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Customer Reviews for Delta Cicero Single-Handle Pull-Out Sprayer Kitchen Faucet With Soap Dispenser In Stainless

Internet #202020375

Model #468-SSSD-DST

Store SKU #367972

  • 1, 2, 3, or 4-hole installation
  • DIAMOND Seal Technology: a lifetime of reliable performance
  • Backed by Delta Faucet's Lifetime Limited Warranty

Customer Reviews

  • 3.6
    out of 232 reviews
  • 61% recommend this product
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Showing 1-30 of 232 reviews
We’ve had problems with the faucet drip leaking and have to wiggle the water control handle sever...
We’ve had problems with the faucet drip leaking and have to wiggle the water control handle several times to make it stop dripping. I removed the sprayer wand soaked it overnight in a 50/50 mix of water/white vinegar. That did not fix the problem. I looked for debris around the cartridge made sure it was properly seated and tightened the bonnet. My husband purchased the Delta Cicero single handle pull out sprayer faucet with soap dispenser about 4 years ago at a Home Depot he has early stage Alzheimer’s and can’t remember what credit card was used to purchase it with, can’t remember if he did an online/mail warranty registration and cannot remember where he put the receipt or which Home Depot he bought it at. Customer service at Home Depot told me without that receipt they couldn't lookup the sale. I mailed a letter to Delta about a month ago inquiring if they could check warranty registration records and have not received a response. I am very disappointed.
by
Response from DeltaFaucetMar 13, 2020
Hi, JLT.

Thank you for taking the time to write a review for your Delta 468-SSSD-DST Faucet. We do appreciate your feedback. I am sorry to hear that you are experiencing a leak from your faucet. We recommend to clean the bottom puck on the cartridge and retighten the bonnet nut to stop the leak. To do this, turn the water off at your shut off valve. Remove the handle. Unscrew the bonnet nut. Pull the cartridge out to clean the bottom puck of the cartridge. Reinstall the cartridge assembly. Retighten the bonnet by turning clockwise, to the right. Install the handle back on and turn the water back on. Test the faucet. If the unit still leaks, We would be more than happy to help you with this. Please feel free to call, email, or message us on social.

Best regards, Rosanna
Phone: 1-800-345-3358 | Email: customerservice@deltafaucet.com | Facebook/Twitter: @deltafaucet DeltaFaucet
    Frustrating to fix
    The faucet came with my coop about four years ago so it took me about 6 hours of constant googling to zero in on what brand I actually have. I would like to try cleaning the aerator before I simply toss this piece of junk and start over. However, there appears to be some sort of tool that I don't have (like a blue roller skate key). Mind you, I do not even know if it will fix the problem. There are two settings, one for normal flow and one for spray. I noticed that while on the normal setting it was starting to spray a little. This is not acceptable at all. I tried pouring a little peroxide on the head to see if it might help and it made the problem much worse. It could be that the botton that controls the flow is shot (it seems kind of cheap). I hear that the manufacturer will send the key for nothing, but I am not about to sit on hold for two hours. I also do not know if the specific key that is available at home depot will work because this model was discontinued (Gee, I wonder why?) and it does not specifically state that it does work for this model.
    by
    Response from Customer SolutionsAug 29, 2017
    Hello Mothra! I am very sorry for the issue you are having with your Delta kitchen faucet. I've reached out to you via email. Please refer to my email for further assistance. Best regards, Tanya
      UPDATE -- poor review yields GREAT customer service
      I wish I could attache this to my initial post. Less than a week ago, I gave this product a very poor review because the sprayer -- one of its best features -- failed after only 2 years. In that review, I said that while we liked the look and finish, we were very disappointed with the durability. I've known the name Delta for years and thought it a good company. This week they proved it. WITHIN DAYS OF MY POST A DELTA EMPLOYEE [thank you Jessica W.] CONTACTED ME ASKING FOR MY ADDRESS SO THEY COULD SEND ME A NEW "WAND"! THEY CONTACTED ME! We were stunned at this degree of customer service. And when the new handle arrived 6 days after my initial post, our opinion of Delta Faucets was not only restored, it was surpassed. Everyone makes mistakes, it what they do AFTER the mistake that tells you who they really are. DELTA FAUCETS stands by its products and values its customers. We could not be more pleased and impressed.
      by
        54 found this review helpful
        I HAVE HAD TROUBLE WITH THIS UNIT. I HAVE BOUGHT 5 OF THEASE ,BUT TWO HAVE NOT PERFORMED AS EXPECTED. HD PEOPLE HAVE HELPED.
        THE PRODUCT IS HAVEING CLOGING ISUES. CUSTOMER SERVICE HAS BEEN GREAT.
        by
        • Pro
        • Verified Purchase
        2 found this review helpful
        Easy to install!
        Let me start by stating how much I hate plumbing! This product has changed my mind about plumbing though. It was so easy to install that I couldn't believe how fast I was done installing it! It has a very sleek finish and it also has a high enough neck to put large pots underneath it without getting in the way. PLUS-My wife just absolutely LOVES this faucet! Thanks DELTA!
        by
          • Recommended
          Leaks, hard to fix (handle screw stuck), side-to-side movement doesn't work well
          First, the side-to-side movement became problematic just within one year, with grayish greasy grime coming out at the bottom all the time. Then, it started leaking. I purchased a replacement cartridge, but was unable to remove the handle - the screw is completely stuck so that no tricks worked to loosen it.
          by
          Response from DeltaFaucetJan 12, 2021
          Hello Cunsumer!

