Good looking, works well, pull out spray could work more...
Good looking, works well, pull out spray could work more smoothly
by
Verified Purchase
May 14, 2019
Good instructions and easy to install....
Good instructions and easy to install.
by
Verified Purchase
May 14, 2019
Great faucet. Nice finish and fairly easy to install. Love...
Great faucet. Nice finish and fairly easy to install. Love the look and design.
by
Response from DeltaFaucetMar 13, 2020
Hi,
We're glad that you're happy with the Delta faucet. We thank you for taking the time out to provide feedback.
Best regards, Brandis
Verified Purchase
May 14, 2019
This is s good heavy duty faucet.
This is s good heavy duty faucet.
by
Verified Purchase
Recommended
Apr 23, 2019
Pull out faucet is extremely difficult to pull,
I like the look of this faucet, but have been extremely frustrated with the pull out feature since purchasing almost 5 years ago. When I realized it has a lifetime warranty, I thought I would write a review and see if you could remedy this problem. Thanks
by
Response from Customer Solutions Apr 24, 2019
Hello,
I apologize for the frustration with the Delta faucet. We'd be happy to assist you. I've reached out to you via email. Please refer to my email for further assistance.
Best regards,
Brandis
Customer review from deltafaucet.com
Apr 13, 2019
I like the style, and how smooth every thing works
I bought the faucet on the advice of my plumber, which was good advice!
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Response from Delta FaucetApr 14, 2019
Thank you for your review! We're happy to hear you are enjoying this model and please feel free to contact us if you ever have questions or need assistance.
Best regards, Edward
Recommended
Customer review from deltafaucet.com
Apr 8, 2019
Love the design!
We finally got the faucet installed after ordering both it and a sink. We love the looks of the faucet. Hoping the quality lives up to the brand name, have heard some disheartening things about it. It's definitely a right-handed faucet! There was no aerator wrench in the box along with the faucet, so I contacted Delta via their website and had a brand new aerator and wrench in about a week! Impressed with the turnaround! The pull out spray makes things easier in the kitchen!
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Response from Customer Solutions Apr 9, 2019
Hi,
I'm happy to hear you love the Delta faucet. I hope you continue to enjoy what is offers. Thank you for being a Delta customer!
Best regards,
Brandis
Recommended
Customer review from deltafaucet.com
Mar 19, 2019
Looks great and works great. Very solid feel. ...
Looks great and works great. Very solid feel. No problems with it.
by
Verified Purchase
Feb 26, 2019
Pull out handle very hard to get out of...
Pull out handle very hard to get out of sticks and hosed kinks really easily
by
Verified Purchase
Feb 12, 2019
This product is not worth the money. I love the style and the color. That is all you are paying f...
This product is not worth the money. I love the style and the color. That is all you are paying for. The top of the faucet has to be shoved in to get it to stay. So it always looks undone. You have to be careful not to bend the hose too much or it leaks. The top of the spray need to be all relined often. The sprays are always getting wonky and spraying funky. This was a big bummer purchase. We have had it for a couple of years now.
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Response from DeltaFaucetMar 13, 2020
Hello,
Thank you for the feedback on the Delta faucet. I apologize for your issues. I'd be happy to help you. You should receive a order from me shortly. Please refer to my email for assistance.
Best regards, Brandis
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
1 found this review helpful
Jan 29, 2019
Beautiful design, easy installation user friendly handle. ...
Beautiful design, easy installation user friendly handle.
by
Verified Purchase
Jan 25, 2019
Quality
We picked this faucet when we refaced the kitchen in Jan 2019. We like the ease of use and the bronze color.
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Response from Customer Solutions Jan 28, 2019
Hello DMasi,
I'm happy you're pleased with the Delta faucet. Thank you so much for taking the time out to provide feedback. We're happy to have you as a customer!
Recommended
Customer review from deltafaucet.com
Dec 31, 2018
Obviously a design flaw!
I bought this faucet and am having the same issue with the nozzle sliding back into the mount piece. I really like the look, but I am afraid that I am going to break my rather pricey faucet. My brother and sister-in-law have the same faucet and they advised they are having the same issue with theirs. Obviously a design flaw. Please let me know what you can do to resolve the situation.
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Response from Customer Solutions Jan 2, 2019
Hello Linda,
I'm sorry that you're having trouble installing the spray wand in the faucet. Please allow us to assist you with this. You should receive a email from me shortly. Please refer to my email for assistance.
Customer review from deltafaucet.com
Dec 21, 2018
Hardly a Lifetime of Reliable Performance
I bought this Delta Cassidy pull out sprayer faucet in Feb. 2017 and it's already failing. It's clogged, I have little water pressure, and I know it isn't the pipes since when I changed out the old faucet for this one, the pressure was about three times better than it had been. The difference was astounding. So it was the faucet that was the problem last time, and it's the faucet that's the problem again this time, and it only took a year and nine months to clog (it has been this way for about a month now). Delta advertises this as "lifetime of Reliable Performance as well as self cleaning and it's neither.
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Response from Customer Solutions Dec 21, 2018
Hello,
I'm very sorry for the issue you're having with the Delta faucet. We care about the operation and we'd be happy to help you. You should receive a email from me shortly. Please refer to my email for assistance.
Customer review from deltafaucet.com
Dec 16, 2018
One of the easiest faucets that I have ever installed....
