Customer Reviews for GE 4.5 cu. ft. Top Load Washer with Deep Fill in White

It’s unexpected to hear that you’ve been less than impressed with your washing machine due to water levels not covering the load. We suggest checking out the article below for more information on why this occurs. https://products.geappliances.com/appliance/gea-support-search-content?contentId=38008

We're sorry to hear about your washer needing to be replaced so soon. That is not the kind of experience we want for anyone. We do see that you worked with the retailer and are getting this resolved. Thank you again for letting us know.

It’s unexpected to hear that your washing machine has had a bolt break. We want to help. We recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.

We're like to help you with the washer. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.

We only want the best from our appliances, and it’s unexpected to hear that your washing machine is making so much noise. We want to help. The articles below feature information about normal washing machine noises, as well as tips to help you load and level your unit to help prevent this situation from occurring. Loading/leveling tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110 Noises: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061 If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.

We understand the disappointment caused by this situation. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any case numbers you may have, pictures if available, and the model/serial numbers of your washer so we can investigate further.

We'd like to assist you with your washer and the odor. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.

We are happy to assist you with your washer. We recommend viewing some tips at the link below for your washer not properly cleaning your clothing items. Also, most washers, such as this one are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. This is normal. https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098&_ga=2.33726241.1895062423.1718978958-507723860.1707936747

We are more than happy to assist you with your washer. We recommend viewing some troubleshooting tips for the washer shaking while in use at the link below. If these tips do not help with the shaking, service may be needed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445&_ga=2.192189162.1798746797.1718028540-507723860.1707936747

We’re happy that your new washing machine has been working so well, but we hate hearing that you’ve been having trouble when washing bulky bedding. We want to help. Most large comforters and blankets will wash properly in our top-load washers, as long as the comforter fits below the balance ring of the washer tub and is not stuffed in the tub tightly. We also recommend taking a look at the article below for tips on the best way to load your washer to avoid an out of balance situation, as well as tips on ensuring the washer is properly leveled. https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110 If you continue to have issues, we suggest having this situation diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.

We understand your concern about your clothes being twisted and having holes after a cycle. For help with this situation, please review the section titled: "Snags, holes, tears, rips or excessive wear" on pg. 25 of the Owner's Manual: https://images.thdstatic.com/catalog/pdfImages/94/94549696-b4cf-4a6d-a0a2-05df1f88ee5d.pdf.

We are happy to hear that your washing machine has been working so well, but we hate that you’ve had issues with rust on the lid. We recommend taking a look at the following article for more information on appliance rust. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16698 You can also schedule service to have the lid replaced by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.

We recommend viewing the loading instructions on page 15 of the Owner's Manual at the link below to avoid frequent unbalancing of the machine while in use. https://products-salsify.geappliances.com/image/upload/s--9rsgy2-K--/lzojtfkclqdkxvdaa1oy.pdf?_ga=2.231612255.1792491708.1715610067-507723860.1707936747

Water may not cover the top level of the clothes. This is normal for this high efficiency washer. To ensure you're properly using the Deep FIll option, please review the "Deep Fill" section on pg. 13 of the Owner's Manual: https://images.thdstatic.com/catalog/pdfImages/94/94549696-b4cf-4a6d-a0a2-05df1f88ee5d.pdf. If Deep FIll is still not responding, we recommend scheduling a service appointment for one of our qualified technicians to assess your washer. You can schedule an appointment by calling us at: 1-800-432-2737.

We're glad to assist you with your new washer by providing some troubleshooting that may help with these issues. Please refer to the links below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445 https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110 If the unit still won't operate correctly, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm

We are so happy to see that you've been enjoying this washer so far. You've made an amazing choice. One of our most favorite features is the "Speed Wash" which helps you save time and quickly wash a small load of items. It really comes in handy when you are in a rush.

If you're experiencing issues with your washer going out of balance during the spin cycle, we recommend ensuring you're not over-loading the washer, and that all 4 leveling legs are properly adjusted to the same height and secure. You can view all of the normal noises you can expect to hear when your washer is in use on our website in the article at the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ga=2.140460851.1620867377.1712781189-1342374613.1688136512