          Thank you for your review! We are sorry to hear that you are not satisfied with your Delta faucet and would be happy to help you! With any further questions or concerns, please do not hesitate to reach out to us directly via email or give us a call!

          Best Regards,
          Carrie DeltaFaucet
            Faucet and Base Leaking
            This faucet is not worth the money that you spend on it. We've had nothing but issues. At almost $200 for this purchase, we are disappointed, to say the least, that the faucet leaks regardless which way you turn the handle to turn it off. In addition, the base of the faucet leaks, which then in turn destroyed our caulking/tile work on the back of our countertop, as the water pooled unbeknownst to us as we have dark countertops. Now we have to either fix with replacement parts, so dumping more money into it, or buy a new faucet. Do not buy Delta!
            by
            Response from DeltaFaucetJan 4, 2021
            Hello Diane,

            Thank you for contacting us at Delta Faucet. I apologize about the leaking issue you are experiencing but am happy to help you. Please contact us directly as we would like to resolve this matter for you at this time.

            Best Regards, Tim DeltaFaucet
              This faucet has the terrible habit of being very difficult...
              This faucet has the terrible habit of being very difficult to shut off. Almost every time I’d go to shut it off (quite often in the course of doing dishes) it was either dripping or even running slightly. Finding the exact spot where it was truly shut off was quite difficult, annoying and ultimately led to my returning the product.
              by
              Response from DeltaFaucetNov 27, 2020
              Hello. Thank you for taking the time to leave us your thoughts. I apologize for the leaking issue you experienced and apologize for any inconvenience that this may have caused. As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We hope to better serve you in the future. Best Regards, Tim DeltaFaucet
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              Response from DeltaFaucetAug 24, 2020
              Hello! Thank you for your rating! We are very happy to hear you are so satisfied with your Delta product! We appreciate your feedback and in being a Delta Faucet customer! Best Regards, Tim DeltaFaucet
              • Verified Purchase
              Excellent if it lasts as the one it replaced. Depends...
              Excellent if it lasts as the one it replaced. Depends on the SS quality and the SS rust we get out of Asian product. Soap dispenser not easy to operate. Too bulky.
              by
              Response from DeltaFaucetAug 18, 2020
              Hello. Thank you for taking the time to leave us your thoughts. I am sorry that this product did not meet your expectations and apologize for any inconvenience that this may have caused. As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We hope to better serve you in the future. Best Regards, Tim DeltaFaucet
              • Verified Purchase
              Solid build, doesn't feel cheap. Very simple install. Functionality is...
              Solid build, doesn't feel cheap. Very simple install. Functionality is amazing with very easy hot cold adjusting handle ( our old one was almost stuck completely) the hose also pulls out further than out last one. I don't have any cons for this model.
              by
              • Verified Purchase
              Great faucet!...
              Great faucet!
              by
              • Verified Purchase
              Great Service
              Repair parts fixed the leak, service was first rate!
              by
              Response from Customer Solutions Apr 10, 2020
              Hello, I'm happy that our customer service department was able to help you resolve your issue. Thank you very much for sharing your experience. Best regards, Brandis
                • Recommended
                Once spray, always spray.
                Performs decently since 2010 installation by previous owner. Lacks a feature I’ve come to see as essential. The spray setting remains after water is turned off. This has been an issue as I forget to reset stream after use and the wife doesn’t like a surprise spray. In January 2020 the spray selector finally clogged for good. Delta is providing a replacement part.
                by
                Response from Customer Solutions Apr 10, 2020
                Hi, We thank you for providing feedback on the Delta kitchen faucet and sorry for the issue you experienced. Please let us know if you have any questions once the part is received. Best regards, Brandis
                  • Recommended
                  I had this exact model for 12 years and needed...
                  I had this exact model for 12 years and needed a new one because of all of the hard water damage.Installed easy and will last much longer now that I have also installed a descaler into my homes system.
                  by
                  • Verified Purchase
                  It just has a bulky feel to it and I find the aerator/steady stream control buttons somewhat awkw...
                  It just has a bulky feel to it and I find the aerator/steady stream control buttons somewhat awkward to manipulate, especially in some positions. Also, the spray hose has a tendency to kink close to the handle (I think caused in part by the awkwardness of reaching and manipulating the spray buttons) and I foresee problems not too far down the road with having to replace the hose
                  by
                  Response from DeltaFaucetMar 13, 2020
                  Hello Goose,

