Customer Reviews for GE 15 in. Built-In Trash Compactor in Black

Hello, Thank you for taking the time to provide a review on your GE Appliances built-in compactor. We are pleased to hear that you love the look and fit of the compactor in your cabinet, however, we are sorry to hear that the pedal broke after 1 year of use. Your feedback ensures that our product design teams are aware of any changes we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances

Hello there! Thank you for taking the time to leave us a review. We are so sorry to hear that your new compactor has stopped operating as designed. This is in no way the consumer experience that we strive for with any of our products. We are confident that our service technicians will get this issue resolved again and restore normal operation. Again, we apologize about your experience with this compactor, and we hope to gain your confidence back with our products. - Adrian@GEAppliances

Hello, We’re so sorry to hear that you’re previous compactor stopped working unexpectedly. We know how convenient a trash compactor can be, and we understand being upset when yours fails. We are glad we were able to get you a new unit, and we’re confident you’ll get many years of excellent use from this model. However, should the unexpected happen, please know we’re always here to help. Thank you for taking the time to leave your review and have a great day. -MichaelB@GEAppliances

Greetings! Thank you for taking the time to leave us a review. We are so sorry to hear that your new compactor has not lived up to your expectations due to the appliance not having a handle. Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. We will however be sending this feedback to our product design teams so they can make the necessary changes to this model. We are honored to have you as a part of the GE Appliances family, and we hope you enjoy your compactor for many years to come! - Adrian@GEAppliances

Hello - Thank you so much for taking a moment to connect and share your review. We are sorry about this compactor not exceeding your expectations. That is not the goal we are aiming for. We're going to make sure we note down this feedback and share it with our design team. This way they can review and keep things in mind for our models going forward. Also, we did want to say that we're confident this compactor will last you many years to come. Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances

Good afternoon, Thank you for taking the time to provide a review on your new GE Appliances universal built-in compactor. We are sorry to hear that you would prefer the controls on the outside of the compactor. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances

Hello, We’re really sorry to know that you are less than satisfied with the design of the appliance. If you are having any issues with the trash compactor we suggest referring to the troubleshooting steps at this link below: https://www.geappliances.com/ge/service-and-support/compactors-disposers.htm We hope this helps! Please let us know if you have any further questions, as we are always here to help! -Charlie@GEAppliances

Hello - Thank you so much for taking a moment to connect and share your review. We're incredibly sorry to hear about the motor going out. That is not something we expect. We are glad you we're able to connect and get service scheduled out. We're confident that once the part arrives and everything gets repaired, you will be able to enjoy using your compactor again. Again, we apologize about the delay. Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances

Hi, Thanks for leaving a review! We're thrilled to hear the operation of this compactor could meet your expectations. If you have any questions or need assistance, we're here to help. It's a pleasure having you in the GE Appliances family and we appreciate you sharing this review. -Sylvia@GEA

Hello, Thank you so much for taking the time to post this review. We're so very sorry to hear that your new compactor isn't operating properly. We can certainly understand how disruptive something like this can be for you. Please refer to page 10 of the owner's manual for some troubleshooting tips. Here is the link: https://products-salsify.geappliances.com/image/upload/s--UIlz56nx--/369cc652e31db30b1a7057fae0d811e6c7d7a33c.pdf?_ga=2.197890599.943942771.1693401446-595418822.1684865737 If none of suggestions above seem to help, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We're always here when you need us. Have a great day. - Tierra@GEA

Hello there! We appreciate you taking the time to provide us with your feedback. We are so sorry to hear that your trash compactor is no longer operating as designed. This is not the consumer experience that we strive for, and we encourage you to schedule an in-warranty service appointment with one of our certified technicians to get this issue fixed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We are honored that you chose GE Appliances for your home, and we are confident that our technicians will get this issue properly diagnosed and resolved as quickly as possible! - Adrian@GEA

Hello, We’re so sorry to know this wasn’t the best experience, but we absolutely want to help get this taken care of for you. We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you. - Charlie@GEA

Hi there, We're sorry to hear that you had to schedule multiple service repairs for your compactor unit. We recommend making a follow-up service appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We hope this helps, and if you need additional assistance, please reach out. -Charlie@GEA

Hi there, We really do appreciate your review and honest feedback. We're sorry that the design of your compactor has not been to your liking. We've made sure to pass your comments along to our compactor design team for improvement in the future. If there is anything we can help you with, please let us know. We are here for you. -Charlie@GEA