Customer Reviews for DAP Silicone Max 10.1 oz. Gray Premium Window, Door, and Siding Silicone Sealant (12-Pack)

Thank you for posting your feedback. We're sorry to see your low star review. We are not clear as to your commentary, as you appear to be describing another/different product/formula than DAP Silicone Max. At your convenience, please contact DAP’s Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you, when calling in, please have the product package available, as we will need to collect production information from it.

Thank you for posting your feedback. We're sorry to see your low star review on DAP Silicone Max. Silicone chemistry has a wide temperature application range, however, unlike many other chemistries, silicone requires moisture to cure, application under low humidity conditions can lead to slow performance development. Likewise, aged product will typically cure at a significantly slower rate. Based on your commentary indicating: “The next tube was leaking caulk inside the tube and leaked about 1/3 of the tube before I discovered the issue.”, this would appear to signal that the inner foil seal inside the base of the nozzle was not punctured. As indicated on the product package label: "2. Cut nozzle at a 45º angle to desired bead size. 3. Puncture inner foil seal. 4. Load cartridge into caulk gun.” Failure to puncture the inner foil seal will not permit the product the flow from the application tip as intended. At your convenience, please contact DAP's Technical Customer Service Department at 888-327-8477 so that we can obtain some additional information from you. When calling, please be sure to have the packages (cartridges) available, as we will need to verify the production code in order to determine the date of manufacture.

We're sorry to see your low star review. Because you did not provide any details regarding your experience in this review or the specific reason that you were not satisfied with the product, it is difficult to provide you with a proper reply or any product usage guidance. As you have already contacted DAP Technical Customer Service and appear to have been provided guidance on how to proceed, we will process you refund request accordingly. Should you require further assistance, please feel free to follow up directly with DAP’s Technical Customer Service Department at 888-327-8477.