Customer Reviews for GE Profile 30 in. Over the Range Convertible Range Hood with LED Light in Stainless Steel

Hello, We appreciate you taking the time to leave a review on your GE Profile Series under-the-cabinet hood. We are truly sorry to hear that the hood has stopped working after 5 year of use, as this is certainly not the quality that we expect. We recommend reviewing the troubleshooting tips mentioned on page 21 of the owners manual at the link below: https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.267075406.1915294111.1698411827-1100713441.1674245189 Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@GEAppliances

Hello - Thanks for taking the time to share your feedback about the design of the unit. If you're unable to sue Chef Connect, please review pg. 5 of the owner's manual for instructions on how to properly connect this feature: https://images.thdstatic.com/catalog/pdfImages/71/71504932-344a-470d-aea5-db70e5272563.pdf. If the issue persist, feel free to reach out to us on social media via private message with a copy of this review for further assistance. All the best. -Don@GEA

Greetings! Thank you for your feedback. We are so sorry to hear that the touch screen on your vent hood is no longer working. We strongly encourage you to schedule an in-warranty service appointment with one of our technicians to get this issue diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm We are honored that you chose GE Appliances for your beautiful new kitchen. We are confident that our technicians will be able to get this issue resolved as quickly as possible! - Adrian@GEA

Hello, Our deepest apologies to hear that your vent hood is noisy and you are having difficulties with the chef connect feature. The chef connect feature allows you to synchronize the range with the hood's vent fan and light. To connect the vent hood and range please follow the steps listed at the article link attached below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34456 If your vent hood is noisy we recommend referring to page 21 of the use and care manual for the troubleshooting steps: https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.48639714.594434270.1685969960-302677575.1657120421 We hope you are able to get this resolved quickly. If you have any further questions, please let us know. -Charlie@GEA

Our Ventilation team will appreciate you taking your time to write this review. Glad that you found it easy to install. Bet your kitchen looks beautiful with this hood and your Cafe appliances. Your feedback is much appreciated. If your other appliance offers the Chef Connect feature then you can use the two. Also you can use the optional UXRC70 - Remote Control for this hood. you can purchase this remote via the following. https://www.geapplianceparts.com/store/parts/spec/UXRC70 Hope this helps and Happy Holidays. Geoff@GEA

Hello there, we're sorry to see the dents in your hood. We know how frustrating this must be so we recommend reaching out to your dealer for more assistance. Based on their guidelines concerning cosmetic issues, they may be able to help. We're wishing you the best, Guy@GEA

Hi - We are deeply sorry to hear about the issue you are having with your vent hood and can understand your concern with the condensation dripping from the underside of the unit. We have sent you an email requesting additional information so we can check into this further. Please respond at your earliest convenience. All our best! Vikki@GEA

Hello hisyeemail - Thanks for your review. We appreciate your loyalty! We are glad you are happy with your new hood purchase. We’re sure you’ll enjoy the many nice features it has to offer. Thanks for making GE Appliances a part of your home! Olga@GEA

Hello Rudderman - We sincerely apologize for your range hood experience with the fan motor. We understand how this would be frustrating. If further assistance is needed, please email your details to: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your hood. Thanks for your feedback. We'll keep an eye out for your reply.