Hi CNL,
Thanks so much for your feedback. I'm sorry to hear about your faucet and would be happy to assist. From what you described, the weight on your hose needs to be adjusted to ensure the spray head is retracting properly and I would be happy to review this with you and guide you step by step. All of our faucets also include a Limited Lifetime Warranty as we want to ensure that our customers have additional peace of mind. I've gone ahead and created a case for you with our Customer Service Team: Case 186130. Please contact our customer service department at 1-800- 775-0703 or by email at customerservice@KrausUSA.com so we can help you fix the issue
faucet or replace it under the lifetime warranty.
Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.
Best,
Mike
Kraus USA