NoStars, thank you for contacting us. The recent surge in home improvement spending has created an unprecedented demand for Clopay garage doors. This increased demand combined with other factors related to Covid-19 have now impacted overall lead times. We are sorry you are missing parts, Clopay makes every effort to ensure our orders are shipped with all necessary parts. Please contact us at reviews@clopay.com to discuss any items you believe may be missing. Thank you! The Clopay Team