Customer Reviews for HDX 50 ft. x 2 in. Swimming Pool, Spa, and Hot Tub Backwash Hose

Hi, It sounds as though you are saying the seam was split already when you received it?
Of course, if so, this is not acceptable! We apologize for the inconvenience but hope you will take it back to the store for an exchange! Should you wish to work with us directly, you are welcome to reach out to our customer service dept by e-mail at info@poolmaster.com or call us weekdays, 8-4 PST at 800-854-1492. We are happy to help!

Hi, Thanks for choosing this HDX Backwash Hose and posting your review!

Hi,
While we are are not totally clear about how sand and debris made it back inside your pool, if your filter was in backwash mode, we are very sorry to hear of the problem with the hoses! If Home Depot was not able to held with warranty handling , you are welcome to e-mail details to our Customer Service Dept directly for assistance at info@poolmaster.com
We are here to help!

Hi, We admit we are a little confused, but are sorry that you were not satisfied with this item! To reach Poolmaster Customer Service, you are welcome to call us, weekdays, 8:00-4:00 PST at 800-854-1492. Please don't hesitate to call if we can help.

Great! Thanks for choosing this backwash hose!

Hello, we are sorry you encountered a problem with this item. Please call the Poolmaster Customer Service Department for assistance. 800-854-1492 M-F 8-4 PST.

Hello, We are sorry to hear of the disappointing hose failure.
In the future, should you have any trouble with an HDX or Poolmaster product, you are welcome to contact Poolmaster Customer Service Dept directly for assistance! We may not need return of product but will for sure ask for images if there are problems. If you still have this hose around, please e-mail details and images to us at info@poolmaster.com
We hope you will give us another opportunity.
Sincerely,
Poolmaster, Inc.

We are sorry for the problem!
We hope you gave us another opportunity by exchanging for another HDX Backwash Hose?
If yes, please let us know how the replacement and will let us know how it performed.
We realize this was an inconvenience and do apologize.
We can be reached directly, weekdays, 8-4 PST at 800-854-1492

We are sorry for the problem and apologize for the inconvenience of having to exchange it at the store. We do not anticipate that this problem will occur again but should you need any assistance, you are welcome to contact Poolmaster Customer Service Department directly, weekdays,
8:00-4:00 PST at 800-854-1492.