Elkay sink strainer. Beware of poor quality control on tolerances. Strainer body shank nut thread...
Elkay sink strainer.
Beware of poor quality control on tolerances. Strainer body shank nut threads jump when tightening so you cannot get enough torque to squeeze out the putty. I bought and tried a new nut and it did the same, so the problem must be with the male thread major OD being too small. One strainer was okay, one had this fault.
The replacement strainer also had to be returned as there was very visible ‘stretch’ marks on the bowl. You can also feel these grooves. That second replacement had similar, but not quite as bad visible lines. This may be the new standard, but really not good.
The strainer/plug themselves are also a bit rough. They should have buffed out the machining marks an deburred the slots more.
They’re running at 67% failure rate. Not too impressive.
Home Depot has great customer service but their vendors quality control needs improvement. It’s still a hassle dealing with returns and waiting on replacements.
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Response from Elkay Product ExpertJun 28, 2018
Hi. We're sorry to hear about your experience as product quality and customer satisfaction are our top priority. We invite you to contact our friendly Customer Care department to make sure you receive well functioning strainer. We would love you to feel completely satisfied with the resolution. They can be reached at Phone: 800-476-4106 or Email: CustCare@Elkay.com. Thank you again for your feedback.
Jul 26, 2017
This Elkay stainless steel drain fitting was perfect for my new sink. My wife likes the way it lo...
This Elkay stainless steel drain fitting was perfect for my new sink. My wife likes the way it looks compared to the original one.
It was very easy to install and it doesn't leak.
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Response from Elkay Product ExpertSep 7, 2017
hi Lightbill, We are so glad that you like your new drain. It's funny how little changes can make a big difference! Enjoy!
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Recommended
1 found this review helpful
Feb 5, 2019
suppose to be stainless steel, but started rusting in a few months
suppose to be stainless steel, but started rusting in a few months
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Response from Elkay Product ExpertFeb 7, 2019
Hello Hoppy. We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Elkay places the utmost importance on the customer experience. We'd love the opportunity to try and make it right. Please reach out to friendly customer care team at 800.223.5529 or Consumer@Elkay.com. They team is anticipating your call and ready to assist with what you need. We look forward to hearing from you!
Sep 4, 2018
Nice looking drain, catches all the food well.
Nice looking drain, catches all the food well.
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Verified Purchase
Recommended
Jul 17, 2018
The sink drain was easy to install and good quality.
The sink drain was easy to install and good quality.
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Response from Elkay Product ExpertJul 17, 2018
Hi Fom. Thank you for your review on your new stainless steel drain. It is great to hear that you had a easy install experience. This drain will help make your time at the sink more efficient and effortless! Enjoy!
Verified Purchase
Recommended
Jun 21, 2018
It fit the sink drain hole well. The edge...
It fit the sink drain hole well. The edge of the drain however is a bit sharp.
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Verified Purchase
May 15, 2018
They are beautiful and finish off the sink nicely. They are very good quality and polish up very ...
They are beautiful and finish off the sink nicely. They are very good quality and polish up very easily
I highly recommend them for your Elkay sink.
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Response from Elkay Product ExpertMay 16, 2018
Hi Judy. Thank you for your review on your new Stainless Steel Drain. It is great to hear that you love your new drain with your Elkay sink. It beautiful finish is sure to help you kitchen make an extra pop of design, while also help take care of your everyday tough messes Enjoy!
Verified Purchase
Recommended
Mar 14, 2018
Easy to install. Looks great!...
Easy to install. Looks great!
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Response from Elkay Product ExpertMar 15, 2018
Hi HomeDepotCustomer. Thank you for your review on your new Stainless Steel Drain Fitting. It is great to hear that you had a great install experience and the product looks great! We hope you enjoy!
Verified Purchase
Jan 3, 2018
I really liked the look of the strainer for this drain but was disappointed in that the only time...
I really liked the look of the strainer for this drain but was disappointed in that the only time you can use it is when plugging the drain. I was under the impression it would work as a strainer and it does not.
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Verified Purchase
1 found this review helpful
Dec 26, 2017
Fit perfectly. love the way the satin finish looks in...
Fit perfectly. love the way the satin finish looks in my new Elkay sink.
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Response from Elkay Product ExpertDec 28, 2017
Hi Happy! We love making you happy! Enjoy!
Verified Purchase
Dec 17, 2017
Great Product
Easily installed, works great and easy to use. Used to replace a cheap plastic unit.
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Recommended
Nov 1, 2017
The description was perfect ...
The description was perfect
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Response from Elkay Product ExpertNov 6, 2017
hi Debbie, Thank you for your review! We strive to provide everything you need to know before making a purchase and we really appreciate your positive feedback!
Verified Purchase
Nov 1, 2017
Fit perfectly. Really nice quality. ...
Fit perfectly. Really nice quality.
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Response from Elkay Product ExpertNov 6, 2017
hi Kat, Thank you for your review! Product quality is our top priority and we're so glad you're happy with your new drain!
Verified Purchase
Oct 17, 2017
Drain fitting was perfect. ...
Drain fitting was perfect.
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Verified Purchase
Oct 10, 2017
It fit perfectly ...
It fit perfectly
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Response from Elkay Product ExpertOct 13, 2017
hi Joe, We're glad your new drain was a perfect fit. Thanks for the great review.
Verified Purchase
Sep 26, 2017
Strange looking but easy to close and appears durable.
Strange looking but easy to close and appears durable.
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Response from Elkay Product ExpertSep 28, 2017
Hi Rooster, Thanks for your review!
Verified Purchase
Recommended
May 17, 2017
It worked...
It worked
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Verified Purchase
1 found this review helpful
Nov 29, 2016
I got this drain to match the Elkay sink I purchased at the same time thinking that was the right...
I got this drain to match the Elkay sink I purchased at the same time thinking that was the right thing to do. My plumber refused to install the drain because of the way it is designed. He said that I would have a leaking drain before long. I tried to return it to the Home Depot but because I purchased it online, the return policy is different and the store refused to give me a refund or even a store credit. I wouldn't offer the drain to anyone else knowing it will cause them problems so I threw it out. Very disappointed with the product and with the Home Depot. I think they should have given me a store credit considering the hundreds of dollars I spent there on my kitchen renovation.
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DIY
Verified Purchase
3 found this review helpful
Sep 13, 2016
I like the product.
I like this drain because it is serviceable yet attractive.
by
DIY
Verified Purchase
Recommended
1 found this review helpful
Aug 31, 2016
stainless steel strainer
The strainer came in a very timely manner. It is very good quality. Very easy to install. The only down side it was a little pricey.
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Verified Purchase
Recommended
1 found this review helpful
Jan 5, 2016
Top quality brand
I have used Elkay products in the past and will continue to do so in the future.