchase
exact replacement
exact replacement
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  • Verified Purchase
  • Recommended
Cadet Left Hand Toilet trip Lever works great! Just as all of my American Standard products does! Thank you for making quality products and standing behind them!
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    • Recommended
    Too short
    I have Cadet 3 toilet 4021N. I ordered this lever (738903-2950A). This lever is a lot shorter than the original. I installed it and the geometry was wrong. It pulled the flapper outward instead of up. Also did not lift it high enough; had to hold the flusher down the whole time it flushed. Luckily, I got an old stock original lever (YOU NEED 7381145-0020A. THIS IS THE STOCK "LONG" LEVER)
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    Response from AmericanStandardBrandsAug 23, 2018
    HdCustomer, thank you for your review. We apologize for the inconvenience that you experienced. There are two different trip levers depending on the year of manufacture. If you have any questions or concerns please contact us directly through the American Standard website "Contact Us" located at the bottom of our home page so we can assist you. Sincerely, American Standard Tech Team AmericanStandard
      5 found this review helpful
      Too much money for all plastic BUT, it operates better...
      Too much money for all plastic BUT, it operates better than the nickel replacement the plumber installed. Looks better too.
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      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      The handle itself is ok, the finish is great, but the fit is a disappointment from American Std a...
      The handle itself is ok, the finish is great, but the fit is a disappointment from American Std as a replacement for their own toilet. This lever, as other reviews state, is way too short for the Cadet 3 tank. And it is nowhere close to the original chrome lever that comes with the toilet. Why can't they sell the same fit original chrome handle in satin??......or even better, make the different finish handles interchangeable on the lever! duh!!
      by
        The lever arm is about an inch shorter than the original one. This is enough of a difference tha...
        The lever arm is about an inch shorter than the original one. This is enough of a difference that I could not adjust it to flush properly. I would have tried to swap out the parts but it is not obvious you can do this without breaking it.
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        Response from AmericanStandardBrandsJan 16, 2018
        We are very sorry to hear about your experience with the Cadet 3 Trip Lever and any inconvenience it may have caused. Your review is very important to us. Please contact our Customer Care Tech Team at your earliest convenience 1-800-442-1902 M-F 8:00am-8:00pm and Sat 10:00am-4:00pm EST and a representative will do their best to help you resolve the issue.

        Sincerely, American Standard Customer Care Tech Team AmericanStandard
        • Verified Purchase
        Was semi-easy to install. Just had to make a minor...
        Was semi-easy to install. Just had to make a minor adjustment in the length of the stopper chain.
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        • Verified Purchase
        I bought this lever specifically for the Cadet 3. It was not the right lever, as the arm that hol...
        I bought this lever specifically for the Cadet 3. It was not the right lever, as the arm that holds the chain was much to short. Don't buy it, it is not what you are looking for.
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        Response from AmericanStandardBrandsMay 31, 2017
        Thank you for your review as it is very important to us, we are very sorry for the negative experience and the inconvenience this has caused you. Please contact us directly at 1-800-442-1902 and ask to speak with a Team Leader and mention the title of this review, so that we can help get this issue resolved and restore your faith in our products.
        Sincerely American Standard Brands. AmericanStandard
        • Verified Purchase
        3 found this review helpful
        perfect finish to match faucet and shower arm.
        perfect finish to match faucet and shower arm.
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        • Verified Purchase
        • Recommended
        Is Just the Right Finish.
        Easily changed up the look of my toilet with this lever.
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        • DIY
        • Verified Purchase
        • Recommended
        It works
        The actual trip lever is shorter than the original in my Cadet 3 toilet, but with an addition of a small ring it was long enough to work. I needed to change to Satin Nickel to match the other fixtures in my bath so it filled the bill perfectly.
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        • DIY
        • Recommended
        Showing 1-28 of 28 reviews