Customer Reviews for Google Nest Learning Thermostat - Smart Wi-Fi Thermostat - Mirror Black
- Learns your favorite temperature settings and adjusts
- Saves on energy bills: up to 12% on heating and 15% on cooling
- Control remotely through smart device and set up alerts
Customer Reviews
Aug 21, 2024
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Aug 10, 2024
Faulty Product
This device has a known issue with faulty wifi chips. My thermostat wifi chip went out 2 years after installation. I contacted customer support and went through the reboot process, etc then was told it is out of warranty and I need to buy another unit. I counted on Google Nest to produce a quality product and they failed. I am a loyal customer of Google Nest with 12 device and subscriptions. This is how they treat their loyal customer.
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Response from Nest SupportAug 26, 2024
Hi there, we're sorry to hear about your experience with your Nest Learning Thermostat. We understand your concern and want to know your thoughts, feel free to share it with us: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Jun 19, 2024
The best thermostat ever made!!!!
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Jun 5, 2024
It’s easy for installing and easy programming
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May 29, 2024
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Apr 28, 2024
Just Do It!
Just works and comes with everything you need. Wasted time, money, energy and stress on cheaper options, only to have to get a Nest Thermostat. Works without a C wire and older setups. Compatible with 95% of systems and backed up with support for before and after when you need help.
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Customer review from homedepot.caApr 10, 2024
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Apr 3, 2024
Great for Google Homes
If you are a Google environment in your home then this thermostat will work great. I had a Nest for 8 years before switching to ecobee due to no Apple integration support for obvious reasons. I was very happy with my Google nest while I had it but my only gripe was the lack of ability to schedule with the external sensors. You could only select four hour windows to change which location to cool and it did not allow me enough flexibility.
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Feb 29, 2024
Do not buy
Let’s get this out there, Google is huge makes billions can care less about your failed Nest, seems there is a major issue with the Wifi chip, multiple complaints about this in reviews, seems it will work until it doesn’t and when it doesn’t it seems neither Home Depot or Google will fix it, of course you get the canned message about how they care….
I don’t recommend this product until they fix the issues!!!
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Response from Nest SupportMar 1, 2024
Hi there, we’re sorry to learn about your frustrating experience with the performance of your Nest Learning Thermostat. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re having with the connectivity of your device. Please reach out again to our dedicated team of specialists and let us help find a better resolution for you. You can contact us on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Sep 28, 2023
Doesn’t work, can’t return
Bought 2, one worked for a while. 2nd did not work. Nest won’t return my emails or phone.
Very poor service. I’m out $460. Thanks a lot Nest
Home Depot won’t take them back either…..
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Response from Nest SupportSep 30, 2023
Hello there, Rick. Thanks for sharing your feedback on the Nest Learning Thermostat. We’re sorry to hear that your experience has been less than ideal. We’ll share your feedback with the right team to work on improving how we handle cases with care and efficiency. Meanwhile, we’d like to know more about your concerns so we can help improve your experience. Please contact us anytime using this link: https://support.google.com/googlenest/gethelp
Jul 29, 2023
Works just long enough for warranty to expire
My first one lasted just long enough for warranty to expire then wifi failed. I looked online to see this is very common for this model to fail in this way. I was able to get a replacement in October of 2022 and they still covered it under warranty so I was happy but as of July 2023 the new replacement unit has suffered the same wifi failure.
You dont need to use wifi but it is one of the nice features, for which you are spending the extra money, so it should work.
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Response from Nest SupportAug 2, 2023
Hi there, BersaBK. We're sorry to hear that you encountered this issue. To address your concerns and provide the best assistance, we recommend reaching out to our support team. They will be able to look into your concerns and find the best way to help you. You can contact the support team through this link: https://support.google.com/googlenest/gethelp
Jul 6, 2023
I just replaced my old honey well to this nest thermostat and it works perfect better then my old one just wish you were able to use it without a gmail.
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Jun 1, 2023
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Mar 18, 2023
A Little Research
Took some time to review this stat and to make sure I could install. Found it on sale, $100 rebate from local pud plus sold old thermostat, this thing cost me like $30. I appreciate the you tube videos I watched.
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Dec 22, 2022
Nest
Easy and quick installation with wizard app
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Dec 7, 2022
Google Nest thermostat
Nice and easy to use
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Jul 22, 2022
Overall Great Product
Very easy installation and looks great . The app was super easy to follow to connect our wireless devices too. Everything overall works great and does what it says .
