We purchased new appliances 3.5 years ago. All GE cafe line and boy do I regret it! Our fridge has been replaced already, dish washer replaced already, and now our microwave will not work. It turns constantly when plugged in and doesn’t heat food. These appliances cost way too much money for all the replacements needed in such a short time.
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Response from Cafe_AppliancesAug 28, 2024
We're sorry to hear that your microwave stopped working. If the microwave shuts down during a cooking cycle and appears to have no power, check the circuit breaker or fuse in your home. For more information, we recommend taking a look at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18780
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Customer review from cafeappliances.com
Mar 29, 2024
Love!
Love it…may be a 5 but have not used all the features.
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Response from Hotpoint_AppliancesApr 4, 2024
We’re thrilled that you’ve been impressed by your gorgeous new microwave; the wonderful white finish looks absolutely fabulous in any kitchen, and we’re excited for you to try its many fantastic features. We love being able to get gourmet results with Scant-to-Cook technology, and you get unmatched convenience when connecting this model through our SmartHQ app.
Recommended
Customer review from cafeappliances.com
Mar 24, 2024
Best microwave ever!
Best products ever made! Love the matte black color, and performance
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Response from Cafe_AppliancesMar 29, 2024
We're excited to hear that you are happy with the color/appearance of your new Cafe microwave, as well as the performance. As we continue to make improvements to future models, your comments are extremely important to us.
Recommended
Customer review from cafeappliances.com
Feb 22, 2024
Great features and easy to understand panel
Quite efficient and easy to use
Good service easy to understand and operate well
Fashion design
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Recommended
Customer review from cafeappliances.com
Dec 29, 2023
Cooking beyond the basic microwave
Great microwave. Easy to use. Plenty of options. Can’t wait to try the convection baking roasting
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Recommended
Customer review from cafeappliances.com
Nov 12, 2023
Quality
The stainless interior makes for easy cleaning and the functionality is simply and intuitive. The materials just seem to be of a higher grade.
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Recommended
Customer review from cafeappliances.com
May 6, 2023
Variety of cooking
Love the Cafe Microwave! I appreciate the ease of use and also adding to baking space in the home!
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Response from CafeAppliancesMay 10, 2023
Hello there,
We’re thrilled that you’ve been impressed by your beautiful new microwave; the stylish stainless-steel finish looks fabulous in your kitchen, and we’re happy that you’ve been enjoying the ease of use. The ability to cook with convection in a microwave is certainly game-changing, and the scan-to-cook technology makes it easy to prepare a huge variety of microwave meals. We truly appreciate you making Café Appliances part of your home and please know we are here should you need any assistance. -MichaelB@Café
Customer review from cafeappliances.com
Mar 1, 2023
Expensive, Not Impressed
Microwave has lots of features most of which I’ll never use. Also the machine will occasionally start beeping uncontrollably and can only be shut off at the breaker. Not impressed with the quality especially given how expensive it was.
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Response from CafeAppliancesMar 6, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new microwave. We know it’s frustrating when any appliance doesn’t meet your expectations, but it’s even worse when it’s something that sees a lot of use like a microwave. We also apologize that you are experiencing unexplained beeping from your microwave; we recommend taking advantage of your warranty and having this issue diagnosed by one of our technicians. You can schedule an appointment by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards -MichaelB@Café
Customer review from cafeappliances.com
Jan 6, 2023
Absolutely gorgeous machine
The brand is beautiful and top notch !!! Go for the matte black !!!
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Recommended
Customer review from cafeappliances.com
Nov 30, 2022
Quit working in 26 month
It was a good microwave! Until it quit working in the 26 months of ordering it.
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Response from Cafe AppliancesDec 2, 2022
Hi there,
Thanks for taking the time to write about your microwave. We hate to hear about it malfunctioning, especially since you mentioned that it was working well for you before. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks again for your ongoing patience.
All the best,
Michael@Cafe
Customer review from cafeappliances.com
Oct 27, 2022
Makes life easier
Let me tell you the ability to heat food when you are minutes away and have it heated due to wifi connectivity is amazing.
