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Customer Reviews for GE 24.7 cu. ft. French Door Refrigerator in Black, ENERGY STAR

Internet #206875961

Model #GNE25JGKBB

Store SKU #1001731769

  • LED lighting spotlights foods inside the refrigerator and freezer
  • 32 3/4 in. french door refrigerator with LED lighting
  • Advanced water filtration (uses XWFE filter)

Customer Reviews

  • 4.4
    out of 10,732 reviews
  • 89% recommend this product
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Showing 1-30 of 10,732 reviews
Terrific value & features
Great fit, perfect storage and energy efficient We love it !
by
Response from GE_AppliancesSep 17, 2024
Thank you for your review and feedback. We’re so happy to hear that you have been enjoying your new refrigerator.
    • Recommended
    Know issues by GE not corrected before shipping
    All items listed are technical defect know by GE but not repaired before shipping. 1 At 6 mths change water filter with OEM product. Which creates air pocket in ice water supply line which will freeze and not allow water to flow to ice maker. ( Two service calls one to diagnose and order parts to only return and repair.) Repair is to put heated water line to freezer. 2 Two weeks later freezer covered in ice inside. When ice maker call for water it sprays inside freezer. (Two service calls same as above) Replace heated line, and all ice maker parts. 3 Two weeks later freezer iced over and rubbing fan to flow air to refrigerator box. Now Technical bulletin defect have to replace Main Board so it can regulate defrost cycles. (Two service calls same as above) which requires take off work to be present for services. GE won’t replace unit unless it’s deemed un-repairable after replacing parts. But they want you to buy extended warranty. Even with known quality issues. At 9 months old and me complaining they offered 1 year extra warranty because of known issues. Another know issue is the spring loaded baffle on left door between French doors only has one spring to hold in place, and top plastic tip has play when closed. This causes warm air to get in box and condensation.
    by
    Response from GE AnswersSep 10, 2024
    Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer. If you have additional questions or concerns, please contact your GE Appliances case manager. GE_Appliances
      • Recommended
      I am not thrilled with it but it’s ‘fine.’
      Love the slate color but not the stainless steel handles. Freezer door isn’t ‘solid’ and we lost a lot of freezer space due to the drawers, dividers and ice bin. Water dispenser is not cold at all and it is in an odd place so you must use both hands to dispense water opposed to a press and hold type. We lost space because the door shelves are big and bulky with limited space to adjust height. You either have too much space or just a few inches.
      by
      Response from GE_AppliancesSep 10, 2024
      We know how important it is to have a refrigerator that is functional for your needs and we are sorry that we let you down with this model. We hope that the more you use your appliance the more you will like it.
        Looks fabulous
        We love our GE fridge it's very roomy and the ice maker is quiet and makes a lot of ice. One problem the water dispenser is too slow waste electricity having the door open takes so long to fill up a cup of water. Other than that it's the best fridge we have owned. We had whirlpool and LG.
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          • Recommended
          Solid Basic Refrigerator
          This appliance is perfectly sufficient for all of our needs. I knocked it down a star because it is a basic model without modern features and also, and mostly, because it is a little bit noisy. Our previous refrigerator barely made any sound at all and this one makes audible noises fairly constantly. As in, it's a little surprising how much noise this appliance makes. The freezer is on the small side also, so if you have a large household take that into consideration.
          by
            • Recommended
            Space Saviour!
            Love this refrigerator!. Contractor messed up on opening for refrigerator and I had to go with a smaller than standard. This was one of few french door refrigerators that had a water dispenser inside...( I did not want it on the outside as you lose so much space inside refrigerator) The only thing I am not truly happy with, is the design of the water dispenser. Very difficult to get anything under the 'stubby' tube... so I extended it with a piece of clear tubing. Much easier to dispense in a wide range of drink containers.
            by
              • Recommended
              GE is a long life name
              Well made and user friendly with plenty of space with great features
              by
                • Recommended
                love all the features it has unlike our previous o
                love our new GE refrigerator! laid out good and has all the bells and whistles ! The seller was excellent in delivering it , describing all the features , and getting rid of our old fridge
                by
                  • Recommended
                  Great features
                  Nice space . Looks durable and nice stainless steel finish.
                  by
                    • Recommended
                    Quiet fridge
                    33” French door refrigerator. I’ve only had it 5 1/2 days so far. But the fridge is very quiet. I barely can hear the ice drop. It has a water spicket inside the fridge and the water comes out cool which is nice. So far I’m happy with my GE appliances. I prefer to do my reviews after a year to give a better real life experience with a product. But they asked for a review when I registered the fridge. So here it is. But I’m happy with my GE choice.
                    by
                      • Recommended
                      French Door refrigerator
                      I really don’t like the bottom pull out on my front door. It don’t open good and it don’t shut good. Looks like it’s cheaply made and wondering how long it’s gonna last me and that’s my opinion.