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Jun 27, 2022
Nice, sort of, when it works
Good: First, easy to install & setup. Bad: no hold temp, you have to link a device so it knows you're home. Doesn't always work, constantly find the thermo in away mode. Doesn't always sense when you walk around it, at times doesn't respond to motion or touch. Constantly drops WIFI, with 15 other devices in home with no issues, including a NEST doorbell. Factory reset does not restore non functioning WIFI. Simple 'reset' will at some point allow the unit to connect to WIFI, normally 3x max works
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Response from Nest SupportJun 27, 2022
Hello MrKrumb, we appreciate you for posting your review here. We're sorry to hear that your experience with the performance of your Nest Learning Thermostat has been less than ideal. We appreciate that you've done some troubleshooting on your end, but we recommend that you reach out to our support specialists so we can help you in finding a resolution and improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Jan 23, 2022
no smarts, just a schedule.
In short their app nor the product is smart. The rigid adherence to the schedule is the largest issue. If I change the temp 5m ago, I don't still want the thermostat to move to the sleeping temp. Why is the review length so short?
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Response from Nest SupportJan 28, 2022
Hi Jjamesjohnson, thanks for posting your review on your Nest Learning Thermostat. We can see that you're experiencing some issues with controlling the temperature of your thermostat. We'd like to know more about your issue so we can better identify the cause and provide you with some assistance. Please reach out to our support team and contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Dec 23, 2021
Great Thermostat
Easy install and set up. Works great. However, it does require a common wire.
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Dec 15, 2021
Does Not Work Right On Dual Fuel
The literature says will work on Dual Fuel and Google's online community assured me this will work on dual fuel. It does wire up and turn on both the compressor and gas furnace just as expected. The problem is it doesn't use the auxiliary heat when it sees you want a big tempreture change. If my house is 50 degrees and I want it 70 it takes over 11 hours. The gas furnace can do it in two. On Google's forum many people complain about this problem. There answer to everything is don't worry, everything is fine, just give it more time to learn. It has been in a week and still has not learned I don't like to be cold.
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Response from Nest SupportDec 18, 2021
Hi Eddie24361, thanks for sharing a review to let us know of your experience with the Nest Learning Thermostat. We’re sorry to hear about your issue with using the auxiliary heat
Multiple stages of heating and cooling are handled a bit differently for a short period after your Nest thermostat has been installed. This is because your thermostat needs time to learn and customize energy saving and comfort features like Time To Temperature to your home. In most homes, Time To Temperature will take about a week to learn, but could take more if your heating or cooling system isn’t used frequently.
So your thermostat will handle multiple stages of heating or cooling differently while it learns about your home, your temperature preferences, and your system’s efficiency. Before your Nest thermostat has activated Time To Temperature, the second stage of heating or cooling will turn on when you adjust the set point 3.3°F beyond the current temperature.
If you’d like us to have another closer look into issue, please contact us again through our support channels here: https://support.google.com/chromecast/gethelp
Multiple stages of heating and cooling are handled a bit differently for a short period after your Nest thermostat has been installed. This is because your thermostat needs time to learn and customize energy saving and comfort features like Time To Temperature to your home. In most homes, Time To Temperature will take about a week to learn, but could take more if your heating or cooling system isn’t used frequently.
So your thermostat will handle multiple stages of heating or cooling differently while it learns about your home, your temperature preferences, and your system’s efficiency. Before your Nest thermostat has activated Time To Temperature, the second stage of heating or cooling will turn on when you adjust the set point 3.3°F beyond the current temperature.
If you’d like us to have another closer look into issue, please contact us again through our support channels here: https://support.google.com/chromecast/gethelp
Nov 26, 2021
Good one
I brought this a week ago and so far it work great.
Funny thing - it sometimes show -0 °C as temperature!! Not sure what does that mean! Lol
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Customer review from homedepot.caNov 9, 2021
Nest with heat pump system
After several HVAC techs told my air handler was not compatible with a little research i was able to get mine nest thermostat to work.
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Oct 18, 2021
Junk
Bottom line. the ambient room temperature sensor is off 6-9 degrees so the unit is junk. . Did the reset and restart a dozen times and same issue. Must be why there is a class action law suit against them for this very reason.
