Customer Reviews for Cafe 22.2 cu. ft. Smart French Door Refrigerator with Keurig K-Cup in Stainless Steel, Counter Depth ENERGY STAR

Hi there – We regret to hear that you’re not completely satisfied with this refrigerator door handle. We understand how disappointing it is to have a product that does not meet your expectations. We strive to provide quality products and we will share your valuable feedback with our team so we can consider this when making updates. Thank you for bringing this matter to our attention and for choosing Café Appliances for your home. Please reach back out if you have additional questions. -Kacie@Cafe

Hi! We appreciate you providing us with your valuable feedback. This is such a beautiful refrigerator model with many great features that we are happy to hear you are loving. Thank you for choosing Cafe Appliances for your home, and we hope you enjoy your new refrigerator for many years to come! - Adrian@Cafe

Hello there! Thank you so much for sharing your experience with us. At Café Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. With this said, we would like to apologize for any inconvenience this refrigerator has given you. We highly recommend reaching out to us on social media, where we’ll be happy to investigate this situation further. We hope that this helps, and we look forward to hearing from you. Have a wonderful day – Matthew@Café

Good day,

We appreciate you reviewing this beautiful refrigerator. It's great to hear that you're enjoying it so far and hope you've tried out all the functions. Our apologies for the loud noise. We'll make sure to pass this to the development team. Let us know if there's anything you need. Thanks for choosing Cafe! Mike@Cafe

Hey,

We appreciate you sharing your review with us. Our deepest apologies to hear that your refrigerator is not making ice. It's understandable how upsetting that is to deal with. Please take a look at some helpful troubleshooting tips below to help resolve this.


Make Sure Icemaker Is Turned On:
Some models have the icemaker control on the refrigerator control panel, while others have an On/Off switch on the icemaker. Check your Owner's Manual for instructions.


On models with the LCD touch screen, touch Settings (top right corner of the screen), touch the right arrow until you see the words Ice Maker. This will show the words On or Off. To change the status of the icemaker, touch Ice Maker until the desired setting is displayed.

Check Temperature Settings:
For optimal ice production, temperature settings should be 0°F for Freezer and 37°F for Fresh Food. Try adjusting temperature settings to colder settings by one degree every 24 hours.
Keep door closed.


Check Water Filter:

Pockets of air in the system may affect ice production. After water filter is installed properly, run two gallons of water through water dispenser to remove air from the system. If no filter is installed, a filter bypass plug must be installed.


Check Icemaker Paddle Arm:

Clumped ice or ice clusters in the ice bin can prevent the icemaker's paddle arm under the icemaker from working properly. See Owner's Manual for instructions on cleaning the ice bin.

Check Water Supply Connection:

Make sure a cold water supply is connected at the rear of the refrigerator by copper or SmartConnect tubing.

If these tips aren't helpful, service may be required. You can schedule an appointment by calling 1-800-432-2737. Let us know if you have any questions. Mike@Cafe

Hey there,

Thank you so much for taking the time to write a review on your refrigerator. We're deeply sorry to hear that your refrigerator is unbearably loud. This is not something we want our customers to experience. If you haven't done so, you can schedule a technician to look at your refrigerator by calling 800-432-2737. Let us know if you have any other issues. Mike@Cafe

Hello- We are so sorry to hear you've had these issues with your refrigerator. This is not the ownership experience we want for you. Please reach out to us directly via a private message on Social Media and include your model and serial number, address, email and phone number and we will be happy to look into this for you. Thank you! Joyce@Cafe

Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@Cafe

We regret to hear that your refrigerator's freezer has frost on the ice maker. We'd love to help you have a better experience! To resolve this issue, remove any visible frost build-up with a dry towel. Check to ensure the doors close properly, and check the door gasket. Ensure the doors are aligned. If the doors are uneven, refer to your Installation Instructions. Also, make sure the refrigerator is leveled properly. If this does not resolve the issue, service may be needed. You can schedule service by calling 1-800-432-2737. We're always here if you need anything. Take care, Shayla@Café

We hate to hear you’ve had this poor experience and assure you it’s never what we expect for you. We can only imagine your disappointment. Please reach out to us via social media (Twitter, Instagram, or Facebook) so that we may take a closer look into this. We hope to hear from you soon. -Gina@Café

Hi - We're terribly sorry to hear you've had this experience with your refrigerator. We understand how disappointing this must be. It is so frustrating when a product needs to be serviced. We want to help. Please reach out to us via social media or our GE Appliances website so we can gather some additional information. We look forward to assisting you soon. Kind regards. -Kacie@Cafe

Greetings,

We appreciate you sharing your thoughts with us. It's understandable that sometimes less can be more. Your concerns about the ice maker have been noted. This unit will make approximately 4.5 lbs. or 130 cubes per day. This is also the amount of ice the bin holds. Ice production is dependent on freezer temperatures which are affected by the temperature control settings. The settings should be 5 and 5 on models with knobs, 0 and 37 for models with electronic controls and 26 cubic feet Bottom-Freezer refrigerator model settings are –2 and 38. Door openings and food load affect ice production.

More food in the freezer will keep the temperatures more stable which will help the icemaker perform more efficiently. The frozen packages act as insulators to keep the cold air in. We recommend that the freezer be kept three-fourths full for optimal operation. If necessary, use plastic jugs filled two-thirds with water to increase the freezer load to three-fourths of its volume. We do hope this information helps. Let us know if you need anything. Mike@Cafe

Hi there, thanks for taking the time to write about your fridge. Sorry to hear that you're not totally pleased with your fridge. We'd like to help as best we can. If you're finding that your ice is dispensing slowly, take a look at an article on our website titled REFRIGERATOR - SLOW ICE PRODUCTION to see if it helps. Also, on bottom-mount refrigerators with a freezer drawer, it's normal for the drawer to seem loose or to wiggle while being opened or closed. The play in the freezer drawer helps provide a good door seal and proper air flow. We do hope this helps. If you've got other questions or concerns, know that you're always free to reach out. Best wishes. -Michael@Cafe

Hi,

We appreciate you sharing your review with us. Our apologies to hear you had a small issue, but we're glad to know it was handled quickly. We're happy to hear you love the spacing and lighting! Your support means a lot to us. Keep in touch! Mike@Cafe

Hi there, thanks for taking the time to leave a review for your fridge. So sorry to hear about the red light not turning off, we're sure that'd be frustrating to say the least. Once hot water is dispensed, this light should turn off on its own. If it's not turning off, we're glad to hear that you've reached out to our service team for further assistance. We're confident that our team will get your unit working as it should as quickly as they're able. If you have other questions or concerns know that you're always free to reach out. All the best. -Michael@Cafe