Customer Reviews for Home Decorators Collection Claxby 26 in. W x 31 in. H Framed Wall Mirror in Sterling Gray
- Sterling gray finish with transitional style frame
- Pairs best with the Claxby vanity collection
- Fully assembled and ready to install
Customer Reviews
Nov 13, 2019
5 Star Review
Rating provided by a verified purchaser
by
Oct 31, 2019
It comes exactly how it looks! Easy to hang, not too heavy.
It comes exactly how it looks! Easy to hang, not too heavy.
by
Aug 13, 2019
The mirror looks great, but the backing was not attached correctly to either mirror we purchased ...
The mirror looks great, but the backing was not attached correctly to either mirror we purchased and one mirror literally fell out of the frame when we took it out of the box. We had to reglue the back to the mirror and redo all the staples before we could hang it up.
by
Response from Woodcrafters Home Products TeamAug 19, 2019
Hi Mary,
Thank you for your review of the 32 in. Claxby Wall Mirror in Chocolate. We are very sorry to read that you received a mirror with imperfect hardware. Our cabinets, vanity tops, and mirrors are designed and tested for quality and durability to provide trouble-free use. Please rest assured that we stand behind our products and our warranty. If you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, we would like you to know that we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
Best Regards.
Thank you for your review of the 32 in. Claxby Wall Mirror in Chocolate. We are very sorry to read that you received a mirror with imperfect hardware. Our cabinets, vanity tops, and mirrors are designed and tested for quality and durability to provide trouble-free use. Please rest assured that we stand behind our products and our warranty. If you are able to do so, we would like to ask that you reach out to our Customer Care team so that we may learn from, and review, your experience with our quality leaders. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that if you choose to reach out that you do clarify in the subject line that you were directed to reach out so that they are aware that this is a known issue. Nevertheless, we would like you to know that we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
Best Regards.
Aug 13, 2019
This vanity has tons of storage space with its nice...
This vanity has tons of storage space with its nice deep drawers! No more stuff sitting on the counter top! I also love that the sink is molded into the counter and not an under-counter attachment. It is solid wood and truly lovely. The mirror sets off the vanity perfectly!
by
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
by
Nov 20, 2018
Had to repair the back. Poor stapling job look like...
Had to repair the back. Poor stapling job look like a 6 year old did it. Other than that it is good.
by
Nov 6, 2018
It looks good...
It looks good
by
Sep 11, 2018
Arrived in pieces (Sattered)....
Arrived in pieces (Sattered).
by
Response from Woodcrafters Home Products TeamSep 11, 2018
Hello Paul,
Thank you kindly for your review of the 31 in. Claxby Wall Mirror in Flagstone. We are so very sorry to read that your mirror arrived broken. If you have not already done so, we would best suggest that you consult with the Home Depot of original purchase or the Customer Service team so that they may review your situation and explore your options; you may reach out to the Home Depot Customer Service team by calling 1 (800) 466-3337. Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
Best Regards.
Thank you kindly for your review of the 31 in. Claxby Wall Mirror in Flagstone. We are so very sorry to read that your mirror arrived broken. If you have not already done so, we would best suggest that you consult with the Home Depot of original purchase or the Customer Service team so that they may review your situation and explore your options; you may reach out to the Home Depot Customer Service team by calling 1 (800) 466-3337. Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
Best Regards.
Jul 23, 2018
Love it.... Easy to hang. We used eye screws and wire to make sure it stayed up.
Love it.... Easy to hang. We used eye screws and wire to make sure it stayed up.
by
Jul 3, 2018
Mirror is not great quality and has a wavy distorted...
Mirror is not great quality and has a wavy distorted image.
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Response from Woodcrafters Home Products TeamJul 9, 2018
Hello HomeDepotCustomer,
Thank you kindly for your review of the 32 in. Claxby wall mirror. We are so sorry to read that the mirror you received had some distortion in the reflection. Our best recommendation would be for you to consult with the Home Depot Customer Service team so that they may review your situation and explore your best options; you may reach out to the Home Depot Customer Service team by calling 1 (800) 466-3337. Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
Best Regards.
Thank you kindly for your review of the 32 in. Claxby wall mirror. We are so sorry to read that the mirror you received had some distortion in the reflection. Our best recommendation would be for you to consult with the Home Depot Customer Service team so that they may review your situation and explore your best options; you may reach out to the Home Depot Customer Service team by calling 1 (800) 466-3337. Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
Best Regards.
Jun 12, 2018
Beautiful solid wood frame...
Beautiful solid wood frame
by
Jun 12, 2018
Looks good...
Looks good
by
May 29, 2018
Nice mirror but no mounting tabs on back. Returned...
Nice mirror but no mounting tabs on back. Returned it.
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Response from Woodcrafters Home Products TeamMay 30, 2018
Hello John,
Thank you for your review of the 32 in. Claxby Wall Mirror in Chocolate. We are so sorry to read that you received a mirror without the mounting rings and we understand your decision to return the mirror. Please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
Best Regards.
Thank you for your review of the 32 in. Claxby Wall Mirror in Chocolate. We are so sorry to read that you received a mirror without the mounting rings and we understand your decision to return the mirror. Please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
Best Regards.
