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Customer Reviews for Delta Pivotal Single-Handle Pull-Down Sprayer Kitchen Faucet with Touch2O Technology and MagnaTite Docking in Black Stainless

Internet #305028396

Model #9693T-KS-DST

Store SKU #1003127090

  • Single-hole or 3-hole installation (deck plate sold separately)
  • Delta Touch2O Technology: touch kitchen faucet on, touch it off
  • Delta MagnaTite Docking holds pull down sprayer firmly in place

Customer Reviews

  • 4.5
    out of 22 reviews
  • 82% recommend this product
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Showing 1-22 of 22 reviews
Greatest faucet
Excellent purchase, touch sensor is the best thing ever
by
Response from Customer SolutionsJun 26, 2020
Hello, Thank you for contacting us at Delta Faucet. We are very happy to hear you are so satisfied with your Delta product! Your feedback is greatly appreciated! Please feel free to contact us back if any assistance is needed. Best Regards, Tim
    • Recommended
    We had to replace an existing Delta touch faucet. This one is very cool looking. We love it. I...
    We had to replace an existing Delta touch faucet. This one is very cool looking. We love it. I also like the addition of the temperature color light. The flat top of the faucet picks up water-drops and needs to be wiped down constantly. (attached foto is recently wiped) Lastly, I am far from handy. I watched the install video on HD website and decided to give it a try. The install went perfect with no issues.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    It's pretty awesome to be able to touch the unit and have the water turn on and off. The advanta...
    It's pretty awesome to be able to touch the unit and have the water turn on and off. The advantage is highlighted when your hands are either messy or wet. By touching the spout, your hands are always over the sink so any drip or splash is in the sink, not the counter keeping everything much cleaner. One change we made is we hooked up the hot and cold feeds opposite to the directions. So now hot water is with the adjustment handle straight up. We wanted warm water to come out when we use the touch control to turn the water on and this way the handle is pointing straight up and out of the way not horizontal where we banged into it often. Plus it looks better with the handle pointing up not out when not in use. There are some limitations with the hose as it works fine, but is not very long giving you limited extension to fill the counter-top coffee maker etc. It was not the easiest to install nor the hardest and we managed after a little difficulty getting the wrench that came with the unit onto the main nut that tightens and holds the faucet in place. Since all the hoses and the threaded stem all come through the same hole, I had to really pull hard on the connection hoses to get them out of the way to seat the wrench onto the nut so I could tighten it on the stem securing the faucet in place. All in all, beautiful and functional. We are very happy with our selection.
    by
    • Verified Purchase
    • Recommended
    Overheats and shuts off
    Paid $700+ for a sink tap and after 1 year this thing goes kaput. Worst problem is that something has gone terribly wrong and when you use the hot water even slightly now - the entire shaft of the tap gets really hot, overheats, then the entire tap shuts off and you have to wait for it to cool down before you can use it again. Not sure how to get my money back or get it replaced! Purchased Feb 23 2021, and here it is Oct 26 2023
    by
    Response from DeltaFaucetOct 27, 2023
    Hi Robbee,

    Thank you for your review of the Delta Faucet model 9693T-DST. Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help.

    See here to troubleshoot the faucet turning off by itself:

    https://support.deltafaucet.com/s/article/How-to-Troubleshoot-a-Delta-Kitchen-Faucet-with-Touch2O-Technology-1628025862981

    As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. Please reach out for assistance or with any questions!

