Customer Reviews for GE 30 in. Optional Built-In Trim Kit in Stainless Steel

We hate to hear you're not happy with your trim kit. We always want to provide a quality product, and your feedback will be shared with our team. As long as you use the kit for the correct model and follow the installation instructions (available here: https://images.thdstatic.com/catalog/pdfImages/b3/b39337b0-a5a6-4c7c-ad3c-92d37c9e6cda.pdf), we're confident it will work well for you.

Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on any of our social media platforms via private message with the complete model/serial numbers of your unit, pictures if available, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Warm regards. -Don@GEAppliances

Hey there - We're sorry to hear you're not satisfied with your purchase. While we strive to meet the needs of our consumers, we also understand there's always room for improvement. We will be sure to share your thoughts with our design and engineering teams. We apologize for the inconvenience caused, and we hope to earn your trust back in the future. Kind regards. Julia@GEAppliances

Hey there - We're disappointed to hear about the issues you're having with your trim kit. While we work hard to meet the needs of our consumers, we also understand there's always room to improve. We appreciate you taking the time to give us your honest feedback. We will be sure to share your thoughts with our design and engineering teams. We apologize for the inconvenience caused by this. We hope to earn back your trust in the future. Kind regards. Julia@GEAppliances

Hello - Thank you for reaching out to us and for your continued support of your trim kit. We sincerely apologize for the inconvenience you've experienced with the door dragging on the trim kit. Your feedback is crucial to us, and we take this matter seriously. We appreciate your loyalty, and we want to ensure that you have a positive experience with our products. We'd like to help! Please reach out to us on any social media platform so we can gather some additional information. We look forward to speaking with you soon. -Kacie@GEAppliances

Hello - Thank you for reaching out to us with your feedback regarding this trim kit. We sincerely apologize for the inconvenience you've experienced with the design of the trim kit in relation to your microwave's door hinge. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We take your comments seriously and will certainly pass them along to our product development team. Your input helps us identify areas for improvement, and we are committed to enhancing our products to meet our consumers' needs and expectations. If you have any further questions or concerns, please feel free to contact us on any social media platform. We appreciate your business and look forward to serving you better in the future. -Kacie@GEAppliances

Hello - Thanks for bringing this to our attention. We'll be sure to share your feedback with our product development team. Kind regards. -Don@GEAppliances

Hello - Thanks for bringing to our attention. We recommend that you review the installation guide for this trim kit to ensure that it is installed properly: https://images.thdstatic.com/catalog/pdfImages/b3/b39337b0-a5a6-4c7c-ad3c-92d37c9e6cda.pdf. Let us know on social media via private message if you need assistance in the future. Warm regards. -Don@GEA

Hello - Thanks for taking the time to leave a review. We appreciate your valuable feedback that we'll be sure to forward to our product development team. We're available on social media if you need assistance in the future. Best wishes! -Don@GEA

Hello – We regret to hear that this trim kit did not fit your microwave and that you found the plastic cheap. We will share this feedback with our quality team so we can consider this moving forward. Please reach out to us directly so we can assist you in finding the correct trim kit for your model. We look forward to speaking with you soon. -Kacie@GEA

Hello there - we're glad to know that your new built-in microwave has met your expectations. If you need further assistance with this concern, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They can either help or transfer you to your local store to help with this specific concern. All the best. - Pablo@GEA

Hello - Thank you for choosing GE Appliances. We apologize that the trim kit did not meet your expectations. We want to clarify that the frame of this trim kit has a stainless steel finish, but it is not made of actual stainless steel. We are sorry if this caused any confusion. Rest assured, we are committed to providing the highest quality products and are confident that you will be satisfied with the performance of this trim kit for years to come. We're always here if you need anything. Take care, Shayla@GEA

Hello - We're sorry to hear that your trim kit had a dent. We understand how disappointing that would be, and we're glad you can receive a replacement! We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help. -Shayla@GEA

Hello there! Thank you for providing us with your feedback. We are extremely sorry to hear that your trim kit was warped in multiple places. We understand the frustration this causes. This is in no way the consumer experience that we strive for. The retailer should be providing you with a solution for this issue. If they are not able to, please reach back out to us and we will get this handled for you. We appreciate you choosing GE Appliances for your home, and we hope you enjoy your new microwave for many years to come! - Adrian@GEA

Hello-Thank you for taking the time to send us your review. We are sorry to hear you were not impressed with the quality of your trim kit. We do take your feedback seriously and will use this information to send to our engineers and design teams so that we may make any changes or improvements moving forward on future builds. Please let us know if there is anything else we can help with in the future. Sincerely- Dianna@GEA

Hello – We appreciate you taking the time to let us know how your experience installing this trim kit went! We’re sorry to hear that it is a little more difficult than anticipated. We will share this with our team so we can consider it moving forward. Thanks for letting others know the best way to keep from losing screws into the tiny crevice. We wish you all the best and please let us know if you have additional questions. -Kacie@GEA

Oh no! We hate to hear that you couldn't use this trim kit. This is certainly not the experience we'd want you to have. We strive to provide the best quality and will share your feedback with our team for review. We also provide a detailed Instruction Guide online here: https://images.thdstatic.com/catalog/pdfImages/b3/b39337b0-a5a6-4c7c-ad3c-92d37c9e6cda.pdf. If you ever need anything in the future, we're always glad to assist. Take care, Shayla@GEA