Customer Reviews for Home Decorators Collection Blakely 37 in. W x 19 in. D x 36 in. H Single Sink Freestanding Bath Vanity in Shale Gray with Lunar Cultured Marble Top

Hello ST, Thank you most kindly for your review for the Blakely Vanity with Stone Effects Vanity Top in Lunar. Although we understand you have decided to keep the unit, we can confirm that our Stone Effects collection is made to model after natural stone, and a variation in color and hue is normal, we are very sorry to learn that you were not satisfied with the final look and appearance of the finish. Please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello Lis, Thank you for your review of the Blakely 31 in. W Vanity in Shale Gray with Stone Effects Vanity Top in Lunar. Although we can confirm that our Stone Effects collection is made to model after natural stone, and a variation in color and hue is normal, we are very sorry to learn that you were not satisfied with the final look and appearance of the finish. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello Contractor1980, Thank you for taking the time to review the Blakely vanity. We are sorry to hear about your disappointing experience. We take product quality very seriously and strive for continuous improvement. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to help prevent this from happening in the future. Thank you for your valuable feedback.

Thank you for taking the time to review Home Decorators and for notifying us about the damage to your cabinetry. We are sorry to hear about your disappointing experience. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to our shipping procedures to help prevent this from happening in the future. If you need any additional assistance, please do not hesitate to contact Customer Service directly at customercarewc@masterbrand.com. Thank you for the valuable feedback.

Thank you for taking the time to provide your candid feedback regarding your Home Decorators cabinets. We take product quality very seriously and strive for continuous improvement. We apologize for any inconvenience you may have experienced. If you need any additional assistance, please contact Customer Service directly at CustomerCareWC@masterbrand.com. Thank you.

Thank you kindly for your review. Please note, since the stone is made to model after natural stone, variations in color hues and vein patterns are common in all stone effect vanity tops. Although we understand that you were able to install the Blakely Vanity, if you can do so, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello DXG, Thank you for taking the time to provide your feedback regarding the Blakely vanity. We apologize for any inconvenience you experienced while working with our cabinetry. Please be assured that this information has been shared with our Product and Quality Departments so that we may improve upon our products. If ever you feel like what you are experiencing was due to a manufacture defect, we best suggest reaching out to our Customer Service team via 1-800-235-7747 or by e-mailing them at customerservice@masterbrand.com. Best Regards.

Hello HomeDepotCustomer, Thank you for taking the time to provide your feedback regarding the Blakely 36 vanity. We apologize for any inconvenience you experienced while working with our vanity. Please be assured that this information has been shared with our Product and Quality Departments so that we may improve upon our products. Thank you for your valuable feedback.

Hello Kevin, Thank you for your inquiry. We can confirm that there is a backsplash available in the Lunar finish that is sold separately off of the Home Depot website. To view the 48.5" in. backsplash, all you would have to do is visit www.HomeDepot.com and run a search for Model # BSSE49-LR
or Internet #310392821 and you will be taken directly to the product page.
Best Regards.

Hello Robb, Thank you for your review. We are so sorry to read that you have had an unfavorable experience with the vanity. Although we understand that you have chosen to keep the item, you are more than welcome to reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello shopper, Thank you for your review. We are so sorry that you received incorrect hardware, and were unhappy with the final finish of the 31 in. W Stone Effects Vanity Top in Lunar. Although our Stone Effects collection is made to model after natural stone, a variation in color, hue, and pattern are normal. We can confirm that the Stone Effects finish has cool toned white base with soft and striking veining of light gray, black, and purple. If you have not yet received assistance with your hardware, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out. Nevertheless, we would like you to know that we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards

Hello Jean, Thank you kindly for your review. Although our Stone Effects collection is made to model after natural stone and a variation in color, hue, and pattern is normal, we do apologize for the inconvenience you are experiencing with the finish of the Stone Effects Lunar vanity top. Our products are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacture defects. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello Jobin, Thank you for your review. Although we do not assign the retail costs to our products, we are still sorry to learn that you are not satisfied with the quality of the vanity. Rest assured that we stand behind our products and our warranty for manufacturer defects. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello Charter, Thank you for your review. We are genuinely sorry to learn you are experiencing concerns with the hardware on your Blakely vanity. We best suggest reaching out to our Customer Care team by e-mailing CustomerCareWC@masterbrand.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your email. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello Parmella, Thank you kindly for your review. Although we are pleased to learn that you have received assistance with a replacement order, we are very sorry to learn that you have not yet received your replacement parts order. If you are interested in an ETA for your order, we best suggest reaching out to our Customer Service team via 1-800-235-7747 or customerservice@masterbrand.com. For a copy of the Limited Lifetime Warranty, we best suggest checking your installation guide, at the end of the document. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello Valued HomeDepotCustomer, Thank you kindly for your review. Although our Stone Effects collection is made to model after natural stone and a variation in color, hue, and pattern is normal, we do apologize for the inconvenience you are experiencing with the finish of the the vanity top. Our products are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacture defects. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.

Hello Parmella, Thank you for your review. We are very sorry to read that you had a negative experience with the finish, the hardware, and overall quality of the 31 in W Blakely vanity cabinet in Shale Gray. If you have not already received assistance, we would like to request that you reach out to our Customer Care team so that we may review your situation and explore your Limited Lifetime Warranty options, along with passing along information regarding your experience to our Quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@masterbrand.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, please know that we value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards.