Hi JONATHAN- We are so sorry to hear that you haven't been satisfied with your electric knife! Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference transaction number 505121054. If you email us, please use the subject line ‘Cuisinart Review’.
Cuisinart Consumer Care Team