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Sep 22, 2021
Technology better than ever! OMG
Looks Great! You have to adjust the control everyday for the first week so it could learn your home automatically
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Aug 8, 2021
Poor Return on Investment
I bought 3 learnable Nests and one non-learnable. Two of the learnable have already failed. I received a no power message with the first Nest failure. The electrician checked my system and dicivered that the Nest back plate was no longer conducting electricity. I bought a new plate om-line at the Google store. Unfortunately i bought the second generation of the Nest plate. I tried to return it and soent over an hour with Goohle customer service via chat. They couldn’t find my order seoute me sending them my confirmation email. As it was winter I bought a whole new nest from the Home Delot. Again it came with the generation 1 plate . It worked. This week my upsatirs Nest has stopped wirking with the same error message. Perhaps this is why Google developed a second generation plate? Anyhow i never received my $100 refund from Google for the plate. Poor reluability and poor customer service from Google leads my to my opinionion to never buy a Nest product again.
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Response from Nest SupportAug 10, 2021
Hi sweating, thanks for posting a review. We are sorry to hear that you are experiencing power errors on your Nest Learning Thermostat.
Power errors usually occur if the HVAC system is not delivering enough power to the thermostat. Others could possibly be a wiring issue or a thermostat base issue. You can do the following to inspect your thermostat wires:
- Make sure to turn the powers off.
- Remove the C wire (if have) and inspect if the exposed part of the wire is ⅓ to ½ inch long, clean and straight.
- Cut and re-strip any crooked or corroded wire ends.
- Re-insert the wire. Make sure that the wire connector’s button stays down. If not, the wire isn’t fully inserted, and the thermostat won’t detect it.
We’d like to help you the best way possible, if we could learn more about what happened. Please reach out to our support team so we can work with you and isolate the recurring issue. You can reach out to our support team and improve your experience here: https://support.google.com/googlenest/gethelp
Power errors usually occur if the HVAC system is not delivering enough power to the thermostat. Others could possibly be a wiring issue or a thermostat base issue. You can do the following to inspect your thermostat wires:
- Make sure to turn the powers off.
- Remove the C wire (if have) and inspect if the exposed part of the wire is ⅓ to ½ inch long, clean and straight.
- Cut and re-strip any crooked or corroded wire ends.
- Re-insert the wire. Make sure that the wire connector’s button stays down. If not, the wire isn’t fully inserted, and the thermostat won’t detect it.
We’d like to help you the best way possible, if we could learn more about what happened. Please reach out to our support team so we can work with you and isolate the recurring issue. You can reach out to our support team and improve your experience here: https://support.google.com/googlenest/gethelp
Jul 9, 2021
Have other nest thermostats already, but this one was in...
Have other nest thermostats already, but this one was in the bronze / gold color to match the lighting fixtures and handles of the room. Nest is a great thermostat, easy to access and use, we have another screen based thermostat which isn’t as user friendly and costs about triple.
We appreciate the remote access, ability to manage multiple nest products in one app, and of course the tech built in. I have noticed the learning feature sometimes over learns or doesn’t readjust based on seasonal changes so I have found it better to turn off the learning feature and just set a steady temp with eco mode / away mode available for when we are away.
Would recommend to anyone, they fit in any space in both function and appearance, and shipping through Home Depot was fast.
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Jul 8, 2021
Easy to install works phenomenal...
Easy to install works phenomenal
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Jun 24, 2021
This thermostat was an easy install it sync with our security system and our smart devices. I LOV...
This thermostat was an easy install it sync with our security system and our smart devices. I LOVE the fact I can regulate my thermostat from anywhere in the house. I also, appreciate the fact that it knows when we are away from home. I haven't been able to determine the savings on our electric bill as of yet, but I'm looking forward to that. Also, grateful for the rebate savings that BGE offered on this thermostat. Overall very pleased!
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Apr 10, 2021
I have been using this for a couple of months now. The installation was super simple. The wiring ...
I have been using this for a couple of months now. The installation was super simple. The wiring diagram is easy to follow and the instructions are clear. The provided hardware makes installing it simple. The controls are easy to use and follow as well. I installed the app on my phone and I love being able to change the temperature from my phone. My wife and I both love the feature where we can set a schedule on the app and have it run automatically.
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Price:
$249.00
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Features | |||
|---|---|---|---|
Removable Interface | Removable Interface | Daylight Savings Time Ready, Vacation Mode | Backlit Display, Battery Back-Up, Built-in Wi-Fi, Daylight Savings Time Ready, Lockable, Touch Screen, Vacation Mode |
Thermostat Compatibility | |||
Universal | Universal | Universal | Furnace |
Wire Configuration | |||
C-Wire | C-Wire | C-Wire | C-Wire |
Power Options | |||
Hardwired | Hardwired | Hardwired | Hardwired |
Heating & Cooling System Type | |||
2 Stage | 2 Stage | 2 Stage | 2 Stage |