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Recommended
Customer review from cafeappliances.com
Oct 20, 2022
Great functionality
I love the dimensions. It’s not big taking up all kinds of space yet a convention oven
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Recommended
Customer review from cafeappliances.com
Jul 23, 2022
Dream kitchen in 22
I am obsessed with my new cafe French door convection oven & microwave good choice my kitchen is beautiful and very functional now
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Recommended
Customer review from cafeappliances.com
Jun 3, 2022
Poor quality - Stopped working after 2 1/2 years
Microwave was minimally and stopped working after 2 1/2 years. More than once we’ve had less expensive microwaves last much longer that we passed on to our sons. Looking good on the outside, means nothing when cheap junk is on the inside.
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Response from Cafe_AppliancesJun 7, 2022
Oh no! We’re terribly sorry your microwave stopped working so shortly after purchase. This certainly isn’t the experience we expect for you and can understand your disappointment. An agent will be in touch via email to request some additional details. Please respond at your earliest convenience. -Gina@Café
Customer review from cafeappliances.com
May 26, 2022
It’s not working after 10 months
It’s not working after 10 months
It came with our new house
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Response from Cafe AppliancesMay 27, 2022
Hello there, thank you for reaching out with this review. We are very disappointed to hear that you are having issues with your microwave so soon in its lifespan, and we are so sorry for the inconvenience this has caused for you.
If you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there is anything we can do to assist you in the future. -Elliot@Cafe
Customer review from cafeappliances.com
Jan 31, 2022
Love it
Awesome features and goes great with the GE Café appliances
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Recommended
Customer review from cafeappliances.com
Jan 15, 2022
Features
Has good selection of cooking options. Disappointed with the finish - the control panels is hard to push - requires more pressure than expected - also the chrome around the bottom is not well secured as seen in the picture -
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Response from Cafe AppliancesJan 18, 2022
Hi there,
Thanks for taking the time to write about your microwave. We appreciate hearing what you've got to say about your model as this is how we improve for the future. If parts of your unit are not secure, as you've shown in the picture here, we'd recommend reaching out to our service team for further help. They can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this is helpful for you.
All the best,
Michael@Cafe
Customer review from cafeappliances.com
Dec 22, 2021
Nice look but cheap cover plate
We were really looking forward to Cafe appliances for an elevated look in our brand new kitchen. The stainless finish of the microwave looks nice, but beware of actually using it. The cover for the buttons comes in with a sticker on the lower left corner which leaves residue. The cover is a cheap plastic and easily scratches from a short thumb nail. Now we have a brand new appliance with ugly scratches at the bottom. Had the sticker been placed on glass or metal there wouldn't have been an issue removing the residue. If you're looking for an microwave that will continue to look great overtime, this is not it.
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Response from Cafe_AppliancesDec 29, 2021
Hi - Thanks for writing a review. We're disappointed to hear that your microwave's control panel has residue and scratches on it. We can totally understand how frustrating this must be and we apologize. To ensure no damage is done to the finish of the microwave, the safest way to remove the adhesive from packaging is an application of a household liquid dishwashing detergent. Apply with a soft cloth and allow to soak.
We hope that this helps. We're always here to assist if any additional questions or concerns come up. Thanks again. -Mikayla@Cafe
Customer review from cafeappliances.com
Nov 4, 2021
LOVE our new smart microwave!
My husband and I recently started remodeling our dream home and knew we wanted to splurge on the appliances. I am an interior designer and knew right away I wanted something unique and I am so happy we went with the Cafe appliances in the Matte Black with Bronze Hardware. Our kitchen is not only stylish but these appliances work so well and feel very luxury even in our small urban home. I especially love all the unique smart features with the microwave. Once our new cabinets arrive we will have it built in which I know will give it an even higher-end look. Would highly recommend!
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Recommended
Customer review from cafeappliances.com
Aug 18, 2021
Love the oven feature the best
I love that I can bake and it does not heat the house up like using a oven range and my cakes come out better and bake quicker
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Recommended
Customer review from cafeappliances.com
Jun 25, 2021
Very happy with Cafe Microwave/ Convection Oven
I am very happy with the way my microwave/convection oven works. I placed it in a new kitchen and it sits in a wall and I bought the auxiliary casing for around it and it looks wonderful. I highly recommend it to anybody looking for this type of unit you'll be very impressed with the way it looks and the way it works. I have no problem seeing all the numbers nor any anything else on the keyboard. It Cooks up very nicely and this is my first experience with a convection microwave oven.
