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Customer Reviews for GE 1.6 cu. ft. Over the Range Microwave in Stainless Steel

Internet #206355402

Model #JNM3163RJSS

Store SKU #1005547943

  • 1.6 cu. ft. capacity
  • Convenience cooking controls make operating quick and easy
  • Two-speed, 300-CFM venting system

Customer Reviews

  • 4.4
    out of 1,678 reviews
  • 85% recommend this product
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Showing 1-30 of 1,678 reviews
GE microwave
Microwave works well and has several nice features
by
    • Recommended
    by
    • Verified Purchase
    1 found this review helpful
    Oven was easy to install, but a little heavy so needs two people. And easy to operate.
    by
    • Verified Purchase
    1 found this review helpful
    great features
    MY APPLIANCE WORKS AWESOME AND EASY TO CLEAN!!!!!!
    by
      Great Features
      Love my built in microwave. It's very efficient for our family use.
      by
        • Recommended
        Quiet warm up
        Quiet and efficient. I love that my family is able to heat up a quick meal and I don’t have to hear
        by
          Up to date
          The product is awesome. The installers were great, on time and professional. Super pleased
          by
            • Recommended
            Our microwave failed.
            Our GE microwave lasted less than 2 years; first the light began to flicker then it just turned off. Now it sits broken above the range.
            by
            Response from GE_AppliancesJun 25, 2024
            We want to help out with your microwave no longer working properly. We're going to have one of our agents get in touch via email. Please respond at your earliest convenience.
              GE product quality has dramatically declined
              We have had this GE Microwave (jnm3163rj3ss for only a few years and the digital clock display number lights are steadily burning out. This is the main clock we use in the kitchen, and you can't see the correct time of day. So frustrating.
              by
              Response from GE_AppliancesJun 24, 2024
              We are sorry to hear about the digital display going out. We want to help out with this. We suggest trying an electronic reset, which can be done by removing the power cord for 30 seconds and then plugging it back in. If this doesn't work we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
                GE Junk
                Moved into new home mid-March 2022! GE Microwave is already shot-barely made it 2 years! GE quality is non-existent! Useless warranty goid for ONE YEAR! That clearly shows what GE KNOWS about their quality!
                by
                Response from GE_AppliancesJun 19, 2024
                We're sorry to hear that your microwave stopped working. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
                  Reset feature is so great
                  It works well great product. Heats up quickly Lets you know when you take the food out early reset
                  by
                    • Recommended
                    Use of microwave
                    Product delivers as advertised and Normal features !
                    by
                      Dependable
                      My first GE microwave lasted 20 years. This newer model works great and I expect at least another 20 years of service.
                      by
                        Difficult to work with
                        Works fine. Was damaged when received took 4 times to get one that wasn't. Was big hassle working with delivery crew.
                        by
                        Response from GE_AppliancesMay 24, 2024
                        We are apologetic about your experience with delivery. However, we are thrilled that you were able to finally get a replacement that was up to standard. This is such a beautiful model with many great heating features that we are sure you'll love. Thank you for choosing GE Appliances for your home, and we hope you enjoy your new microwave for many years to come!
                          Great microwave!
                          Love this microwave. Easy to use and sturdy. Great value and build. Warranty registration via QR code is a breeze.
                          by
                            broke after 3 years
                            Broke after 3 years That's now two GE appliances that have broke in under 3 years. First was my dishwasher, which flooded my kitchen, and now the microwave. Very low quality appliances
                            by
                            Response from GE_AppliancesMay 17, 2024
                            We are sorry to hear about your microwave and dishwasher needing repair so soon. We want to help out with this. We're going to have one of our agents get in touch via email. Please respond at your earliest convenience.
                              Easy to use and clean
                              Love the microwave and very easy to clean! I love to use it everyday!
                              by
                                Great features
                                Easy to use and looks great in my kitchen matching the other appliances.
                                by
                                  Top techology for GE products
                                  GE is always great quality of products.That the reason why My family and I are always choosing GE. Because of a great satisfaction of GE products . We recommend this manufacture for everyone.
                                  by
                                  Response from GE_AppliancesMay 15, 2024
                                  Thank you for your kind words, we appreciate your business. We strive to provide appliances our consumers can rely on. This is a great microwave that is easy to use, looks beautiful and offers many features to choose from. We truly appreciate your loyalty to GE Appliances. Thank you for your review, we appreciate your feedback.
                                    • Recommended
                                    Love it!!!
                                    Great microwave, spacious, works well, quiet and doesn't make that annoying beeping noise forever when something is ready
                                    by
                                    Response from GE_AppliancesMay 15, 2024
                                    We’re happy to hear that your new microwave has been working so well, and we love that the end of cycle signal is the perfect number of beeps. It’s great being able to turn the turntable off when needed, and the convenience cooking controls make this model so easy to use.
                                      GREAT INSTALL.
