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Customer Reviews for KOHLER Grip-Tight Cachet Q3 Elongated Closed-Front Toilet Seat in Biscuit

Internet #100630854

Model #K-4636-96

Store SKU #1007185110

  • Grip-tight bumpers prevent the seat from shifting
  • Quick-release hinges allow for easy cleaning
  • Quiet-close lid closes slowly and quietly without slamming

Customer Reviews

  • 4.3
    out of 3,873 reviews
  • 72% recommend this product
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Showing 1-30 of 3,873 reviews
This is the worst toilet seat ever!!! I had this seat for maybe a year or less and it's already ...
This is the worst toilet seat ever!!! I had this seat for maybe a year or less and it's already broken....no way to fix, so upset. Had my old seat forever, lasted for 15 years... This new seat, really isn't worth the money....but I have no choice to order another because of the color.... Kohler, what happened to your excellent craftsmanship??
by
Response from Kohler Product ExpertAug 28, 2017
Hello, my name is Sarah with Kohler Customer Service. I'm sorry to hear your Cachet toilet seat is broke. We would like to assist you with your Limited One Year warranty. Please contact us directly at KohlerCustServ@kohler.com. Sincerely, Sarah B. KOHLER Customer Service
    19 found this review helpful
    The seat was extremely easy to install and went on in less than 5 minutes. I absolutely love the ...
    The seat was extremely easy to install and went on in less than 5 minutes. I absolutely love the "no slam" lid no more accidental drops. I must admit this is my second purchase of the same toilet seat. I replaced the master bath seat a few months ago with the same product.
    by
    • Verified Purchase
    • Recommended
    I'v had the seat about a month now. we love it. the quiet close is fantastic. the seat is comfort...
    I'v had the seat about a month now. we love it. the quiet close is fantastic. the seat is comfortable. the grip bumpers really help to keep it in place. the quick on and off seat release is great for cleaning. I would definitely recommend to anyone.
    by
    • Verified Purchase
    • Recommended
    3 found this review helpful
    Quiet, but... FLIMSY!!!
    This Kohler seat didn't make it one year for a non-obese adult couple. The plastic quick-remove system keeps loosening and finally, the plastic threads stripped and wouldn't tighten anymore. Thank you Home Depot for the store credit. I purchased the competitor brand with a quality hinge system.
    by
      • Recommended
      17 found this review helpful
      The product would have received 5 stars but it arrived with a broken piece. Now I am left respons...
      The product would have received 5 stars but it arrived with a broken piece. Now I am left responsible to find out if Home Depot or Koehler will replace the piece. If I get a replacement piece without a lot of hassle than I would give a better review.
      by
      Response from Kohler Product ExpertJun 21, 2017
      Hello, this is Laura with Kohler Co. I am sorry your Cachet toilet seat arrived with a broken part. Please contact our Customer Service team at KohlerCustServ@kohler.com at your earliest convenience so we can send you the part needed for your toilet seat. We’re happy to help! –M. Laura K., KOHLER Customer Service
      • Verified Purchase
      • Recommended
      1 found this review helpful
      4634-K4 Cashmere color toliet seat to match toliet, I purchase for my husband to have quiet close...
      4634-K4 Cashmere color toliet seat to match toliet, I purchase for my husband to have quiet close seat, finally after a few weeks after receiving it, husband finallly put on toliet seat and it was crooked, not at all a perfect toliet seat, it hangs over the edge and do not cover up the toliet rim, finding my receipt and sending back!
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      Response from Kohler Product ExpertMay 9, 2017
      Hello Esedria, my name is Sarah with Kohler Customer Service. I'm truly sorry to hear your Cachet toilet seat did not fit your toilet. We would love to help you locate the proper toilet seat to fit your model. Please contact our Customer Service team at KohlerCustServ@kohler.com with the model number of the tank. This can be found inside the tank on the back wall. We look forward to helping you soon! -Sarah B. KOHLER Customer Service
        2 found this review helpful
        Very easy to install. I like how it locks in to keep it in place. I'd probably give it a 5 but I ...
        Very easy to install. I like how it locks in to keep it in place. I'd probably give it a 5 but I haven't test its performance ;)
        by
        • Verified Purchase
        • Recommended
        This is an excellent plastic toilet seat. It has four bumpers which help distribute weight. It ...
        This is an excellent plastic toilet seat. It has four bumpers which help distribute weight. It does not have the feel of a wooden seat, but it also does not have the problems associated with wooden seats. The quiet close feature is great, but takes a little getting use to. It fits well and looks great!
        by
        • DIY
        • Verified Purchase
        2 found this review helpful
        I bought 1 to make sure the color matched the toilet and to see how easy it was to install. The c...
        I bought 1 to make sure the color matched the toilet and to see how easy it was to install. The color matched perfectly and it was very easy to install. It was very study and performed as promised. My wife liked it so much I ordered 2 for the other toilets. Happy wife happy life.
        by
        • Verified Purchase
        • Recommended
        5 found this review helpful
        Fit great, soft close, easy to install
        Fit great, soft close, easy to install
        by
        • Verified Purchase
        • Recommended
        NNice and quiet
        No more banging lids! Fits well, remains stable, no more slamming heavy lids.
        by
        • DIY
        • Verified Purchase
        • Recommended
        Seat and hinge/mount assembly colors don't match.
        This item was special-ordered and shipped directly to my residence after I returned the pure white model to the store because it did mot match my toilet. The proper match was "biscuit'" Kohler's warmer, off-white color. The store did not stock the seat in biscuit, so they set up a special order. Store service regarding the special order was excellent! Pricing was a bit high, but not unreasonable, considering the free shipping. The product arrived in short order. It is well made, easy to install, and functions/fits well. BUT, I have one concern: "biscuit" is in the white range, but it is not white. However, the biscuit-colored seat has the pure-white, very visible hinge/mounting assembly! I do not understand why Kohler would mismatch the color of the hinge assembly with the seat. For this reason alone, I cannot recommend the product.
