Thank you for posting your feedback. We're sorry to see your low star review on the DAP Plastic Wood Latex Wood Filler (Squeeze Tube). Given that the packaging did not perform as designed, the product may returned to the point of purchase (DAP will issue a credit to the retailer for the returned item) or alternately, the product (with proof of purchase) can be returned directly to DAP for a refund of your purchase price. DAP Global Inc., Attn: TCSV, 2400 Boston Street, Suite #200, Baltimore, MD 21224. Should you have any additional questions or require further assistance, please free to contact DAP’s Technical Customer Service Department at 888-327-8477.