We are very sorry to hear about the issues you experienced with your shower pan. Receiving a damaged product and facing delays in your project is certainly frustrating, especially when you have contractors scheduled.
Unfortunately, we have no control over the shipping process once the product leaves our facility. However, we understand how these issues impact our customers and are committed to addressing them.
Please contact our customer service team at 866-731-2244 so we can assist you further. Your feedback is important to us, and we want to ensure your concerns are addressed.
Thank you for bringing this to our attention, and we appreciate your understanding.