        by
        • DIY
        11 found this review helpful
        Seat will crack, just a matter of when.
        Installed this unit about two years ago and it had been a good seat for taking care of business. About 6 months ago cracks began to appear on the underside of the seat. It's still hanging int there but the cracks are growing and it's just a matter of time before the seat fails. We're of average height and slender, so it's not due to excessive loads. Of course Kohler stands behind the product for one year. Plan on it lasting just about that. I shared my experience with Kohler through their website but to date, I have heard nothing back.
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        Response from KOHLER Customer ServiceSep 3, 2015
        Hi, my name is Sarah from Kohler Company. I am sorry to read your Cachet toilet seat has cracked. Please contact us directly so that we can assist you with replacing the seat. We can be reached at 1-800-456-4537. We are open Monday through Friday from 8am-5pm CST. We apologize you have not received an email back and will be happy to look into this further once we hear from you. Sincerely, Sarah B. KOHLER Customer Service
        • DIY
        36 found this review helpful
        easy to install and nice angle
        very satisfied overall for the two piece type of seat
        by
        • Pro
        • Verified Purchase
        • Recommended
        2 found this review helpful
        Great
        This is my second purchase. Great product. Easy to install.
        by
        • Verified Purchase
        • Recommended
        by
        • Verified Purchase
        Many people have seats that crack - Avoid!
        Many people have seats that crack after just a couple years of use and just outside the warranty period. Check out the Reddit posts on this. Avoid buying Kohler seats!
        by
        Response from Kohler Product ExpertAug 1, 2024
        DavidH, this is Sarah with Kohler Customer Service. It is concerning to hear your Cachet toilet seat cracked after a couple years of use. This is not what you should expect during normal use. We would like to connect with you directly to provide the best solution. Please email us at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
          Quiet-CloseToilet Seat
          Easy to install, works as indicated. Great product!
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            • Recommended
            by
            • Verified Purchase
            Easy to install - works great
            by
            • Verified Purchase
            by
            • Verified Purchase
            Comfort & Easy to install
            Excellent product Easy to install and easy to remove for cleaning
            by
            • Verified Purchase
            • Recommended
            Loose seat mounts.
            I bought this 3 months ago specifically because of side to side restricted movement. It was easily fitted by following the enclosed instructions and sideways movement was restricted but it didn’t last. As time went by, one of the seat hinge covers would lift off occasionally allowing the hinge to unlock and the seat assembly to slip off of the toilet. Even after checking the tightness of the hinge mounting screws and refitting the hinge covers, the hinge covers still come off and allow the seat to move. The mounting screws have not loosened, they can’t be tightened more because it would cause distortion of the mounting clips and not allow the locking covers to fit. Long story short …. sideways seat movement is restricted but is unreliable because of hinge locking failures.
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            Response from KOHLER Customer ServiceApr 5, 2024
            Chuck, my name is Jessica with Kohler Customer Service. I am sorry to hear your Cachet seat is loose on the bowl. I am sorry you are not satisfied with your Cachet toilet seat and it is moving. The installation of this toilet seat’s Quick Install hardware must be followed carefully to ensure it is properly tightened. Install the seat by inserting the black mounting nuts and then the bolts. Set the seat in place and then push the cone-shaped nut over the bolt and press it into the hole from the underside. Hold the nut in place and use a screwdriver from the top to tighten the bolt. If the nut is stripped, we are happy to provide you with a replacement hardware kit. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
              by
              • Verified Purchase
              Works well
              Easy to install. Very convenient as lid closes softly. No slamming of lid.
              by
              • Verified Purchase
              • Recommended
              Great Quality
              Very good quality. Sturdy. Easy to install. Would recommend
              by
              • Verified Purchase
              • Recommended
              by
              • Verified Purchase
              white seat turning yellow/brown
              Purchased a Kohler seat to match Kohler tank/toilet about 4 years ago. No problems with quiet close, no problems with cracks, but the seat is turning yellow/brown. It started slowly, but discolouration has accelerated to the point that it looks like it's never been cleaned. It is also showing some pitting. There is no sunlight hitting the seat. Perhaps there are cleaners that should be avoided? We've been using Mr. Clean disinfectant, perhaps this doesn't get along will Kohler's plastic?
              by
              Response from KOHLER Customer ServiceFeb 5, 2024
              Hello DanielTubman, this is Lisa with Kohler Co. I am sorry to hear of the discoloration that has occurred with your toilet seat. While the cleaner being used is not a recommended cleaner, we would like to connect with you and look into this further. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
                Good
                Great quality
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                • Verified Purchase
                • Recommended
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                • Verified Purchase
                Showing 1-30 of 3,873 reviews