Apr 18, 2018
the mirror was fine, but the vanity seems to have...
the mirror was fine, but the vanity seems to have some flaws. the drawers and doors dont shut flush.
by
Response from Woodcrafters Home Products TeamApr 25, 2018
Hello Diana,
Thank you kindly for your review of the Claxby Wall Mirror in Chocolate. We are very sorry to read that you were not satisfied with the quality of your cabinet. Please know that for any situation where you feel like you may be experiencing something that is due to a defect in the material or workmanship, you are more than welcome to reach out to our Customer Care team so that we may personally review your situation and claim with the Customer Service team so that we may explore your Limited Lifetime Warranty options. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that you also please add in your e-mail that you were directed to reach out to the team so that they are aware that this is a known issue. Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products.
Best Regards.
Thank you kindly for your review of the Claxby Wall Mirror in Chocolate. We are very sorry to read that you were not satisfied with the quality of your cabinet. Please know that for any situation where you feel like you may be experiencing something that is due to a defect in the material or workmanship, you are more than welcome to reach out to our Customer Care team so that we may personally review your situation and claim with the Customer Service team so that we may explore your Limited Lifetime Warranty options. You may reach out to our Customer Care team by e-mailing them at CustomerCareWC@woodcrafters-tx.com; we ask that you also please add in your e-mail that you were directed to reach out to the team so that they are aware that this is a known issue. Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products.
Best Regards.
Feb 20, 2018
Once we received it in one piece it was exactly...
Once we received it in one piece it was exactly what we needed in our newly remodeled bathroom and matched the new vanity perfectly.
by
Feb 15, 2018
Ordered this mirror that was a match to the Claxby 48" vanity I had ordered. Also ordered anothe...
Ordered this mirror that was a match to the Claxby 48" vanity I had ordered. Also ordered another mirror that was slightly bigger with a nickel trim. This one hands down looked the best - it's the perfect size for the vanity and space. Very happy with it!
by
Feb 1, 2018
5 Star Review
Rating provided by a verified purchaser
by
Jan 30, 2018
I wouldn't know how It looks. It arrived broken in...
I wouldn't know how It looks. It arrived broken in pieces twice.
by
Response from St. Paul TeamFeb 9, 2018
Hello Lisa,
Thank you for your review of the 32 in. Claxby wall mirror in Chocolate. We are so sorry to read that you received a damaged product not once, but twice. We do hope that Home Depot was able to assist you swiftly and efficiently with a return and exchange. Nevertheless, we want to thank you for your review and appreciate the opportunity you have provided us with to better improve our products and customer experience.
Best Regards.
Thank you for your review of the 32 in. Claxby wall mirror in Chocolate. We are so sorry to read that you received a damaged product not once, but twice. We do hope that Home Depot was able to assist you swiftly and efficiently with a return and exchange. Nevertheless, we want to thank you for your review and appreciate the opportunity you have provided us with to better improve our products and customer experience.
Best Regards.
Jan 30, 2018
Was the exact color as the bathroom vanity in the Glacier Bay collection. Was exactly what I was...
Was the exact color as the bathroom vanity in the Glacier Bay collection. Was exactly what I was looking for.
by
Jan 17, 2018
5 Star Review
Rating provided by a verified purchaser
by
Dec 12, 2017
Perfect...
Perfect
by
Nov 21, 2017
Met expectations for the price point. Decent quality....
Met expectations for the price point. Decent quality.
by
Oct 25, 2017
4 Star Review
Rating provided by a verified purchaser
by
Oct 10, 2017
First mirror came in broken. Second mirror, I had to ask for the sale price instead of them just ...
First mirror came in broken. Second mirror, I had to ask for the sale price instead of them just replacing the mirror. Shipping is very slow. Packing is not the best for shipping a mirror. I bought the largest one they offered but seems too small for the size of vanity.
Is it a nice mirror??? It matches the vanity fine. It reflects the image in it. What more can you say about a mirror?
by
Jul 26, 2017
5 Star Review
Rating provided by a verified purchaser
by
Jul 25, 2017
Finally got one all in one piece, and we love...
Finally got one all in one piece, and we love it.
Perfect match to the Home Decorations Claxby Vanity in Cognac purchased earlier from Home Depot.
Please note, that this delivery was my fifth (5th) attempt at getting the mirror.
Four (4) others were broken before they ever reached destination, and now I know exactly why!
The mirror is packaged in a single box, with CORNER SUPPORT ONLY.
There is NO CENTER SUPPORT for this ~804 square inches of surface.
NOTIFY VENDOR IMMEDIATELY OF THIS DISCREPANCY!
I have several case numbers assigned @ customer service.
by
Jul 13, 2017
it was broken, so they had to re order...
it was broken, so they had to re order
by
Jul 11, 2017
Small indent in the frame, but otherwise it is a...
Small indent in the frame, but otherwise it is a nice mirror. However, this is the second one I ordered--the first one had a large crack in the wood frame caused by the way the mounting brackets were screwed in.
Overall, poor quality control by the manufacturer.
by
May 30, 2017
Decent mirror to hang over vanity. Perfect size and rather easy to hang. Be careful if having shi...
Decent mirror to hang over vanity. Perfect size and rather easy to hang. Be careful if having shipped to your home as the first one I ordered came shattered. I order another and had it shipped to the store without any problems.
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