We regret to hear that the TileLab Grout & Tile Sealer did not perform to your satisfaction. The Tile & Grout Sealer is recommended for porous tile and stone such as Saltillo, terra-cotta, brick, slate, sandstone etc.. If the excess sealer is not wiped completely dry off the surface of the grout and porcelain tile with a clean, dry cotton or microfiber towel, you will see a haze or a film left on the surface. To remove the residue left on the tile we would recommend using Aqua Mix NanoScrub with a white nylon scrub pad. If you need further assistance, feel free to contact CUSTOM’s technical services representatives at 800.272.8786 to speak to one of our experts.