Quality control is very very poor. Ordered 3 doors at one time. 2 of the doors came in without ...
Quality control is very very poor. Ordered 3 doors at one time. 2 of the doors came in without any major defects but the 3rd had heavy overspray all over the frosted side of the glass on every window. I tried, the folks at the store tried, there was no getting it off without damaging it. I was forced to reject it which caused the entire project to slide and my sub contractor hit me with a $200 change order. The replacement door was supposed to be expedited in at the manufactures expense given the egregious quality escape but again, took 4 full weeks. I had to bug the heck out of the store employees to follow up on this. When it finally arrived, the second door had primer smudges all over the glass and large missed areas of primer. What terrible quality control by Jeld Wen. The store had to reduce the cost of the door by 80% so I'd take it. Now I Have to spend another $150 with my for 2 extra hours of labor to scrub the paint off primer off the glass and reprime the door.
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Response from YourJELD-WENTeamMay 17, 2019
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
May 8, 2018
The door is beautiful! Very heavy and solid. Does not come with hardware kit, you will need to ...
The door is beautiful! Very heavy and solid. Does not come with hardware kit, you will need to purchase a very sturdy one separately.
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Response from YourJELD-WENTeamMay 8, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
1 found this review helpful
Apr 24, 2018
The door looks nice but there were a few things I didn't like hence the 3 star rating. -The fros...
The door looks nice but there were a few things I didn't like hence the 3 star rating.
-The frost on the glass is fairly thick and doesn't let a whole lot of light through and is only on one side of the glass. This makes one side rough and textural and the other smooth. However it does mask what is behind the door very well and you can only see vague blobs of color. I personally wanted something that let more light through but it works fine for my pantry door.
-The primer used on this door is crap. I painted the door a light blue (paint and primer with satin sealer included in the paint) and though the paint went on smoothly it scratches way too easily. I even finished it with additional layers of semi gloss sealer to see if that helped with the scratching but it didn't do a whole lot and several places now show the white primer. However, if you want a white door the primer is a nice modern cool white color that you could easily leave alone.
-There were also stickers on the side of the door that were near impossible to remove. Yes, I could have painted over them but then there would have been weird rectangles on the side of the door so I spent an hour removing the stupid stickers with razor blades and rubbing alcohol. (I have included in image of mid removal process)
Overall it's a door that shipped in one piece and works like a door. So if that's what you want this should fill your needs. The frosted glass is pretty and the primer white could easily be your finished paint treatment.
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Verified Purchase
Recommended
8 found this review helpful
Dec 26, 2017
the primed white finish was a beautiful white finish and i did not have to paint it
the primed white finish was a beautiful white finish and i did not have to paint it
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Response from YourJELD-WENTeamJan 9, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
5 found this review helpful
Nov 1, 2023
The doors are of good quality. Painting them went very easy. They are heavy and well built. I love the frosted glass which gives light but still has privacy.
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Response from YourJELD-WENTeamNov 1, 2023
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Oct 6, 2021
Nice looking, good door. I’m using it between my kitchen...
Nice looking, good door. I’m using it between my kitchen and laundry
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Response from YourJELD-WENTeamDec 22, 2021
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Jul 25, 2021
Great door for the price point.
It looks fantastic!...
Great door for the price point.
It looks fantastic!
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Response from YourJELD-WENTeamDec 22, 2021
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Jul 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamDec 28, 2021
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
May 4, 2021
I love the door, it is a lovely addition to...
I love the door, it is a lovely addition to the bathroom remodel I’m doing.
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Response from YourJELD-WENTeamJan 5, 2022
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Sep 2, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 14, 2020
Good door. Let's in light. Room feels different....
Good door. Let's in light. Room feels different.
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Response from YourJELD-WENTeamJul 14, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Nov 12, 2019
Thought it was full solid wood core door slab, but...
Thought it was full solid wood core door slab, but it is not. The quality overall is ok, not very impressive.
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Response from YourJELD-WENTeamNov 12, 2019
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
May 7, 2019
Used as a sliding door. Looks great. No shipping damage.
Used as a sliding door. Looks great. No shipping damage.
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Response from YourJELD-WENTeamApr 1, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Recommended
Apr 9, 2019
This is a beautiful door, and arrived without any damage...
This is a beautiful door, and arrived without any damage or other issues.4 stars because there was plastic film on only one side of the frosted glass. No documentation to explain this. BTW, nail polish remover does a good job of removing latex paint from frosted glass.
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Response from YourJELD-WENTeamApr 15, 2019
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
2 found this review helpful
Apr 2, 2019
The door is heavy and high quality. But it did...