    Best Regards,
    Bryan
    Digital Communications Specialist
    (800) 345-3358
    customerservice@deltafaucet.com DeltaFaucet
      Love this touch faucet
      We’ve had this faucet for a little over the year. It is the best faucet everrrrrr. I would recommend it to anyone. Yes it’s a little pricey and it cost more than my sink. It’s worth every penny.
      by
      Response from Delta Jul 28, 2021
      Hello, Anna! Thank you for taking the time to leave us your thoughts, regarding Our Delta Faucet DELTA® Pivotal® Single Handle Exposed Hose Kitchen Faucet With Touch2O Technology In Chrome MODEL#: 9693T-DST. I am glad to hear that this product did meet your expectations. As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We hope to better serve you in the future. , Thank you for being a loyal Delta customer. Please feel free to call, email, or message us on social if there is anything else you need. Best Regards, Themar
        • Recommended
        Wanted a modern looking kitchen faucet for my updated kitchen....
        Wanted a modern looking kitchen faucet for my updated kitchen.
        by
        Really nice kitchen faucet. Excellent quality. Issues are: 1. Magnetic...
        Really nice kitchen faucet. Excellent quality. Issues are: 1. Magnetic head isn’t strong enough. Easily knocked loose on faucet. 2. O ring connector that holds spray head on needs work. Spray head can pop off from black hose and sprays water all over the place.
        by
        Response from DeltaFaucetJun 9, 2021
        Hello, Refurbguy! Thank you for your review! We are very happy to hear you are so satisfied with your Delta Faucet 9693-AR-DST Pivotal Single-Handle Pull-Down Sprayer Kitchen Faucet with MagnaTite Docking in Arctic Stainless! We greatly appreciate you taking the time to leave your feedback and your loyalty to Delta Faucet Company! Best Regards, Tim DeltaFaucet
        • Verified Purchase
        Love this model Faucet
        Just so easy to use and a great add on to my kitchen
        by
        Response from Customer SolutionsMay 6, 2021
        Hello Bill, Thank you for taking the time to leave your review. I am glad to hear that the Delta Faucet model 9693T-KS-DST PIVOTAL® Single Handle Exposed Hose Kitchen Faucet With Touch2O Technology meets your expectations! As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We appreciate your feedback. Thank you for being a loyal Delta Faucet customer. Best Regards, Bryan
          • Recommended
          I love the look but once my handyman installed is...
          I love the look but once my handyman installed is more beautiful I love the touch less easy to use and super handy.
          by
          • Verified Purchase
          The faucet is stylish with a modern design. The water...
          The faucet is stylish with a modern design. The water pressure is terrific. Very satisfied with this purchase. It was well worth the price.
          by
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          Response from DeltaFaucetOct 20, 2020
          Hello! Thank you for your five star rating! We appreciate your feedback and in being a Delta Faucet customer! Best Regards, Tim DeltaFaucet
          • Verified Purchase
          It was easy to assemble and looks beautiful....
          It was easy to assemble and looks beautiful.
          by
          • Verified Purchase
          Really neat faucet! Takes some getting used to.
          Faucet fakes some getting used too. Fingerprints all the time always a small.issue with flow volumes. Do not like the switch on faucet head. Feels cheap and a pain to switch from stream to straight flow. Really glad there is a 4 minute auto shut off
          by
          Response from Customer SolutionsAug 19, 2020
          Hi Rod13! We are happy to hear that you are happy with your faucet. We appreciate your feedback! Best Regards! Frank
            • Recommended
            Great faucet and features but leeks using touch
            I bought this faucet six months ago in prep for a new house, just installed by a plumber last week only to find that, whenever it's left on with the touch feature, it leaks from the handle. The plumber took the handle off and tightened this valve connection but it continues to leak, so he stayed it's a manufacturing defect. For what I paid, I shouldn't have this issue and how do I get this replaced?
            by
            Response from Customer Solutions May 13, 2020
            Hi Phil, I apologize for the leak that you experienced with your Delta faucet. I do show that you've been assisted by our customer service department. Please reach back out to us if you need anything else. Best regards, Brandis
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Easy assembly, high quality materials. The combination of the magnetic...
              Easy assembly, high quality materials. The combination of the magnetic docking and the lack of pulleys, weights etc. below counter level is great.
              by
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Very nice, get one you will love it....
              Very nice, get one you will love it....
              by
              • Verified Purchase
              • Recommended
              Touch on and off works great
              I bought this a few months ago and it has been working great. I like that when you turn on the water to run it will automatically turn off it you forget about it. So no worries about leaving the water on too long. The only thing that I don't like so far is the price.
              by
              Response from Customer Solutions Sep 19, 2019
              Hi Ray Ray, I'm glad you're happy with the operation of the Delta faucet. Thank you very much for providing this feedback. We're happy to have you as a Delta customer! Best regards, Brandis
                • Recommended
                Absolutely beautiful, very sleek, modern, black stainless was perfect choice...
                Absolutely beautiful, very sleek, modern, black stainless was perfect choice for my black granite countertop/white cabinets. It works exactly as described, the water temperature light is helpful. It pivots 360 degrees with no problem. Easily changes from a stream to a spray. Would buy again
                by
                • Verified Purchase
                Excellent faucet, looks and works great!...
                Excellent faucet, looks and works great!
                by
                • Verified Purchase
                they look fantastic
                everything looks beautiful but the price omg.
                by
                Response from Customer Solutions Jan 28, 2019
                Hello Sherry, We thank you for providing feedback on the Delta faucet. Please contact us at customerservice@deltafaucet.com or 1-800-345-3358 with any questions.
                  • Recommended
                  Showing 1-22 of 22 reviews

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