                      by
                      Response from GE_AppliancesSep 4, 2024
                      We only want the best from our appliances, and we’ll be sure to forward your feedback about the bottom drawer to our product team so we can work to improve.
                        Amazing
                        So far we love our new refrigerator! We had an LG that died just short of four years! Love my French Door Freezer on Bottom Refrigerator
                        by
                          • Recommended
                          Sleek looks
                          It is the perfect size for my kitchen. I like the layout of the shelves and drawers. The icemaker works well. I was also surprised by how quiet it is
                          by
                            • Recommended
                            Live the lay out! I can find everything!
                            We had a GE side by side, looking for the slate color and size required we found this one. It is wonderful. I can find my food again. Seems like more room than my older side by side and it has a cubic foot less!!
                            by
                              • Recommended
                              Freezer at the bottom, double top fridge doors .
                              Absolutely love my new ge fridge ! Everything about it ♥️
                              by
                                • Recommended
                                Lots of Storage and Great fit
                                The size and fit are perfect in my kitchen. It's an unusual width and is the only one on the market that fits the bill! It has so much storage as well. My only feedback is that the filtered water in the fridge isn't very cold which will hopefully change over time.
                                by
                                  Leaking water valve
                                  This is the second GE fridge that we have purchased since Memorial Day. The first one we purchased had to get replaced due to an overrunning compressor freezing the water in the door. We opted for this model as the replacement because we didn’t want to risk running into the same issue as before. We got this unit towards the end of July from a local appliance retailer who has been the best and most helpful. Less than a month after receiving the fridge I noticed a puddle of water inside the cabinet behind the left side drawer where the water valve is. When the water on the side of the cabinet is being used the water valve leaks. We currently have an appt set up with the retailer we used for have it diagnosed and fixed as the valve itself could be leaking or one of the lines is cracked. I did the research and read the reviews and was hoping I would have better luck with GE appliances but that doesn’t seem to be the case. We bought an extended warranty and it seems like it will be coming in handy if this unit makes it out of the warranty period.
                                  by
                                  Response from GE_AppliancesAug 27, 2024
                                  While we’re happy that you gave us another chance to earn your trust, it’s unexpected that your replacement fridge is having issues with water leaking inside. We are glad you’ve been able to set up an appointment with a qualified technician, and we’re confident that they’ll be able to get this situation resolved quickly.
                                    Great features and great look
                                    I bought the GR Refridgerator model GNE25JYKHFFS and it’s a really nice addition to my kitchen because I had a limited space to put in a nice refrigerator and this is perfect. Great model great doors and drawers and freezer. So far so good😉
                                    by
                                      • Recommended
                                      Beautiful refrigerator
                                      So far so good! Looks so nice and quite~ When you open the door the light gets brighter!
                                      by
                                        • Recommended
                                        It has great features and very clean design
                                        I just got it in my home. So far, it is everything that I wanted for the size I needed. I have always used GE products in my kitchen and I have always be very happy with them! So, I don’t expect anything less from this refrigerator at all!
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                                        Response from GE_AppliancesAug 29, 2024
                                        We are excited that you are loving your new refrigerator. This is such a beautiful model with many great features that we are happy to hear you're enjoying. We are honored to have you as a part of the GE Appliances family, and we hope you continue to enjoy your refrigerator for many years to come!
                                          • Recommended
                                          Great ice maker
                                          Very nice refrigerator. Love the water and ice dispenser
                                          by
                                            • Recommended
                                            New Refrigerator
                                            I love the large freezer on the bottom. But only after one week a shelf broke, the bracket snapped. I now have to wait almost one month for a replacement. And this refrigerator was not cheap!
                                            by
                                              • Recommended
                                              Great Features
                                              It has a lot of room for a 33 inch wide looks very nice and the freezer has enough room to store pizzas has enough freezer space. I like that there is no outside ice and water because it gets everywhere. I drink mostly bottled water. I’m very pleased with this refrigerator.
                                              by
                                                • Recommended