One of the easiest faucets that I have ever installed. My wife enjoys the classic appearance in our Victorian style kitchen. The single handle with dual purpose spout is perfect for our use
by
Verified Purchase
Dec 11, 2018
I love the look of my Cassidy faucet. However, the pull-out function is not good. It is difficult...
I love the look of my Cassidy faucet. However, the pull-out function is not good. It is difficult to get in and out. It retracts smoothly but if you push it in-place all the way the grommets are fitting too tightly to pull it out gracefully. I always feel like I will break the faucet if I try to pull it out when fully seated. it requires some jiggling and I have to secure the main part of the faucet to do so. So it often sits half way in to the receptacle. I hope this works better for other folks.
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Response from DeltaFaucetMar 13, 2020
Hi, jj123.
Thank you for taking the time to write a review for your Delta 4197-RB-DST faucet. We do appreciate your feedback. I am sorry to hear that the sprayer is difficult to remove from the spout assembly. I've reached out to you via email. Please refer to my email for assistance.
Best Regards, Rosanna
Nov 30, 2018
Great looking but horrible construction
I purchased 8 eight faucets for my house during a remodel, the bathroom, wet bar and pot fillers have been amazing and beautiful, however the pull out of the 4197-pn-dst is cheaply made and has leaked at a plastic to stainless hose connection and warped the bottom of all the new cabinetry. the o rings that hold the sprayer in place also get worn out and the faucet is hard to remove or put back in after the first year.
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Response from Customer Solutions Nov 30, 2018
Hello,
I'm apologize for the issues that you're encountering with the Delta faucet. The performance of our products is very important to us and we'd be happy to help resolve the issues. I've reached out to you via email and would like for you to refer to the email for further assistance.
Customer review from deltafaucet.com
Nov 17, 2018
Awesome
I was concerned about the pull out sprayer part but very surprised on how secure it is.
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Response from Customer Solutions Nov 19, 2018
Hello,
I'm glad you're happy with the Delta faucet. Feel free to reach out to our customer service department at 1-800-345-3358 or customerservice@deltafaucet.com with any questions.
Recommended
Customer review from deltafaucet.com
Nov 6, 2018
REally impressed with the look of this. It goes well...
REally impressed with the look of this. It goes well with other brass accents in our kitchen.
by
Verified Purchase
Nov 4, 2018
Problems with sprayer
This faucet is definitely one of my biggest regrets from our kitchen renovation. I was attracted to the style of it, but it is not functional. It is very large and sticks out quite far into the sink basin. But, the biggest problem is that, after you pull out the sprayer, it is very hard to get it to fit back into the faucet. You really have to force it in to get it to stay put. Otherwise, it kind of dangles from the faucet. Then, when you need to use the sprayer again, you have to forcibly yank it out. Because of all this yanking, the actual faucet keeps loosening from the counter and twisting around. My husband has to go under the sink to tighten the screws about once a month, and they are now almost stripped. So, now we just leave the sprayer dangling out. This is disappointing, because this was not an inexpensive faucet.
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Response from Customer Solutions Nov 5, 2018
Hello Olivia,
Thank you for providing feedback on the Delta 4197-DST faucet. i apologize for the issue you're having with the spray wand. I've reached out to you via email to discuss this issue further. Please refer to my email for assistance.
Customer review from deltafaucet.com
Oct 30, 2018
It was easy to install....
It was easy to install.
by
Verified Purchase
Oct 24, 2018
Just received my product and have yet to install. Its beautiful. However, it seems as though the ...
Just received my product and have yet to install. Its beautiful. However, it seems as though the sprayer is a different shade than the rest of the faucet.
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Response from DeltaFaucetMar 13, 2020
Thank you for your review, Bev! I'm sorry to hear there is an issue with your new Delta model and we would be happy to help. I have emailed you directly about this issue. Please refer to that email for further assistance.
Best regards, Edward
Oct 23, 2018
Looks nice and works well
Looks nice and works well
by
Verified Purchase
Recommended
Oct 16, 2018
This faucet was an excellent choice and accents the kitchen...
This faucet was an excellent choice and accents the kitchen well. The installation went smoothly.
by
Verified Purchase
Sep 14, 2018
High Quality
The plumber we hired to install our new kitchen faucet gave it very high praise. This is a beautiful faucet that works perfectly. My only comment is, it's a warm colored chrome finish. For some reason I was expecting a "brushed" warm nickel finish... somewhat "satin". But, it's chrome. Completely smooth and shiny. I know I just misunderstood so I'm living with my choice and enjoying it anyway.
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Response from Customer Solutions Sep 17, 2018
Hi Judu,
We thank you for the feedback. I apologize for the confusion on the finish. Please reach out to us if you need assistance with anything.
Recommended
Customer review from deltafaucet.com
Aug 18, 2018
Good looks
I bought this faucet a month ago and I’m still waiting to install.. reno delays.. so far all I can say is it’s very nice
by
Verified Purchase
Customer review from homedepot.ca
Jul 31, 2018
Very handsome
I had a really hard time finding a replacement faucet for our dying one in rubbed bronze with pull out (not down) spray and hoped 'venetian' bronze would be OK. It is. It looks very elegant with our brown quartz counter, works wonderfully and is worth the rather high price (compared to chrome). Great choice.