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Customer Reviews for Galanz 12 cu. ft. Top Freezer Retro Refrigerator with Dual Door True Freezer, Frost Free in Black

Internet #308725261

Model #GLR12TBKEFR

Store SKU #1004125163

  • Adjustable temperature control system allows for personalized use
  • Removable shelves allow for personalized use
  • Dedicated slots on the door for keeping bottles and similar items

Customer Reviews

  • 4.1
    out of 1,017 reviews
  • 55% recommend this product
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Showing 1-30 of 1,017 reviews
We placed this retro refrigerator in an AirBNB. The house is historic and the kitchen is small so we decided to find a refrigerator that would reflect the house. IT IS PERFECT! It is well made and we are converting another rental property to an AirBNB and we will order this frig again!
by
  • Verified Purchase
Unreliable fridge and company!
Crapped out in 8 months. I haven't had a fridge now in a month and the company is stalling my repair. Customer service people say the exact same line every time I call and promise resolution within 2 days. They say they are arranging for a technician but can't say who or where this technician is located.
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Response from Galanz Care TeamMar 2, 2024
We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
    1 found this review helpful
    DO NOT BUY
    The absolute worst appliance purchase I have ever made. Didn't work right from the start. After 3 years its completely worthless. The freezer ices. The fridge top shelf used to freeze everything, now it doesn't even get cold. Biggest waste of $600 I have ever spent. It might look cute as a fun retro fridge but it's really not worth it as after only 3 years it's spoiling food and just taking up space! Complete regret.
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    Response from Galanz Care TeamJan 25, 2024
    We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
      1 found this review helpful
      by
      • Verified Purchase
      We love the fridge. Ideal for our office location.
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      • Verified Purchase
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      • Verified Purchase
      Product stopped working after 1 year
      This company doesn’t sell the replacement parts for their product either. Only a 1 year warranty bc they likely break down after 1 year. Complete waste and not repairable
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      Response from Galanz Care TeamJan 22, 2024
      We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
        3 found this review helpful
        Stop working after a year
        What is going on with the Quality this days, Not even 2 years and stop working . Very disappointed .
        by
        Response from Galanz Care TeamJan 9, 2024
        We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
          3 found this review helpful
          Galanz is terrible
          I had this installed in my new kitchen 3 months And it started flickering on and off, the temp setting and lights blink. Then it quit cooling. I lost alot of food while 8 months pregnant. Anyway Galanz is supposed to honor the warranty, and they are not. They couldn’t get someone out here to fix it or test it, so they were just going to refund me, but so far no refund has came. it’s been 2 months since filing for it.
          by
          Response from Galanz Care TeamJan 10, 2024
          • For support with obtaining a resolution, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim.
            1 found this review helpful
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
            Very cute and sturdy and the appropriate size for my small space
            by
            • Verified Purchase
            NO. It's only 10 Cu Ft.
            by
            Response from Galanz Care TeamJan 10, 2024
            We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
            • Verified Purchase
            by
            • Verified Purchase
            Stopped working
            There are so many warning reviews on this frig. Ours just stopped working and no appliance repair company in our area fixes this brand. It is a shame our landfill is filling up with these.
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            Response from Galanz Care TeamJan 10, 2024
            We're sorry to hear that you're experiencing issues with your product. We understand how frustrating it can be when a product doesn't work as intended. We would like to help you resolve this issue as soon as possible. Please contact our Customer Care team and we will work with you to find a solution. Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused.
              3 found this review helpful
              Great looking affordable and I love it
              by
              • Verified Purchase
              Works great,modern technology with a retro look.
              by
              Response from Galanz Care TeamSep 4, 2024
              We are thrilled to hear that you are enjoying your product! Our goal is to provide our customers with the best possible experience, and we are constantly striving to exceed expectations. We appreciate your support and thank you for choosing our brand.
              • Verified Purchase
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              • Verified Purchase
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              • Verified Purchase
              Just what I was looking for
              by
              • Verified Purchase
              Galant refrigerator
              Frig is working great and fits in the man cave perfectly. Gave 4 stars because there was small dent on the side which isn’t a big deal as it’s hidden by a wall. Great for an extra frig.
              by
              Response from Galanz Care TeamJan 11, 2024
              Thank you for sharing your experience. We appreciate your feedback and will take it into consideration as we continue to improve our products.
              • Verified Purchase
              • Recommended
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              • Verified Purchase
              Nice looking fridge but not worth the money. It stopped running at 6 months. Call the manufacturer, they said they don’t have any parts to repair this fridge. It has to be scraped. I don’t recommend any Galanz products.
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              Response from Galanz Care TeamNov 30, 2023
              We apologize that this product did not meet your expectations. We understand that everyone's needs are unique, and we offer a wide variety of appliances that may better suit your needs in the future. Please do not hesitate to explore our selection and find something else that you love.
              • Verified Purchase
              1 found this review helpful
              Nice finishing
              Typical fridge w top freezer. Finishing is nice.
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              Response from Galanz Care TeamNov 28, 2023
              Thank you! We appreciate you sharing your experience with us.
              • Verified Purchase
              • Recommended
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              • Verified Purchase
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              • Verified Purchase
              Did not receive my fridge customer service couldn’t locate it and didnt help, transit probably stole it or sent it somewhere else and now i have No fridge. Never buying appliances here again
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              Response from Galanz Care TeamNov 13, 2023
              We are sorry to hear you had this issue. Please contact Home Depot to resolve this issue.
              • Verified Purchase
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              • Verified Purchase
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              • Verified Purchase
              Showing 1-30 of 1,017 reviews

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              Price:
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              Refrigerator Width (in.)

              23.74 in

              24 in

              23.25 in

              Depth (Excluding Handles) (in.)

              27.48 in

              24.4 in

              26.5 in

              Height to Top of Refrigerator Case (in.)

              66.93 in

              70 in

              Ice Maker Features

              No Ice Maker

              No Ice Maker

              No Ice Maker

              Total Capacity (cu. ft.)

              12 cu ft

              9.2 cu ft

              10.1 cu ft