Thank you for posting your feedback on DAP Plastic Wood All-Purpose Latex Wood Filler. Based on your description of the product's texture, it would appear that you likely purchased material that was aged/beyond its normal shelf life (newly purchased product may not necessarily be of recent manufacture). If you should encounter product that was sold in unusable condition, the product should be returned to the point of purchase (DAP will issue a credit to the retailer for the returned item) or alternately, the product (with proof of purchase) can be returned directly to DAP for a refund of your purchase price. DAP Global Inc., Attn: TCSV, 2400 Boston Street, Suite #200, Baltimore, MD 21224. Should you have any additional questions or require further assistance, please feel free to contact DAP’s Technical Customer Service Department at 888-327-8477.