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Recommended
Customer review from cafeappliances.com
Jun 16, 2021
Love not having a microwave above the oven.
Love not having a microwave above the oven. We decided to split the oven and microwave in our remodel. The microwave has been easy to use. It has a large capacity for cooking. I am still learning how to use the convection bake and roasting features.
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Recommended
Customer review from cafeappliances.com
Apr 27, 2021
Disappointed
I just received my new Cafe microwave in matte white to match the coordinating wine refrigerator. Aesthetically, it is very attractive. In practicality, it is greatly lacking. The lower power level makes a cooking the simplest of things more challenging. It more than 3 minutes for a bag of popcorn, which still left many. kernels unpopped. The programmed popcorn setting left many, many uncooked kernels. The black background of the control panel with very small white wording is extremely difficult to read. We have to use a flashlight to read the selections. It is not backlit, so in our fairly dim space, it is inordinately difficult to hit the correct buttons. There are many control options, which does require a person to look closely at the buttons. Additionally, the door is sagging on the hinge side, making the microwave look askew. The interior light is quite dim compared to microwaves I have owned in the past. I expected so much more from this high-end, high-priced microwave in the new glamorous Cafe line. I am attempting to obtain a return authorization number before seven day cut-off point.
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Response from Cafe AppliancesMay 5, 2021
Hi there, we're very sorry to see that you're unhappy with your new microwave. We can understand why you're frustrated so we'll be sure to pass your comments along to our team for further consideration.
We're wishing you the best and we appreciate the honest feedback.
Guy@Cafe
Customer review from cafeappliances.com
Apr 13, 2021
Love it's versatility
I bought it 3 months ago and fell in love with all that it can do! Really enjoy the warming feature.
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Recommended
Customer review from cafeappliances.com
Nov 11, 2020
Fun Little Convection Microwave
We purchased this microwave to install in an island and it has worked extremely well. Haven't had time to explore the scan to cook option but my kids are highly anticipating the day that they can scan a bar code and put items in the microwave to cook perfectly
So far for a 1,000 watt microwave it certainly does the trick. Upper broiler is really nice and would definitely recommend or purchase again.
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Recommended
Customer review from cafeappliances.com
Nov 6, 2020
So many features!
Love this microwave! It’s quiet and super easy to use. I haven’t even had the chance to try it’s non-microwave features yet. But can’t wait. And the matte white is beautiful
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Recommended
Customer review from cafeappliances.com
Oct 28, 2020
Great microwave!
I bought this microwave to fit in an existing space.
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Recommended
Customer review from cafeappliances.com
Dec 21, 2019
Cleaning???
This is what was chosen for us in our new house by the builder. It is placed right above our wall oven, making it look complete. This model cooks perfectly. Love the convection cooking. My complaint is cleaning the inside. I have found that using mild detergent does NOT take the cooked on debris, so it looks dirty inside...sigh. This is a countertop microwave. The installers have it looking like a wall unit. A bit small, but fits our needs.
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Recommended
Customer review from cafeappliances.com
Sep 12, 2019
AMAZING
I have this furniture for one year and it’s amazing
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Recommended
Customer review from cafeappliances.com
Sep 10, 2024
Broken
Disappointed that it stopped heating and the turntable stopped working. Sounds like similar problems to other units reviewed below.
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Response from Cafe_AppliancesSep 11, 2024
Thank you for sharing your experience with your Café microwave. While we regret to hear about the difficulty you're having, we are pleased to see you have scheduled a service appointment with our highly trained service team. We are confident they can help.
Customer review from cafeappliances.com
Showing 1-30 of 374 reviews
Complete Your Kitchen
This Microwave
This Microwave
Cafe 1.5 cu. ft. Smart Countertop Convection Microwave with Sensor Cooking in Matte White, Fingerprint Resistant