Customer Reviews for GE 24 in. Stainless Steel Top Control Smart Built-In Tall Tub Dishwasher with Steam Cleaning and 48 dBA

We only want the best from our products, and it’s unexpected to hear that your dishwasher’s seal failed so suddenly. We want to help. We suggest checking out the article below for tips on putting the door gasket back in place if it’s undamaged. https://products.geappliances.com/appliance/gea-support-search-content?contentId=37397 If that doesn’t help, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.

We love to hear that your new dishwasher has been working so well, and that you’ve been enjoying its cycle indicator lights and other fantastic features. You can stay in control when you connect with our outstanding SmartHQ app, and the bottle jets do an excellent job of cleaning tall, narrow items.

Hello there - Congratulations on your new home! We appreciate you taking the time to provide us with valuable feedback. We are so sorry to hear that your dishwasher is not properly cleaning or drying your dishes. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA

Hello - we're very sorry to know you've had to experience this situation with your new dishwasher. We know this isn't ideal, and we completely understand your disappointment. Please know we will share this feedback with the appropriate teams for future design consideration. We contacted you via email to learn more about this concern. Please keep an eye out for this email and respond at your earliest convenience. We still recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm You can also refer to your retailer's return/exchange policy as another possible solution for this concern. We hope to hear from you soon, and please know you can also reach out to us on social media if there are other questions or concerns we can assist you with. Take care. Pablo@GEA

Hello, Thanks for sharing your feedback. We're sorry to hear that things are not going well with your dishwasher. Please know that we will use your feedback to improve. We would also like to provide some helpful information. For the best results, make sure inlet water temperature is correct. Turn on the hot water faucet nearest the dishwasher, let run until the water temperature stops rising. Then start the dishwasher and turn off the faucet. This ensures the entering water is hot. Also, we recommend that you use high quality rinse agents such as Cascade® Platinum™ Power Dry™ Rinse Aid or Finish® Jet-Dry® Rinse Aid to prevent spots and prevent new film build-up. If water is extremely hard, a softener may be required. Did you know that there are many normal sounds you can hear from a dishwasher. Check out this article to learn more: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38923 We hope this helps, and if we can help in the future, please let us know. We are more than happy to. All the best, Kianna@GEA

Hi there, we're very sorry that your latch is broken and that your dishwasher is noisy. We know this must be very frustrating, so we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm We hope that helps. We're wishing you the best. Guy@GEA

We truly appreciate you taking the time to leave us a review! We’re so happy to hear that you’ve been impressed with the dishwasher. The Use & Care manual can be found at this link here: https://products-salsify.geappliances.com/image/upload/s--TT4lFTJW--/eedb3755d45de070f7dcab15106647e79654fb7f.pdf?_ga=2.3210992.1551822369.1724678182-173084733.1722015086

We're here to support you with your dishwasher. We do see that a service appointment has been scheduled and we're confident the issue will be resolved by a certified technician. Thank you for your patience.

We'd like to assist you with your dishwasher. It is normal for the unit to make sounds while in operation. However, it can also make sounds that aren't normal. Please refer to the article below for more information: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16269 If the unit is making sounds that aren't normal and the suggestions don't help, you can schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm

We would like to help with your dishwasher. An agent will be reaching out to you via email, please respond at your earliest convenience.

We're here to support you with your dishwasher. Keep an eye on your inbox for an email from our team member seeking additional details. Please respond promptly when you receive it.

We hate to hear that you’ve been less than impressed with the utensil organization in your new dishwasher, and that you’ve had trouble with it not drying as expected. We want to help. We recommend taking a look at the loading tips in the article below for info to help you get the most out of your dishwasher’s space. https://products.geappliances.com/appliance/gea-support-search-content?contentId=19573 We also suggest this next article for ways to help you improve your drying performance. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451 If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.