Hi Matt, thank you for your review. We are very sorry to hear about your recent unsatisfactory experience with our product.
The timer has terminal holes that will allow you to insert the wires instead of wrapping it around the screw terminal. Our timer come with the terminal screw already backed out and ready to accept the wires to make it easier for the customers to install the product. We do not recommend removing the terminal screws, for it is designed to not allow the screw to back out and allow the metal plate inside to come loose.
If you have any other questions, please give us call between the hours of 7AM – 8PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Tech Specialist with your personal ticket number 356109, so that we can resolve your issue promptly. If you’d prefer to email, our contact is bz@byjasco.com and please include your personal ticket number (356109) in the subject line. Thank you and have a great day!