                                                We love our fridge
                                                Large door shelves, large bins for fruits and vegetables lot of storage space on interior shelves. Freezer is large and the ice maker is great. The price was fantastic. The stainless is very easy to clean. We love our fridge.
                                                by
                                                  • Recommended
                                                  Beautiful
                                                  I love the refrigerator. I just got it installed today. My sister has the same one for 1 year now with no issues!!! Highly recommend it looks so good in my kitchen
                                                  by
                                                    • Recommended
                                                    Looks great! First fridge was defective.
                                                    First fridge was defective. Failed within 24 hours. Loud vibrations due to compressor / pump malfunctioning. New fridge delivered / installed today. We shall see how this one holds up.
                                                    by
                                                    Response from GE_AppliancesAug 13, 2024
                                                    We only want the best from our appliances, and it’s unexpected to hear that your first refrigerator was defective upon arrival. We strive for perfection, and we’ll be sure to forward your experience to our product team so we can work to ensure issues like this don’t occur going forward. We are glad you were able to get a replacement so quickly, and we’re confident that you’ll get many years of excellent use from your new unit.
                                                      • Recommended
                                                      Great fridge. more room than you would think
                                                      We love this fridge. It's everything we wanted. There's more room inside than it would seem. The cold water and ice dispenser is not located "in" the door which saves at least enough room for an extra 1 gallon milk jug. The only con: I wish the "crisper" draw had independent drawers so you don't have to open both refrigerator doors to pull it out.
                                                      by
                                                        • Recommended
                                                        Door shelving
                                                        The shelves in the door have a short small shelf at the bottom. You cannot see what is in them due to the bigger shelf above. It cannot move to the top. No butter container. Water dispenser is awkward.
                                                        by
                                                        Response from GE_AppliancesAug 6, 2024
                                                        As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the shelving along to our product team to review.
                                                          Was great till stopped working
                                                          What's great butt? Stop cooling yesterday and we have only had it for 3 weeks
                                                          by
                                                          Response from GE_AppliancesAug 7, 2024
                                                          We’d like to assist you with your refrigerator. If the unit is running but not cooling, please refer to this link below for some tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185 If you are still having issues we recommend making an appointment to have this matter resolved. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
                                                            So good so fair
                                                            Big storage,but I don’t like the ice maker design.
                                                            by
                                                              Showing 1-30 of 10,732 reviews

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                                                              Refrigerator Width (in.)

                                                              32.75 in

                                                              35.75 in

                                                              35.75 in

                                                              32.75 in

                                                              Depth (Excluding Handles) (in.)

                                                              35 in

                                                              33.875 in

                                                              33.375 in

                                                              35 in

                                                              Height to Top of Refrigerator Case (in.)

                                                              68.625 in

                                                              68.625 in

                                                              68.625 in

                                                              68.625 in

                                                              Ice/Water Dispenser

                                                              Water Only

                                                              Water Only

                                                              Both

                                                              Both

                                                              Installation Depth

                                                              Standard Depth

                                                              Standard Depth

                                                              Standard Depth

                                                              Standard Depth