We are sorry to hear that your DreamLine product was damaged during shipping. We assure you that we take great care to meticulously package and clearly label each customer's order for safe transport, but after the product leaves our warehouse, we unfortunately have no control over what happens in transit. Though we try our very best on our end to prevent things from happening to your order, sometimes, the freight carriers do not handle the product with the care it requires and we completely understand your frustration when this unfortunate situation occurs. In any case, we strive to create the best possible experiences for all of our customers and we stand behind our products 100%. Once you have had a chance to install and use the product, we encourage you to come back and leave a review on just the product itself. We listen closely to the voice of our customers and we use their valuable product-related feedback to make continuous improvements to our product offerings. Thank you for choosing DreamLine.