Hi! Thank you for your review! I sincerely apologize for the negative experience you’ve had with the 5-Tier Adjustable Shelving Unit with 250-lb Shelf Capacity, White. I understand your disappointment and we really appreciate you bringing this to our attention. We would love the opportunity to find a solution and make this right for you! To do so, kindly contact me at: atuz@honeycando.com. Again, thank you for your feedback and I am looking forward to your response!