The door is heavy and high quality. But it did come with stickers on it that were really hard to remove and the glass had the remnants of plastic on it that were also hard to remove. I guess that this is standard to deliver doors with stickers and plastic - but I spent 30 minutes cleaning it up.
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Response from YourJELD-WENTeamApr 15, 2019
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamApr 2, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jan 29, 2019
Met our needs perfectly! Love it!
Met our needs perfectly! Love it!
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Response from YourJELD-WENTeamJan 30, 2019
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Recommended
Dec 26, 2018
Met and exceeded my expectations. ...
Met and exceeded my expectations.
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Response from YourJELD-WENTeamDec 31, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Dec 18, 2018
Good product and arrived as advertised....
Good product and arrived as advertised.
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Response from YourJELD-WENTeamApr 13, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Oct 30, 2018
Arrived in perfect condition. Many many compliments on this...
Arrived in perfect condition. Many many compliments on this door. It is my Front Entry door that compliments my mid century ranch home. Not to mention I painted it Orange!
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Response from YourJELD-WENTeamOct 31, 2018
JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your generous and encouraging words.
Verified Purchase
Jul 17, 2018
The door is beautiful but I cannot use it. Ceiling...
The door is beautiful but I cannot use it. Ceiling clearance is too low to install hardware. I will return it when I have someone to help with the lifting and transportation.
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Response from YourJELD-WENTeamJul 17, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Apr 24, 2018
I like the door but it arrived with a chip...
I like the door but it arrived with a chip in it.I will put some white paint on the chip
by
Verified Purchase
Feb 20, 2018
Frosted glass was scratched in multiple spots...
Frosted glass was scratched in multiple spots
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Response from YourJELD-WENTeamFeb 21, 2018
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your service concerns seriously. Please return the damaged product to the nearest Home Depot as soon as possible so an associate may assist by processing a new order on your behalf. If you have additional information you’d like to share, please contact us at 800-535-3964.
Verified Purchase
1 found this review helpful
Feb 6, 2018
It took a while for the door to arrive (2...
It took a while for the door to arrive (2 months) but the wait was worth it. The door looks great in our bathroom. This is a well crafted door.
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Response from YourJELD-WENTeamFeb 7, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Nov 8, 2017
Love love this door.... we used it as a pocket door for a customer.... CONS: TAKES FOR EVER TO ...
Love love this door.... we used it as a pocket door for a customer....
CONS: TAKES FOR EVER TO GET THIS!! Turn-around time is horrible!!
Stopped my job until we finally received it.... ugh!!
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Response from YourJELD-WENTeamNov 15, 2017
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
Recommended
1 found this review helpful
Nov 1, 2017
Had someone with experience lnstall ...
Had someone with experience lnstall
by
Verified Purchase
Oct 3, 2017
The door was slightly damaged on one of the corners....
The door was slightly damaged on one of the corners.
by
Verified Purchase
Sep 18, 2017
Although fairly heavy, the construction is not that great. Cracking appears at joints, and the do...
Although fairly heavy, the construction is not that great. Cracking appears at joints, and the door almost bends in the middle if you lay it down (as we had to do for painting it). Obviously, not solid wood throughout, but some type of fiberboard pressed material. We went ahead and used it and hung it for a barn door. Looks nice - very modern. But the frosted side of the glass came with some small marks or scratches on it, and it looks like the frosted side will scratch and mar very easily. So we will see!
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Verified Purchase
1 found this review helpful
Jul 19, 2017
Great choice to replace my solid interior door. I...
Great choice to replace my solid interior door. I love the design and the (5) glass panels (you can get more or less). I thought it took an inordinately long period of time to procure (2 months+) and my one complaint is that the protective film on the panes is really, REALLY hard to get off! The remnants around the edges are still there...I'll need a tool of some sort to finish the removal job, I just don't want to scratch the glass!
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Verified Purchase
May 16, 2017
After waiting 3 months the door came in as promised. Unfortunately the door was not packaged corr...
After waiting 3 months the door came in as promised. Unfortunately the door was not packaged correctly and was damaged. Thank goodness we didn't have it shipped to our house so we rejected it at the store... We had to order it again and we don't have the door received yet. So I can't really give you a review on the product... Hopefully we will have a better result with the packaging... Have to wait another 3 months for the door to be built.
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Response from YourJELD-WENTeamMay 18, 2017
Thank you for your feedback. JELD-WEN is sorry to hear that your expectations were not met. We consider customer service to be a top priority, and we take your comments seriously. Thank you for bringing this to our attention, we are always looking for opportunities to improve and will forward this feedback to the appropriate representative.