                  Thank you for taking the time out to provide feedback on the Delta faucet. I'm sorry to hear how unhappy you are with the design of the faucet. We work very hard to produce great products and feedback like yours helps us improve.

                  Best regards,
                  Brandis DeltaFaucet
                  • Verified Purchase
                  • Recommended
                  2 cartridges in 10 years
                  Attractive. I just replaced a second cartridge because the shaft broke off in the handle again. This time I had to drill to extract. This left handle "sloppy". Was gonna replace faucet when I found the warranty. OMG! They are sending me a new handle and cartridge! Delta rocks!
                  by
                  Response from Customer Solutions Aug 26, 2019
                  Hello, I'm sorry for the issues that you experienced with your Delta kitchen faucet. I'm happy that we were able to assist you. Feel free to reach out to us again with any questions or concerns. Best regards, Brandis
                    • Recommended
                    called company and had them ship us needed sprayer nozzle...
                    called company and had them ship us needed sprayer nozzle We like this model
                    by
                    • Verified Purchase
                    Quality seems good. I like the design. Price was right....
                    Quality seems good. I like the design. Price was right. I’m happy I choose this one.
                    by
                    • Verified Purchase
                    Excellent product....
                    Excellent product.
                    by
                    • Verified Purchase
                    This faucet works great and was very easy to install....
                    This faucet works great and was very easy to install. This is the second time I purchased this model. The first one lasted 10+ years which exceeded our expectations. A very good and attractive faucet.
                    by
                    Response from DeltaFaucetMar 13, 2020
                    Hi, Mike!

                    Thank you for taking the time to write a review for your Delta 468-SSSD-DST faucet. We're happy to hear how pleased you are with your faucet and that it was easy to install. Thank you for sharing!

                    Best Regards,
                    Rosanna DeltaFaucet
                    • Verified Purchase
                    Easy to install ...
                    Easy to install
                    by
                    Response from DeltaFaucetMar 13, 2020
                    Hi, Patricia!

                    Thank you for taking the time to write a review for your Delta 468-SSSD-DST faucet. We're happy to hear how pleased you are with your faucet and that it was easy to install. Thank you for sharing!

                    Best Regards,
                    Rosanna DeltaFaucet
                    • Verified Purchase
                    It works well and looks good. I like having the...
                    It works well and looks good. I like having the handle on top instead of on the right side as most seem to have now. Delta faucets are good quality. The price was good.
                    by
                    • Verified Purchase
                    5 Star Review
                    Rating provided by a verified purchaser
                    by
                    • Verified Purchase
                    Always Leaks
                    Just like everyone else having the same problem. I put in a new cartridge in and it will start to leak 2 months later.
                    by
                    Response from Customer Solutions May 3, 2019
                    Hello Ross, I'm very sorry your Delta faucet is leaking. We work really hard to produce reliable products. I've reached out to you via email to discuss this further. Please refer to my email for assistance. Best regards, Brandis
                      5 Star Review
                      Rating provided by a verified purchaser
                      by
                      • Verified Purchase
                      5 Star Review
                      Rating provided by a verified purchaser
                      by
                      • Verified Purchase
                      Love the Design
                      Purchased this DELTA kitchen faucet ..love the design and easy installation..Having a big problem with huge grinding sound made when the water handle is turned for on and off..and water temperature..Sounds Awful~~ Hoping that DELTA will remedy this issue..still under warranty~~!
                      by
                      Response from Customer Solutions Apr 9, 2019
                      Hello, I'm terribly sorry for the issue that you're having with the faucet not operating properly. I've reached out to you via email to help determine the cause to get your faucet working again. Please refer to my email for assistance. Best regards, Brandis
                        • Recommended
                        Very happy with this faucet. It works well and was...
                        Very happy with this faucet. It works well and was a huge upgrade from our previous one.
                        by
                        • Verified Purchase
                        Love how it looks and works...
                        Love how it looks and works
                        by
                        • Verified Purchase
                        Showing 1-30 of 232 reviews