Thank you for sharing your experience, and we sincerely apologize for the delays and complications you faced with your order. We understand the impact this has had on you and your contractor, and we appreciate your patience throughout the process.
We are sorry to hear that the resolution offered to you by Home Depot's customer service team did not meet your expectations and that you did not receive the promised additional compensation. Unfortunately, DreamLine does not have any control over resolutions that were offered to you by Home Depot, but we completely understand your frustration. Your feedback is invaluable, and we appreciate the 5-star review of our product despite these inconveniences.
If there is anything more we can do to assist you, please contact our customer service team directly.
Thank you for being a valued customer and for choosing DreamLine to put the finishing touches on your new shower space!