Customer Reviews for DreamLine QWALL-Tub 28-32 in. D x 56 to 60 in. W x 60 in. H 4-Piece Easy Up Adhesive Tub Surround in White

Thank you for your feedback. When the QWALL-TUB is installed per the instructions and caulked correctly there should not be any reason for it to leak. DreamLine does place our Customer Support department phone number on the front of the manuals. We have experienced technicians on hand to handle any questions or issues the customer or installer may have regarding our products. We hope that you took advantage of this and called in for help. Thank you for your feedback and for choosing DreamLine.

Thank you for your review! So sorry to hear that you stained your neck during installation! The glass shelving is not required to be installed for this unit, but is included because most people like that feature.

Dear Valued Home Depot Customer, we reached out to the manufacturer and their reply is, "DreamLine does recommend using Liquid Nails 715 for Tub Surrounds and Shower Walls, or 915 for Tub Surrounds. Please refer to the directions on the package for proper adhesive application. Do not apply LN-915 when surface or adhesive temperature exceeds 90°F. Cut nozzle at 45° angle to a 1/8" bead size. Puncture inner seal with nail or wire. Apply in a continuous 1/8" bead, following the tub surround manufacturer’s instructions. Some tub surround manufacturers require adhesive bead to be spread out with a trowel. Consult tub surround installation instructions for specific recommendations. It is important for proper installation that each panel be vented according to the following directions. Venting method: Apply LN-915 adhesive and press panel firmly to wall, then pull away. Wait 3-5 minutes, then press panel firmly back into place. For proper adhesion, after 20-30 minutes go around entire tub surround and press firmly over all flat surfaces. If any edges lift up, tape them to the wall with masking tape until adhesive dries. Let cure 24 hours. DreamLine’s experienced Customer Support Department is available to address any issues you may be having with your purchase. Customers are welcome to call in prior to their purchase, during the installation, and after the unit is installed to have questions answered and directions clarified. Please contact the DreamLine Customer Support Line at 866-731-2244 or send an email to support@bathauthority.com. We are available M-F, 8am-7pm EST.

Dear Valued Home Depot Customer, Our QWall kits are designed to be installed over drywall or tile and not directly to the studs, therefore the 1/8" thickness is adequate for this application. We use quality materials to make our wall kits and trim pieces and stand behind all of our products. The design of our product is to match the industry standard to keep costs at a reasonable level for competitiveness, and is consistent with most manufacturers’ products on the market today. Our Support Department is available to answer any questions you may have prior to or after your purchase, assist with installation or offer technical or warranty information. Please contact us by phone at: 1-866-731-2244 or via email at: support@bathauthority.com Monday-Friday 8am-7pm EST

Dear Valued Home Depot Customer, Our Q-Wall kits are designed to be installed over drywall or tile, not directly to the studs. Therefore, the 3/32" thickness is adequate for this application. It sounds like you trimmed the panels too far and they are too small for your installation situation. When trimmed and installed properly, the panels will cover the space of the tub area without any issues. DreamLine uses quality materials to make our wall kits and trim pieces and we stand behind all of our products. Our Support Department is available to answer any questions you may have prior to or after your purchase, assist with installation or offer technical information. Please contact us by phone at: 1-866-731-2244 or via email at: support@bathauthority.com Monday-Friday 8am-7pm EST

Dear Valued Home Depot Custer, Dreamline QWall surrounds have been designed with the consumer in mind for ease of transporting, installing and to custom fit to their particular application. When properly installed and caulked there will be no concern of any leakage. Although this surround does have a pattern to it there is more than enough flat surface area to adhere to any substrate. Using new green board, and the proper adhesive should make this installation very easy indeed. Of course you want make sure that the adhesive that you use is compatible with our acrylic surrounds and that it will adhere to your substrate properly. All of our doors, bases and surrounds do come with a warranty and also include installation instructions. If you did not receive or have misplaced the installation instructions, you can download and print them from the product page or contact our Support Department. WE can also be reached with any technical or installation questions, as well as warranty issues at 1-866-731-2244 or support@bathauthority.com.

Dear Valued HomeDepot Customer, We reached out to the MFG for more information and below is their response. "The wall anchors provided with your purchase are for a typical installation, but, depending on your wall treatment/materials, may be substituted, provided that they will not interfere with the proper installation of the product. The decorative covers are a plug that fits into the screw holes on the wall cover strips. If you had to modify these decorative plugs so they would work for you, perhaps you used a type of wall anchor that is not compatible with our wall kit, in so much as the shoulder on the anchor prevents it from finishing flush to the wall. Please contact our support department if you require any assistance at support@bathauthority.com or call us at 866-731-2244, we will be glad to address any technical or installation questions."