                                      The installers are very professional. Product fits perfectly
                                      by
                                        Very poor quality construction
                                        Door feels like cheap sheet metal. Closes and opens cheaply and loudly. Should have gotten a better microwave. This thing is worth maybe $150.
                                        by
                                        Response from GE AnswersApr 30, 2024
                                        If you find that your microwave door closes loudly or is harder to close than your previous model, the difference in the door noise is due to a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension. Thanks for taking the time to share your feedback, that we'll be sure to pass along to our design team. GE_Appliances
                                          1 found this review helpful
                                          great features
                                          easy to use, spacious, and cooks well, and design is great
                                          by
                                            • Recommended
                                            Great features
                                            It warm my food as soon as I need it, great features. You will love it
                                            by
                                            Response from GE_AppliancesMay 1, 2024
                                            We truly appreciate you taking the time to leave such a glowing review, and we are thrilled that you’ve been enjoying your new microwave so much. We love the stainless-steel finish of this model, and the convenience cooking controls mean it’s so easy to operate.
                                              • Recommended
                                              good to use
                                              good to usegood to usegood to usegood to usegood to usegood to usegood to use
                                              by
                                              Response from GE AnswersApr 29, 2024
                                              Thank you for your rating and feedback on our microwave. We're glad to hear it's serving its purpose well for you. If you have any suggestions for improvement or need assistance with anything else, please don't hesitate to let us know! GE_Appliances
                                                • Recommended
                                                1 found this review helpful
                                                I do not recommend this. Flimsy construction.
                                                I just installed this. Very poor quality. The door is made of bent sheet metal, feels flimsier than the $79 temporary countertop microwave I was previously using. And it doesn't heat up food any better. When you open and close the door it just feels CHEAP. Like buying a poor-quality tool that you unfortunately have to use over and over. Buy a better microwave, like I am going to. I can't believe I am stuck with this thing for a while.
                                                by
                                                Response from GE AnswersApr 22, 2024
                                                We appreciate you taking the time to share your first hand experience with your new microwave. Your feedback is important and will be shared with our design teams for possible improvements in the future. GE_Appliances
                                                  1 found this review helpful
                                                  fair
                                                  feels cheap/hollow; i wish the light button was easier to locate
                                                  by
                                                  Response from GE_AppliancesApr 11, 2024
                                                  We are constantly upgrading our appliances with newer technologies and seeking the best results. We hope that the more you use your microwave the more you will like it.
                                                    Easy!
                                                    Easy to use, easy to understand, good lights, inside and below, nice turntable.
                                                    by
                                                      Lots of features
                                                      Great Microwave. Works very well. Definitely would suggest anyone to purchase this product.
                                                      by
                                                      Response from GE_AppliancesApr 10, 2024
                                                      Congratulations on your new microwave! We're so glad to hear you're pleased with the unit. This model is simple to use and gets the job done. We hope that you will enjoy it for many years to come!
                                                        • Recommended
                                                        by
                                                        • Verified Purchase
                                                        Showing 1-30 of 1,678 reviews

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                                                        Capacity of Microwave (cu. ft.)

                                                        1.6

                                                        2.1

                                                        1.7

                                                        1.7

                                                        Vent Type

                                                        Convertible

                                                        Convertible

                                                        Convertible

                                                        Convertible

                                                        Microwave Size

                                                        Large

                                                        Large

                                                        Large

                                                        Large

                                                        Exhaust Maximum CFM

                                                        300

                                                        400

                                                        300

                                                        300